I have stayed here on and off for many years and the hotel is in a handy location for motorway access and has parking (paid) but was getting tired. The opening of a new Ibis opposite must have prompted the rapid overhaul and while some things are improved, overall the emphasis is on having a modern minimalist face without considering customer comfort.
My room had a strange and uncomfortable layout with the bed that used to be against the wall, now under the windows. There is an outside shutter, then the windows (that are fixed so can only be opened a few centimeters), then roller blinds, then large semi-opaque inner glass windows. The latter have to be opened to get at the rest while leaning over the bed, but they don't stay open and are quite dangerous. The room is quite dark as a result, not helped by the dark forest green feature wall and inadequate lighting.
The bed head was against the windows so I couldn't sleep with the window open as it would be over my head and they don't open enough anyway, while the air conditioning blows straight at you, which is not recommended. In winter the radiator at your head will be hot. The bed was rock hard and the bedside tables so small that I put the phone on the floor.
There was a small wardrobe with 4 hangers which is okay for 1 night but not any longer. There was nowhere to put my case other than the floor, which is uncivilised. There used to be good space for cases, but nothing any more, not even on the table, which has a 'tree' arrangement in the middle for cabling and a panel where a tv should be mounted, but they have put a free standing one on the table to take even more space, rendering the table almost useless.
The bathroom is the same tiling as my last visit so has been updated a little, but with a shower over a bath, why was there another full shower with glazing to the room? A shower curtain had been rapidly added to give privacy but the sounds still carried. It would have been better to have a bidet or keep more wardrobe and luggage space than have 2 showers!
The safe is on the floor of the wardrobe at the back under a shelf, so it was impossible to use unless I laid prone on the floor. The WiFi works but you have to ask reception about the code as they do not promote it.
The breakfast selection was not as good as it used to be and items were not replenished adequately. The chairs are filthy and overall the restaurant has deteriorated.
The real positive about my stay was the staff, who are clearly struggling with many complaints about the renovation, but do their best to satisfy queries in a calm and professional way.
- Official Description (provided by the hotel):
- The Holiday Inn Lugano Centre welcomes you to Ticino!The hotel is located in the residential area of Lugano Paradiso, a few steps from the lake shore and the city centre. Its proximity to the highway exit Lugano South (only 200 m.), Agno Airport and the Exhibition ground is an unquestionable plus.Situated just behind the hotel, the funicular of San Salvatore climbs upward to the summit allowing wonderful views over the landscape. A typical train slogs up Monte Generoso which is an ideal starting point for excursions at altitude. Monte Lema is perfect for skiers and Monte Tamaro houses an Adventure Park for reckless sportsmen.The neighbourhoods offer plenty of chances for amusement, such as the three Casinos of Lugano, Campione d Italia and Mendrisio, attached to the shopping centre Fox Town housing several outlets with over 250 famed brands (Adidas, Armani, Dior, Gucci, Nike...). Shopping buffs can satisfy their cravings strolling around Via Nassa.The Holiday Inn Lugano Centre has 92 standard and superior rooms, provided with air conditioning, Pay TV and ADSL Internet access. Guests can make the most of a gym, an indoor and an outdoor swimming pool on the panoramic terrace, a sauna and a solarium, as well as the Nelson Restaurant and the Admiral Bar. A well-equipped meeting room can accommodate up to 50 delegates. ... more less
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- Also Known As:
- Holiday Inn Lugano Centre Hotel Lugano
- Lugano Holiday Inn