The hotel is located in a residential areal called Paradiso. The area is15-20 minutes walk to Lugano center and 10-15 minutes by bus to the central train station. There is also a train station called Paradiso next to the hotel which you can take to go to the central station.
The hotel is a minute walk to the lake. You can walk by the lake to go to the center. The walk is really nice.
The Paradiso neighborhood is quite. There are very few restaurants around and the majority serve Italian food.
Our room had a double bed. The room size was average and had good space for luggages. The design was modern with wooden floor. In the center of the room there was a half round table. On that table there was a flat tv that looked like a PC screen. You have to pay to watch the tv.
The location and the design of the table is awkward. You cannot use the table for eating or writing. It was a waste of space.
The room did not have any coffee machine or iron board. There was a safe box in the closet.
The bathroom had two shower boxes. I don't why. It was the first time I see a hotel with two shower boxes. One of the shower boxes had a view on the room so you can see the room when you are showering. The bathroom was clean in general and was in a good condition.
The lobby was nice and big. It had few seating areas. They also had a complimentary internet access in the lobby.
The hotel provides free internet in the lobby area only. You have to pay to use the internet in the room.
Staff at reception were helpful but not very friendly. I saw an accident when I was sitting in the lobby. A customer had an argument with the waiter in the hotel's restaurant. He went to the reception to make a complain. He explained the issue to the receptionist. The latter didn't do any thing for him. Few minutes later the waiter came and had an argument with the customer in the lobby in front of everybody. He was very rude to the customer. Regardless of who was right or wrong, he shouldn't scream on a customer in public. The hotel manager didn't do anything. When the customer went to his room, the receptionist and the waiter were talking about the customer behind his back in public. This was really bad especially for the hotel reputation. I will never come back to this hotel again if they treat their customers this way. I could have been that customer.
Value for money:
Not really. I thought I was paying too much for the accommodation and the type of services I was getting.
This hotel is in a good quite location. It is modern. However, they have one of the worst customer services I have seen in any hotel in Europe.
- Official Description (provided by the hotel):
- The Holiday Inn Lugano Centre welcomes you to Ticino!The hotel is located in the residential area of Lugano Paradiso, a few steps from the lake shore and the city centre. Its proximity to the highway exit Lugano South (only 200 m.), Agno Airport and the Exhibition ground is an unquestionable plus.Situated just behind the hotel, the funicular of San Salvatore climbs upward to the summit allowing wonderful views over the landscape. A typical train slogs up Monte Generoso which is an ideal starting point for excursions at altitude. Monte Lema is perfect for skiers and Monte Tamaro houses an Adventure Park for reckless sportsmen.The neighbourhoods offer plenty of chances for amusement, such as the three Casinos of Lugano, Campione d Italia and Mendrisio, attached to the shopping centre Fox Town housing several outlets with over 250 famed brands (Adidas, Armani, Dior, Gucci, Nike...). Shopping buffs can satisfy their cravings strolling around Via Nassa.The Holiday Inn Lugano Centre has 92 standard and superior rooms, provided with air conditioning, Pay TV and ADSL Internet access. Guests can make the most of a gym, an indoor and an outdoor swimming pool on the panoramic terrace, a sauna and a solarium, as well as the Nelson Restaurant and the Admiral Bar. A well-equipped meeting room can accommodate up to 50 delegates. ... more less
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- Also Known As:
- Holiday Inn Lugano Centre Hotel Lugano
- Lugano Holiday Inn