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“Average - would recommend to a friend, depending on the friend” 3 of 5 stars
Review of Hotel de la Paix

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Hotel de la Paix
4.0 of 5 Hotel   |   Via Giuseppe Cattori 18, Lugano 6900, Switzerland   |  
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Ranked #22 of 44 Hotels in Lugano
Manchester, UK
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Average - would recommend to a friend, depending on the friend”
3 of 5 stars Reviewed July 22, 2009

I stayed here between 17th and 19th July 2009. I had been to Lugano before, and stayed at Hotel Dellago in Melide (also very disappointing). We had originally planned on staying at Suitenhotel Parco Paradiso, but after a glitch in the booking system, which we had not been aware of at the time of booking, we were forced to book a hotel last minute. We booked a junior suite through venere.com and paid CHF 350 on the first night and CHF 380 on the second.

When we arrived, having caught the train from Milan, we walked all around Paradiso (as the hotel is not in Lugano centre) before finally finding the hotel, which we did not see signposted on any of the hotel signs which are present throughout the streets of Lugano. However, we hadn't printed off a map or instructions of how to get there, so it could have been easier that way, I'm not sure. We walked up a slight hill, which may cause problems to those with mobility problems (but, really, Lugano isn't the place to visit if you struggle with hills, as the whole town is built upwards along the hillside). There are lots of crossings, so getting across the road isn't a problem, but they don't change quickly to allow people to cross. We then entered through the back door and walked through to reception at the front of the hotel (after this first time, we were unable to enter through the back door without our room key, which made it seem strange that it had been open originally). The check-in staff were fine, speaking to us in Italian and French before realising we were English (that's another thing to consider when visiting Lugano - they really appreciate you speaking Italian, or at least trying, and many of them either don't speak English, or speak it badly). We were directed to our room on the 6th (and top) floor. On the way to the lifts, we noticed the computers. The hotel provides internet access, but you have to pay for it - I think it was CHF 5 for 38 minutes. They do also have wireless internet access in the rooms, but I'm not sure how that worked, as we didn't take our laptops with us.

So, on to the room. Well, you have to remember that we'd booked a junior suite, so on entering, we were quite disappointed. We've travelled all around the world and stayed in a variety of hotels and hotel rooms, so I think we were both expecting more really. The decor is very dated. The carpet is a blue colour and the curtains and bedspreads are floral. This is not to my taste, and it's possible that it affected my opinion. The bathroom was small - you could move around in it, but really it wasn't junior suite standard, with a cheap-looking plastic shower curtain. The room itself was smaller than we were expecting, which makes me wonder how small the normal rooms must be. We saw a suite being cleaned on one of the days: it was definitely bigger than our room, but the bathroom still seemed small and the view seemed to be over the mountains rather than over the lake. Back to our room. We had a terrace, but again it was very small, and the chairs which were provided were incredibly uncomfortable and left a wire mark on your legs. Also, when we were out on the terrace, we could see everyone else's terraces and what they were doing on them, which I found disappointing, as I feel that if you're paying more for a junior suite, you ought to have a certain level of privacy. The view was very nice, but the lake isn't right in front of you, but on your left. Another problem we had was that the couple next door had a baby, who seemed to be ill, and who was crying the whole time. You could hear EVERYTHING through the walls, from the baby crying to the mother rustling through her baby bag. Also, there were cobwebs on the table next to my bed, so the cleaners couldn't have cleaned all that thoroughly.

There are plenty of things to do at the hotel, and having seen Suitenhotel Parco Paradiso as we were walking around, the location of De la Paix is much better, as the incline to reach it is much less, and the walk to Lugano much shorter. The funicular up to San Salvatore is not to be missed - the view from up there really is spectacular. You can also get on board a lake cruise from Paradiso, literally at the end of the street on which De La Paix is situated. It's quite nice to see a different view of Lugano and of the lake. We didn't do any shopping whilst we were there, as we were only staying for a weekend, but if you wanted to there's plenty of designer labels around, plus H&M and Esprit. Be warned though - only the restaurants and tourist attractions are open on Sunday - even the supermarkets we walked past were closed. The park in Lugano is well used and offers beautiful views over the lake and surrounding area. It's full of flowers and statues and it's a nice place to unwind. You can also hire pedalos for around CHF 5 for half an hour, but the lake is quite choppy, so not recommended for anyone who suffers from sea sickness. We went to a free music concert on one of the evenings, which was nice, and the atmosphere was very friendly. No-one seems to worry about crime in Lugano - there was no-one clutching on to their bag. There was also an open air cinema festival, but we didn't go to that.

