We had a room at the back of the hotel towards the train station. The room was clean, comfortable and quiet. We had shower only bathroom.
The breakfast buffet was good with a wide selection of cheeses, meats etc. The coffee was cold.
The staff were friendly and helpful. It was short walk down hill to the Lake. Lugano is a pretty city with a lovely lakefront location, and choices of funiculars to view the city and its environs from above. Its well worth a visit.
The room was pricey which might have been because there was a grape festival on in town.