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“Good location for seeing the city center.” 3 of 5 stars
Review of Hotel Federale

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Hotel Federale
3.0 of 5 Hotel   |   via Paolo Regazzoni 8, Lugano 6900, Switzerland (Formerly Minotel)   |  
Hotel amenities
Ranked #8 of 41 Hotels in Lugano
Fort Myers Florida
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Good location for seeing the city center.”
3 of 5 stars Reviewed August 8, 2013

The Hotel Federale is a nice hotel close to the city center. It had the feeling of a once very formal upscale hotel with high ceilings and a grand marble staircase. We visited in August so it was very warm and the rooms are not air conditioned. There was a fan which helped but it was still very warm. We had requested a room for 4 and we were really squeezed in to the room that already had too much furniture before the extra beds. We slept with the windows open due to the heat and the noise and fumes from the cars on the street were not appealing. The staff was very friendly and helpful and spoke english so this was very helpful. The parking was a bit difficult and pricey. The breakfast was good but nothing too spectacular.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGalliker, Owner at Hotel Federale, responded to this review, October 19, 2013
Dear CMelloh,
thank you very much for having stayed with us in August 2013, which indeed was a very warm month this year. Regarding airconditioning, some rooms do already have it, and other will be fitted with this coming winter, during our slower season. Due to the fact that we are a very old building and in the old city, we have to do it slowly and finding each year architectonical solutions for almost every single room.
We thank you for your comments which helps us to improve continuosly and we hope we will be able show you a better hotel on your next visit to Lugano.
With kindests regards and thank you again for your visit and your comments.
Roland Galliker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Oakland, California
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2013 via mobile

Very clean, good staff, and great location. Our room with small balcony over-looking town was clean, comfortable, and up to date. Nice bathroom. A little cramped for the price. No AC; just a fan. Hot weather is not comfortable here. Hotel Wifi should be complementary, but is not. Breakfast was pleasant. Food is good, not great. If you want to be close to town and train station, and you cannot beat location. I'd stay here again, but not for more than a night or two, and primarily for the location. Room rate is a little high for what you get; but Switzerland is expensive no matter where you go.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGalliker, Owner at Hotel Federale, responded to this review, August 13, 2013
Dear Ryan S,
Thank you very much for having taken the time to write a review about our hotel and thank you also for having stayed with us. Regarding your two main complains: AC is difficult to install in this old building and up to now we have in about 25% of guest rooms. Each winter, during the slow season we continue, but it will take a few more years to have all rooms with AC. Heating is more important in Lugano, and our main concern was there.
WiFi should have been free and I apologize if you had to pay. As of July of this year, we paid the last bill for the installation, and it became free.
I hope we can one day welcome you back to Lugano, and look forward to having you experience a better hotel.
With kindest regards and thank you again for having stayed with us.
Roland Galliker
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Birmingham
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 17, 2013

We have made many visits to this family run hotel since 1990 and I'm pleased to say that it's as good as ever and in some respects better. It was good to see familiar faces and to be warmly welcomed as we checked in. Our usual room on the first floor (complete with balcony) was waiting and this had had a recent makeover, making it look very good. The management of the hotel has been transferred to the two sons but Mr & Mrs Galliker still look in every day and check with the guests at dinner that everything is alright, with second portions offered if requested. On this visit it was too breezy to sit on the terrace for dinner, but this has been a pleasure in the past.

Our bedroom had all we needed including the all important bath - again a makeover and sparkling clean. The breakfast buffet was as usual very large and tasty. No hot items here but the museli makes a visit worthwhile on its own. Everything else you would expect was there in quantity. Despite having an Asian coach party in, there was still plenty left afterwards.

All in all a very welcoming hotel, even to the car provided to take us up the hill to the station. We look forward to our next visit.

Room Tip: The rooms away from the station are very good and quiet and most have a balcony.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RGalliker, Owner at Hotel Federale, responded to this review, July 22, 2013
Dear Steve Gill,
Thank you very much for having stayed with us again and thank you so much for taking the time to write a review on Tripadvisor.
We also look forward to welcoming you back to Lugano, and remain,
With kindests regards
Roland Galliker and team
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Barrie, Canada
1 review
5 of 5 stars Reviewed June 20, 2013

Stayed in the studio rooms of the hotel, rooms were immaculate, staff were very friendly and helpful. Very clean, great restaurant at the hotel.
Staff were very helpful with any questions.
Short walking distance to stores, Lake Lugano usual tourist things to do
Lugano Centro is pedestrian friendly no vehicles