As far as eating places go, it seems hard to go wrong. We didn't eat in the hotel restaurant, so I can't advise on that. All I can say is that Restaurant Neptune (where breakfast is served) was meant to be open from 6.30pm until 9pm, or something like that, and wasn't open either of the nights that we stayed. However, Al Barilotto was open both nights. In Lugano, we ate in the Piazza della Riforma twice. Once in a restaurant called Olimpia, which was OK, but more expensive than our other meals, and not much different in terms of quality. The other place was next to the restaurant which was next the pharmacy, but I can't remember its name. The pizza there was delicious and the staff were friendly despite being rushed off their feet. We ate in the restaurant on top of San Salvatore and had ravioli, which was really tasty, too, and not at all like the kind of touristy cafes and restaurants you get in the UK. We went to Bottegone del Vino (thanks to Tripadvisor) and had an amazing meal - there is very little selection, but what we got was delicious. Lots of locals eat here, too, which is a good sign. However, we were charged for two desserts, despite having only ordered one. This was dealt with very quickly when we brought it to the attention of the waiter, though. Go to Munger (either in Paradiso or Lugano centre) for cakes, sandwiches and quiches - absolutely delicious, no matter what you order!

So, in summary, the hotel was fine. The pool was OK, the breakfast varied, and the staff nice and friendly. But, you don't necessarily get what you order if you're in a junior suite - had we not paid the extra money, maybe we would have been happier with what we were given, but I can't comment on that, as we don't know what the standard rooms were like. The room was comfortable enough, although the bed was a little hard, and the views were fantastic. The bathroom was serviceable. Really there's nothing WRONG with the hotel as such, it just didn't meet our expectations. It seems like a hotel which was once very grand, and has gone downhill a little, without any attempt at revival. For me, it's not a place I would stay in again, at least not in the junior suite, but it wasn't an awful room that I didn't want to go back to, and if you're not expecting a beautiful hotel with perfect facilities, you probably won't be disappointed.

  • Stayed July 2009
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank elh11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

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Derbyshire
Level Contributor
142 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed July 6, 2009

Just returned from a weeks holiday there. We had a super room overlooking the lake and Monte San Salvatore. The reception staff we found very helpful, particularly in sorting the return luggage service through SBB/FFS.

Breakfasts were good, though the Neptune restaurant was closed in the evening, despite being advertised as open.

Plenty of clean towels at the poolside, though traffic noise was a problem.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank raetia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall England
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 6, 2008

LUGANO-Hotel De La Paix--Switzerland
6th September 2008 Truro England TripAdvisor Member. My wife and I have just returned from a delightful holiday staying at this hotel.The De La Paix hotel is to be congratulated on every service offered. Excellent well presented food in a choice of restaurants,spacious bedrooms {we had a suite overlooking the lake and San Salvadore.} with helpful and courteous staff in reception, restaurants and house-keeping areas. This quiet, well placed hotel, in the Paradiso area south of Lugano, is a 15 minute stroll from the Piazza Reforma . A frequent bus service runs close-by the hotel, with bus tickets available free from the hotel reception if required. Altogether making a memorable holiday.

Helpful?
2 Thank lakelover060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 21, 2008

I have never come across such unhelpful and unapproachable reception staff, in particular the senior receptionist. A request for an extra pillow was greeted with a surly demand for an explanation as to why my wife and I needed such a thing. Similar behaviour was exhibited whenever we had the misfortune to need assistance, with the usual sharp "Not Possible!", and at check-out we were told that our card was faulty (not true!), causing us significant inconvenience. To top it all, the telephones had been arranged so that it was not possible to use a phonecard. The saving grace were the excellent and always cheerful cleaning staff.

  • Liked — Close to Lake Lugano
  • Disliked — Unhelpful and unapproachable staff
  • Stayed July 2008, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Check in / front desk
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
    • 4 of 5 stars
      Business service (e.g., internet access)
Helpful?
1 Thank Nick326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurich
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 4, 2008

lousy hotel experience.

booked directly over the phone and their hotel reservations misquoted the room rate by 200CHF!! Hotel management chose not to honour the rate quoted when we made the reservation and made us feel like we were at fault.

Given we were there for the holiday May Day weekend, pretty much every other hotel was booked out so we were a bit stuck and had to spend our 1st night there. The room at de la paix was average to disappointing, the pull out couch for our kids was without sheets and the safe did not work. The room and hotel were tired and certainly did not merit the 4 star rating they deem themselves to be. Beds were uncomfortable (hard as a rock).

Service was with a smile but little else. We will not be returning and would not recommend this hotel.

