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“excellent hotel with lots of value added services” 5 of 5 stars
Review of Lugano Dante Center Swiss Quality Hotel

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Lugano Dante Center Swiss Quality Hotel
4.0 of 5 Hotel   |   Piazza Cioccaro 5, Lugano 6900, Switzerland   |  
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Ranked #1 of 40 Hotels in Lugano
Bournemouth, United Kingdom
Top Contributor
135 reviews 135 reviews
92 hotel reviews
Reviews in 65 cities Reviews in 65 cities
210 helpful votes 210 helpful votes
“excellent hotel with lots of value added services”
5 of 5 stars Reviewed February 15, 2010

excellent hotel with lots of value added services
you will be PLEASANTLY surprised with Dante and the whole team of Carlos Fontana
I will not tell you details so you can experience the surprise
stay there!

  • Stayed February 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarloFontana-GM, GM at Lugano Dante Center Swiss Quality Hotel, responded to this review, March 18, 2010
Dear buhalid,

Thank you for reviewing Hotel Lugano Dante. We are flattered by your comments about our hotel and staff.

We were delighted to read that an experienced traveler as yourself rated us as excellent. Regarding the value added services, all rooms include complimentary: nonalcoholic minibars, 30 minute WiFi at our computer stations, and 24 hour coffee/tea/snack station in our main lobby. From January 1st, 2010 we are proud to be a 100% FREE WiFi Hotel.

We are glad you were pleasantly surprised with our team. Our staff are always on hand to assist our guests in any way possible.

We are thankful for your recommendations to potential Trip Advisor readers.

Please come back and visit us again! Thank you for choosing Hotel Lugano Dante!

Sincerely,

Carlo Fontana, GM & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,362 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Telemark
1 review
5 of 5 stars Reviewed February 13, 2010

3 nights in the heart of Lugano. Nice rooms, very frindly and helpful staff and good breakfast.

  • Stayed February 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
5 of 5 stars Reviewed January 25, 2010

I'm a seasoned traveller, and frequent hotel visitor. I also know Lugano establishements well. I normally never comment onsuch sites as these, but my stay at the Dante was so enjoyable that I feel it is only right to comment. The atmosphere was so pleasant, it was a real joy taking my guest there. In particular the smiling, delightful staff - all of them - were outstanding in their helpfulness, friendliness and service ethos. Helpful without being grovelling (which i hate). Staff attitude makes such a differnece.I will now go to no other hotel in Lugano.

  • Stayed January 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarloFontana-GM, GM at Lugano Dante Center Swiss Quality Hotel, responded to this review, February 3, 2010
Dear stivi56,


Thank you for reviewing Hotel Lugano Dante. We are flattered by your nice comments and it was a pleasure to welcome you and your friend to our hotel.

It was wonderful to read that you found our staff outstanding and helpful. We always hope our guests feel welcome and comfortable while with us. Staff are available to assist our guests in any way possible.

Our convenient location in the city center makes us perfect when entertaining someone as you were. We are surrounded by many restaurants, stores and a 2 minute walk to the lakeside. We hope your friend liked us as much as you did.

We appreciate your comment about our pleasant atmosphere. We are Lugano's first 100% Smoke Free Hotel. We wanted to be able to offer our guests healthier air and fresh smelling rooms. We are glad you noticed.

Please come back and visit us again! Thank you for choosing Hotel Lugano Dante!

Sincerely,

Carlo Fontana, GM & Staff
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New Mexico, USA
1 review
5 of 5 stars Reviewed January 11, 2010

Me and my family spent a night at the Dante a couple nights before Christmas. We were unable to reach our final destination that night because of snow and the wonderful people at the Dante were able to put us up on very short notice. We arrived about 11 o'clock at night hungry and tired from travel and the staff on hand was kind enough to exchange currency and direct us to a very nice restaraunt nearby. On return we found our rooms to be very nice and clean. In the morning they have a very nice breakfast with many choices to choose from. The location of the Hotel is great. It is in the heart of the city with a lot of nice stores and restaraunts within walking distance. Overall I could not be more pleased and would recommend the Dante to anyone staying in Lugano. Thank you Carlo and and everyone else at the Dante.

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarloFontana-GM, GM at Lugano Dante Center Swiss Quality Hotel, responded to this review, January 16, 2010
Dear NMtraveler74,

Thank you for reviewing Hotel Lugano Dante. We were delighted to read your comments about our staff and hotel.

It was a pleasure to be able to welcome you and your family on short notice. We would always recommend that guests prebook to guarantee a room, however, if we have the availability we are happy to welcome a guest without a reservation. If we had not had vacancies, we would have assisted in finding a room in another establishment.

Our staff are happy to assist our guests in any way possible. Our main goal is to make our guests feel welcome and comfortable from the minute they walk through our doors. Changing currency and assisting in finding a restaurant is really our pleasure.

We are happy yoi noticed that we are in the pedestrian zoned city center, which is a plus for our guests. They do not have to depend on their cars or public transport and have lots of restaurants and shops nearby. However, if coming to us by car, we offer a secure underground garage.

We are glad you liked your rooms and found them very nice and clean. We hope you benefited from our pillow service, that allows guests to choose from several pillows. We want our guests to get the best night's sleep possible.

