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“Worst Experience” 2 of 5 stars
Review of Hotel Admiral

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Hotel Admiral
4.0 of 5 Hotel   |   Via Geretta 15 | Paradiso, Lugano 6900, Switzerland (Formerly Holiday Inn Lugano Centre)   |  
Hotel amenities
Ranked #25 of 43 Hotels in Lugano
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Worst Experience”
2 of 5 stars Reviewed May 25, 2014

A most ordinary hotel.

First, very few positives......
1. It's in the City Centre and almost next door to the convenient Bus Services.
2. Pleasant and courteous Front Office Staff

Negatives... so many.....

Ordinary Rooms, Very Ordinary Bathrooms. No vent in the bathrooms.
Lift seems to be of 1940s.
The Floor Passages look more of a hospital than a hotel.

Very Ordinary Breakfast and most uncourteus and unresponsive Restaurant staff. They behave as if they are doing a favour to the guests.

Room Service Staff are very rude and uncourteus. We are pure vegetarians from India and hence we were carrying some Indian Food with us on our 15 day vacation to Paris and Switzerland. So, we promptly called up the Room Service and requested them to send us 2 Empty Dinner Plates and Spoons. But the Gentleman who picked up the line was very rude and said that they don't do any charity and it will cost us 10 CHF if he has to come and give these to us and banged the phone.

There are better and courteous ways to say no to the guests but........
My advice to these staffs is that there Salaries are paid only from the Revenues which the hotel gets from it's guests and hence they should send these people for an HR Personality Development Training Programme.

Last but not the least, there is no Wi Fi in the rooms. Wi Fi is available only in the Lobby. So you have to come down every time you want to use the Internet which is very irritating....
Overall a very bad experience and I advise my friends to go there only if there is no other choice........

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
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    41
    24
    8
    8
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22
48
8
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
North Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 20, 2014

Had a horrible experience, and the staff did nothing to help the situation-even when the staff told me they knew the manager was wrong. Rooms were ok. Food was not. Stay here only if there is nothing else available in town.

Room Tip: Friends of ours stayed at the Novotel hotel across the street. Much better rooms, service and food!
See more room tips
  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tirgu Mures, Romania
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 19, 2014

I have stayed for only one night and my overall impression is that is an ok hotel.
The location is very good, close to the center. The receptionist was pleasant and quick in checking in. The room was spacious, looking good and clean. The bathroom gave away the older look of the place.
The only minus i could say was the poor sound isolation, I could hear very well the street noise and I is think is kind of overpriced.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Admiral, responded to this review, May 4, 2014
Dear Adina M,

Thank you for writing a review about your recent stay with us. I'm truly delighted you liked our great location. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I would like to offer a sincere apology for the inconvenience the noise had caused you. I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our guests.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 7, 2014

The hotel claims that it was newly renovated. While the room was "modern," the hotel itself is really out dated.

First, the positives. It is extremely well located, especially in regards to public transportation. It's a fast bus ride into the city center (even on Sundays!) and the main station. The room itself was clean, and pretty. The bed was soft, and there is not carpet on the floor (which is a plus in my book!). The staff was helpful, and even let us check in early.

The negatives: the outdoor pool wasn't open, even though the weather was extremely hot. The elevator is straight from the 60s, and doesn't work very well. The maids were a bit noisy in the hallway in the morning. And weirdly, the bathroom didn't have a vent. When showering, the damp kind of lingers.

Overall, the hotel was average. I can recommend it, but the hotel really needs to be renovated before I can say the price is worth the services offered.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Admiral, responded to this review, April 22, 2014
Dear SamanthaNichole,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the common areas of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Admiral

Address: Via Geretta 15 | Paradiso, Lugano 6900, Switzerland (Formerly Holiday Inn Lugano Centre)
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Admiral 4*
Number of rooms: 96
Official Description (provided by the hotel):
Hotel Admiral Lugano welcomes you to Ticino!The hotel is located in the residential area of Lugano Paradiso, a few steps from the lake shore and the city centre. Its proximity to the highway exit Lugano South (only 200 m.), Agno Airport and the Exhibition ground is an unquestionable plus.Situated just behind the hotel, the funicular of San Salvatore climbs upward to the summit allowing wonderful views over the landscape. A typical train slogs up Monte Generoso which is an ideal starting point for excursions at altitude. Monte Lema is perfect for skiers and Monte Tamaro houses an Adventure Park for reckless sportsmen.The neighbourhoods offer plenty of chances for amusement, such as the three Casinos of Lugano, Campione d Italia and Mendrisio, attached to the shopping centre Fox Town housing several outlets with over 250 famed brands (Adidas, Armani, Dior, Gucci, Nike...). Shopping buffs can satisfy their cravings strolling around Via Nassa.Hotel Admiral has 96 standard and superior rooms, family rooms and handicap rooms provided with air conditioning, Pay TV and FREE WI-FI in all the building. Guests can make the most of a gym, an indoor and an outdoor swimming pool on the panoramic terrace, a sauna and a solarium, as well as the Nelson Restaurant and the Admiral Bar. A well-equipped meeting room can accommodate up to 20 delegates. ... more   less 
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Also Known As:
Holiday Inn Lugano Centre Hotel Lugano
Lugano Holiday Inn

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