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGalliker, Owner at Hotel Federale, responded to this review, July 22, 2013
Dear Ron B,
Thank you very much for having stayed with us on your trip to Lugano and we are happy to hear that you enjoyed your stay in our studio/apartments. The house they are built in, is a very old house and 3 years ago we found that more and more guests would prefer to have more "liberties", not be "bound" to the hotel, but still have it there in case. We renovated the house and there they are: the studio.
Thank you also for the time you have spent in writing a review, and we would be pleased to welcoming you back should you again choose Lugano for your trip to Southern Switzerland.
With kindests regards
Roland Galliker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson Valley, NY
Top Contributor
108 reviews 108 reviews
49 hotel reviews
Reviews in 41 cities Reviews in 41 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed June 7, 2013

Driving to this hotel can be unnerving (go down that steep hill in that narrow little lane?), but the warm welcome at the front desk puts you at ease. Our room, while plain and a bit worn, was spotless, and had a terrace overlooking the town and lake. You can walk down the steep hill to the center of town, and take the funicular up to the train station, and just walk down to the hotel. We ate dinner at the hotel, which was just OK, and the breakfast buffet is just good, not great. But, considering what hotels cost in Lugano, Hotel Federake, with its charming, helpful staff, is the real deal.

Room Tip: Ask for a room facing away from the train station,
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGalliker, Owner at Hotel Federale, responded to this review, June 15, 2013
Dear Olliedawg,
Thank you very much for your visit at our hotel and thank for taking the time to write a review.
Yes, the road is steep and narrow and yes Lugano's street do go either up or down and we are half way up.
We are pleased to hear that you enjoyed your stay in our hotel and that we have still some improvments to make, especially on the breakfast side.
Thanking you again for your valuable time in writing this review, we remain,
Yours sincerely
Roland Galliker
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Zug, Switzerland
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 17, 2013 via mobile

Perfect location, no need for transport, walking distance from train station even with luggage, and downtown/old town but still quiet.
Very courteous service staff.
Good value for money.
We booked a family room for us and our two kids and got two communicating rooms with a large private balcony. Ideal set-up!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGalliker, Owner at Hotel Federale, responded to this review, May 19, 2013
Dear Holger,
Thank you very much for staying with us and for taking time to write about your stay at our Hotel.
Just to be fair to other Tripadvisor readers: we have only one room as you described. When booking a family room it can be either the one you describe, or a large four-bedded room on the high floors. We cannot always guarantee the room you stayed in.
Again, grazie mille for having stayed with us and
Cordiali saluti
Roland Galliker
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Garrettsville, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 17, 2013

I had chosen this hotel because I felt it was the best value. Unfortunately I had to cut my trip short and cancel at the last minute. Ii spoke to hotels.com when I reserved earlier this month and again at midnight early morning of the date of reservation and the first reservation agent on both occasions assured me that I would not have to pay a cancellation fee even if I did not show up the day of the reservation because the room charge was not collected until after I arrived at the hotel " pay later" is how they referred to it. Then, after being reassured 2 to 3 times that was the case on the morning of the reservation I booked another non refundable hotel with the same booking agent which was closer to my end destination and made sure again there was no penalty for canceling in Lugano. Be very careful, because that was not the case at all! In the very same phone call, just minutes later another hotels.com agent told me I had to pay for both rooms and it was not hotels.com's responsibility to correct this what was almost a very costly error to me. By noon the same day I was able to send an email and hear back from hotel Federale lugano's manager. He was the most understanding, fair person I have met as late. I told him he had restored my faith in mankind. After reviewing my email he forgave me the one night room late cancelation cost of the room, gave me excellent and very wise advice on how to book rooms, and even said he hoped i would consider staying at the hotel federale lugano if I ever got back to switzerland. He and his staff were all very kind, understanding, helpful individuals and I am certain a stay at his hotel would be refreshingly pleasant.

Room Tip: Be very careful when booking thru an online sight because even if they make a mistake it could be at...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RGalliker, Owner at Hotel Federale, responded to this review, May 19, 2013
Dear Gayle G
Thank you for your comments, I really did not expect such a nice letter.
Whenever possible we try to accomodate guests needs and we understand that sometimes it is not the guests fault if reservation errors happen.
When possible we help, especially if guests book or talk directly to the hotel and not through an interemediary (althogh they usually do a good job).
With kindests regards
Roland Galliker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Federale

Address: via Paolo Regazzoni 8, Lugano 6900, Switzerland (Formerly Minotel)
Location: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 41 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Federale 3*
Official Description (provided by the hotel):
Family run since 1923, near train station and bus terminal to Tirano, Milano, Bernina Express and Palm Express. Single, double, triple and four bedded rooms. Restaurant with terrace. Underground parking. Wlan. In old city center of Lugano, but on a hill. ... more   less 
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Also Known As:
Minotel Hotel Federale
Minotel Hotel Lugano
Minotel Lugano
Lugano Minotel

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