Please come back and visit us again! Thank you for choosing Hotel Lugano Dante!

Sincerely,

Carlo Fontana, GM & Staff
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london
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 22, 2009

From the moment we arrived at Hotel Dante we were delighted with the friendliness and warmth of the hotel. The staff were friendly and helpful. The ability to get tea and coffee whenever we wanted in the lounge was great (loved the constant supply of M&Ms and sweets). Our bedroom was a perfect, the beds comfortable with good housekeeping service and the bathroom was very well equipped. The breakfast was amazing - everything fresh and good quality.
The only suggestion I would make is that I could not get CNN in the room - would have been nice but certainly not essential. It is possible that this was provided and that with my limited ability with remote controls i couldnt find it.
Would definitely come back and recommend to friends.

  • Stayed November 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this review, November 27, 2009
Dear Busheytraveller,

Thank you for reviewing Hotel Lugano Dante. We were delighted to read your comments about our hotel and Staff.

We are glad you appreciated your room and the several amenities at your disposal, such as our coffee machine in the main lobby area, and sweets. Concerning your room, the mattresses are top quality and have been recently replaced in order to ensure our guests a good night's sleep while they are with us. We are really happy it was well receive. The complimentary services such as: in room non-alcoholic minibars, one hour WiFi and 24 hour coffee/tea/snack corner in our main lobby, are ways we like to try and make our guests feel welcome.

We are very surprised to know that you were not able to catch CNN channel in your in-room TV, and we are really sorry for that. We have immediately taken care of this issue and we have already solved it.

Finally, thank you for recommending us. We truly hope you will come back and stay with us again. Thank you for choosing Hotel Lugano Dante!

Sincerely,

Carlo Fontana, GM & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 22, 2009

just come back from a 2 night stay at the Dante...do NOT GET IN a cab from the station its 2 mins on the veniculare to outside the Dante.
The staff could not be more welcoming and charming. The lobby was full of free drinks and sweets, chocolates and magazines to make your stay perfect. I have never had such an amazing breakfast with incredible choices...all top quality in variety and freshness. The bar also puts out free snacks in the evening.
The room was perfectly situated with black out curtains to ensure a good nights sleep and although in the centre it was v quiet.
My group also went to Foxtown and got good advice from the lobby staff. Upon departure they gave us a toblerone..a very sweet gesture...but this stay was beyond any criticism, would love to go back again

  • Stayed November 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this review, November 27, 2009
Dear Davinia2

Firs of all, thank you very much for sharing your experience at Hotel Lugano Dante with all TripAdvisor Community. We are flattered by the positive words you have spent describing the service received and the lovely atmosphere you found.
Our location adjacent to the funicular makes us the perfect choice for guests coming to or leaving us by train. And, being in the pedestrian centre of Lugano means, our guests will find all kind of restaurants, shops, offices, with the opportunity to enjoy, as you have done, excursion to FoxTown, one of biggest outlet stores in Europe, as well as the romantic lake all within walking distance.

Our breakfast buffet does set us apart from many other hotels. We offer an array of food and beverage from 6.30 till 11 am everyday. Our breakfast buffet is controlled for quality, variety and service daily. For all these reasons we are proud to offer to our guests a unique and unforgettable” breakfast experience” , in order to start with the right energies a work or leisure day in Lugano.

Please come back and stay with us again! Thank you for choosing Hotel Lugano Dante!

Sincerely,

Carlo Fontana, GM & Staff
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North Coast of Spain
1 review
5 of 5 stars Reviewed November 11, 2009

The room is impecable and smells fresh. Furniture, linen, bed cover, everything in perfect condition. The bathroom is not big but is fully equipped.
The hotel has no special views but it has an excellent location right in the centre of Lugano. This is very convenient as there are many restaurants and shops next to the hotel. It is easy to find by car.
Breakfast is truly excellent and the serving staff is very kind and friendly.

  • Stayed November 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this review, November 27, 2009
Dear My Fair lady Spain,

Thank you for reviewing Hotel Lugano Dante. It was really a pleasure to welcome you and your family to our hotel. We were so glad to read that you amenities and location near to the train station and in the centre of Lugano.
We are happy that you found your room to be immaculately clean. We pride ourselves on the cleanliness of our hotel. We are a 100% Smoke Free Hotel (the first one in Lugano). We decided to become smoke free to offer our guests healthier air and fresher smelling rooms.

Furthermore, it is always our pleasure to offer our guests extras such as, snacks, a complimentary non-alcoholic minibar, 24 hour coffee/tea/snacks in our main lobby and free WiFi at our computer stations. These are ways we like to say thank you to our beloved guests.
Thank you so much for your kind words. Please come back and visit us again!

Sincerely,
Carlo Fontana, GM & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lugano Dante Center Swiss Quality Hotel

Address: Piazza Cioccaro 5, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 40 Hotels in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lugano Dante Center Swiss Quality Hotel 4*
Number of rooms: 87
Official Description (provided by the hotel):
The Hotel Lugano Dante Center is located in the heart of Lugano within the city's financial and business district, in a fascinating pedestrian area rich in history, shops and urban lifestyle! Only 1 minute by funicular from main train station and 200 m from Lake Lugano. The hotel services include 83 rooms, an underground parking space, meeting rooms and more. ... more   less 
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