Were lucky to relocate to the Parkhotel Continental for the remainder. Great service at the hotel reservation desk at the Lugano train station...open until 7pm weeknights. Great stay at the Parkhotel Continental....brand new rooms, good location, and excellent service (smile with substance!).

  • Liked — good reviews in tripadvisor
  • Disliked — poor value for the money
  • Stayed May 2008, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Check in / front desk
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank swiss_traveller15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vantaa, Finland
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed September 2, 2007

We stayed on night in hotel De la paix and liked it very much. Although it's not in the city centre, it's possible to walk to the old town.
The hotel has a good and spacious rooms with balconies (balcony is common, at least in 5th floor, so make sure that you have your door to the balcony locked if you are not in your room) and at least from our balcony we had a nice view to the lake.
Also bathroom is spacious and hotel itself is vbery good 4 star hotel. Also swimming pool is a nice "surprise" because it can be quite a hot in Lugano...

  • Liked — Very good room and staff
  • Stayed August 2007, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Jossu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed February 2, 2007

We stayed at this hotel for a total of 2 nights, and overall enjoyed the expereince!

Hotel:
Things we liked:
+ location - very close to ferries, restaurants, and gardens!
+ room was very spacious and comfortable
+ bathroom was very spacious
+ room was very clean (no dust, dirt, or mold)
+ very clean sheets
+ pillows and bed were comfortable
+ spacious patio with nice view
+ staff was fine
+ very quiet hotel
+ pretty pool area
+ good breakfast with lots to choose from!
+ excellent Italian restaurant down stairs! We were pleasantly suprised by the place! Staff were great too! (a wee bit on the smokey side though).

Things that could have been better:
- strong smell of smoke in some of the lobby areas
- towels could have been nicer
- safe in room didn't work
- shampoos, etc. could have been a little nicer
- our room had a trail of small ants marching through (being from Florida, we know not to keep food lying around)
- carpet looked a little old and dated
- bed cover and furniture also looked a little old and dated

Additional info:
Once there, we learned that the hotel is really in a place called Paradiso. It is on the water, and is a quick and pleasant walk into Lugano. In fact, it is difficult to tell where one town ends and the other begins as it is a very urban area. The walk along the water into Lugano is breath taking! The location is beautiful!

The hotel is located about a block and a half away from where the ferries come into Paradiso. There is an outdoor cafe located there too.

The ferry ride to the local towns was very nice. The boats were clean and comfortable. We enjoyed visiting Gandria, and enjoying the view from Cantine di Gandria.

We spent a lot of time looking for a grocery store heading toward Lugano, only to find on our last day a store located within just a short block or two away (toward the mountain in the other direction). Small store, but provided a nice assortment of bread and cheese which made for a wonderful picnic lunch as we prepared for our 4.5 hour hike over Mt. San Salvatore to Morcote (recommend!). The lift up to the top of the mountain was about a 15 minute walk from the hotel. Once up the mountain, we found it to be a long walk, but wonderful experience!! The trail takes you through small towns, vineyards, and a botanical garden. We just wish we had left for our hike much earlier in the day so we could spend more time in Morcote before the last ferry back to Paradiso.

  • Liked — Cleanliness, room size, and location.
  • Stayed June 2006, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
16 Thank TravellingJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel de la Paix

Address: Via Giuseppe Cattori 18, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Luxury Hotel in Lugano
Price Range (Based on Average Rates):
Hotel Class:4 star — Hotel de la Paix 4*
Number of rooms: 131
Official Description (provided by the hotel):
Situato in prossimita del lago di Lugano e a pochi passi dal centro, con un ampio parcheggio privato, a cinque chilometri dall'aeroporto e un chilometro dalla stazione, l'Hotel de la Paix e lieto di accogliervi col calore e la cordialita del suo staff plurilingue. Le 131 camere e suite, dotate tutte di aria condizionata, TV satellitare, Minibar, Telefono, connessione Wireless, sono pronte a soddisfare i bisogni del turismo piu esigente e moderno sia per vacanza che per affari. La terrazza giardino, con piscina estiva riscaldata e portico, e il luogo ideale per un momento di relax e di svago ammirando la splendida conca di Lugano. Due sono i ristoranti, con cucina italiana ed internazionale. Il NEPTUNE, affacciato sul giardino, offre un ambiente tranquillo e raffinato. AL BARILOTTO, in tipico stile rustico e informale, e noto per le sue specialita alla griglia e le pizze. ... more   less 
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Also Known As:
De La Paix Lugano
De La Paix Hotel

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