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“Lovely Hotel” 4 of 5 stars
Review of Hotel de la Paix

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Hotel de la Paix
4.0 of 5 Hotel   |   Via Giuseppe Cattori 18, Lugano 6900, Switzerland   |  
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Hotel amenities
Ranked #22 of 40 Hotels in Lugano
London, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Lovely Hotel”
4 of 5 stars Reviewed April 16, 2014

Stayed for 4 nights. Lovely room with all the expected sundries. Free mini- bar was re- filled every day which was a surprise but very welcome as Switzerland is very expensive. Very good breakfast. All the staff where charming especially the front desk. Location of hotel is very good, not central but only 2 minute walk to lake and then 5 minutes to the centre of town. Would come back to stay.

Room Tip: Ask for room with lake view
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
    39
    81
    44
    18
    3
See reviews for
17
68
12
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Amsterdam, The Netherlands
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 29, 2014

Been sleeping in room 210. On second floor. View on swimming pool and main busy street. Nice and comfortable bed. Free bar but not
Much in it and not been refilled. No beer for example but only soft drinks. TV channels are many from German to Arabs to Italian.
Breakfast is standard. Not extraordinary. Paid about 200 chf per night for a double. So I was expecting a higher standard.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneDLP, Responsabile relazioni con la clientela at Hotel de la Paix, responded to this review, May 16, 2014
Dear Guest,

thank you for your review. We are happy that you appreciated the position as well as the bed and the free mini bar in the room.

Unfortunately we can’t serve alcoholic drinks for free, but next time you might find a rich selection of them in our internal bar.

We hope that next time we’ll be able to show you something even more extraordinary!

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed December 24, 2013

It was very good as it just opened. The room was nice and spacious but the toilet was small. They had free drinks for customers. But when I called the reception for a water boiler they said to call the bar. So I called the bar and they said you had to go down to the bar to get it or you will need to pay 6 Franks for them to send it up here. I was like "forget it"

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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yorkshire
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 19, 2013

My expectations of Swiss hotels was high and I can only compare the four my husband and I stayed in on our recent trip. In that sense this was the most disappointing.
There is a slightly faded grandeur to the place - it must have been quite splendid at one time but the room was rather disappointing as it was rather dark. The hotel, however, was clean and comfortable but somehow lacked atmosphere - (perhaps it was because we were there in October), the pool was closed and the hotel was very quiet.
Breakfast was totally what might be expected, nothing memorable, but the big disappointment was the staff on reception who didn't really seem interested in answering our questions regarding the the town and in fact even gave us a map marking the location of the hotel incorrectly.
The location is a short walk to the lake but a 10 - 15 minute walk to the more lively centre of the town. Very convenient for a trip on the funicular up to San Salvatore, and a lovely town to explore.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore, Singapore
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 24, 2013

When one talks about high Swiss Hotel standards in terms of service and accommodation this does certainly not apply for the Hotel de La Paix in Lugano. That starts with the reception area. I arrived there with my 3 heavy luggage. Now don't think that anyone cares about it ! The bell-man in polishing the old world copper door handle and has no time to help. Well, I took a hotel trolley and pushed it myself to my room. But I got nice smile form the front desk lady.
Rooms well, max 3* . The bed is ok but just ok. Same goes for the bathroom. Rooms are small.
Hotel staff is mainly absent. Don't ask too much. They will honor it with this "what-do-you-want-again" attitude but finally do it.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 13, 2013 via mobile

Recent four day visit to Lugano brought us to this recommend hotel. I would recommend to anyone looking for a nice hotel in the area. Full service with breakfast lunch and dinner options but to me the Staff was outstanding. From the front desk to the breakfast buffet to our Lake Como "friend" behind the bar, all were beyond helpful. Looks like the hotel is in an upgrade mode of the rooms. Nothing bothersome and we were lucky enough to get one. Hope you like hard beds because they are extra firm!

  • Stayed November 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wakefield, United Kingdom
Top Contributor
61 reviews 61 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed October 4, 2013

The De La Paix is an excellent hotel about a 15/20 minute stroll from the centre of Lugano and only minutes from the lakeside at Paradiso. Although much of the building is very old it has been sympathetically restored and decorated and has a quiet elegance. Our room was very big, with a separate seating area and a very large balcony with a side view of the lake. The road outside although very busy at certain times of the day didn't really cause us any problems as the hotel seems to be well soundproofed. Staff were friendly yet efficient and helpful.

Breakfast was very good, with all the usual items - fruit, cereals, meats, cheese, croissants, bread etc.

We did try the adjacent restaurant one evening and it was just about okay, take the time to walk along to Lugano, or even just into Paradiso, and you will get a better eating experience.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel de la Paix

Address: Via Giuseppe Cattori 18, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel de la Paix 4*
Number of rooms: 131
Official Description (provided by the hotel):
Situato in prossimita del lago di Lugano e a pochi passi dal centro, con un ampio parcheggio privato, a cinque chilometri dall'aeroporto e un chilometro dalla stazione, l'Hotel de la Paix e lieto di accogliervi col calore e la cordialita del suo staff plurilingue. Le 131 camere e suite, dotate tutte di aria condizionata, TV satellitare, Minibar, Telefono, connessione Wireless, sono pronte a soddisfare i bisogni del turismo piu esigente e moderno sia per vacanza che per affari. La terrazza giardino, con piscina estiva riscaldata e portico, e il luogo ideale per un momento di relax e di svago ammirando la splendida conca di Lugano. Due sono i ristoranti, con cucina italiana ed internazionale. Il NEPTUNE, affacciato sul giardino, offre un ambiente tranquillo e raffinato. AL BARILOTTO, in tipico stile rustico e informale, e noto per le sue specialita alla griglia e le pizze. ... more   less 
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Also Known As:
De La Paix Lugano
De La Paix Hotel

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