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“Best Western, Lugano” 5 of 5 stars
Review of BEST WESTERN Hotel Bellevue Au Lac

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BEST WESTERN Hotel Bellevue Au Lac
4.0 of 5 Hotel   |   Riva Antonio Caccia 10, Lugano, Lugano 6900, Switzerland   |  
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Ranked #25 of 40 Hotels in Lugano
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Best Western, Lugano”
5 of 5 stars Reviewed April 15, 2014

Super hotel (we had the prefect room overlooking the lake). The staff (as nearly always at BW) were friendly and helpful. We arrived late with luggage and a car - dumped the former - asked about the restaurant - after we parked in their car park, we were whisked into the dining room just in time for last orders - our baggage was taken to our room. A special mention is deserved for the dining room staff - top class professionals.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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92 reviews from our community

Traveler rating
    28
    33
    19
    6
    6
See reviews for
14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Camberley, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 12, 2014

We stayed for one night only at this lovely hotel. During our tour of Switzerland for our honeymoon in June 2013 we took the scenic train from Lucerne to Lugano. Very pretty place. Fantastic hotel. The staff were so welcoming. We took our bag to our room and found it to be outstanding with a beautiful lake view and a lovely balcony. As we were only there for one night we went our for a stroll, then back to the hotel for a shower and change for dinner. We were greeted by a chilled bottle of bubbly, nuts, fruit, chocolates - truly outstanding. The staff had made one night's stay seem like we were there for the week! They really pulled out all the stops. The room was comfortable. Breakfast very good and all in all we had a lovely experience. Would go again.

Room Tip: A lake view is a must
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paisley, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

We stayed in this hotel for ten days in September 2013 as part of a package holiday with a well-known British lakes and mountains specialist.
I believe this is one of the best hotels I have stayed in over many years of holidaying and working in Europe.
The view from the hotel is exceptional with Lake Lugano and the surrounding mountains forming a beautiful backdrop. The hotel is well-placed for the ships which cruise the lake and is a pleasant ten to fifteen minute walk ora short bus journey to the town centre. The cafes,bars and restaurants of the Paradiso district are also within easy reach. We found the accommodation to be excellent with the deluxe room being very quiet despite being on a busy road. The room had a superb TV system which enabled us to access British channels as well as all the local Swiss, Austrian,French, German and Italian broadcasts.
The food in the restaurant was invariably of high quality with some particularly impressive pasta dishes and soups as part of a four course dinner menu. Breakfast was excellent too but the buffet could have been stocked up more frequently. The staff have an impressive range of languages too and were at all times friendly and helpful. Over the ten days no dish was repeated-quite an impressive feat.
We would not hesitate to return to this hotel in the future.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nicosia, Cyprus
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 18, 2013

We were in Lugano at the begınnıng of August for three days. The hoel was average. Its location was very good. Rooms were very big and clean. our room 207 has a brilliant lake view. Howvere the staff was not friendly. The receptionist lasy welcomed us in a very rude way. and also the waiters were saying "offff" all the time. The breakfast was average also. The service was very slow. And the eggs were cold and cracked every morning.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Lucknow, India
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 23, 2013

Staying at this hotel with a great view of the lake added to the quality of my holiday in Lugano. I had requested for a room with a lake view and the Manager on duty went out of his way to ensure this. The room and bathroom were large, modern and elegantly furnished with free wifi. The continental breakfast had quite a variety of dishes and was well served in a lovely room looking out onto the lake. The boat station is conveniently located across the road from where one can get the various cruises and the city centre is a 15 - 20 minute walk along the lakeside. The railway station is about 7 minutes by cab. While it cost me 15 Swiss francs from the station to the hotel, the cab the hotel arranged for the return trip asked for double the amount . The driver argued that he had included waiting charges though I went out immediately on being informed that my transport had come. So make sure this does not happen to you! It would be ideal if the hotel organised a complimentary transport to and from the station.

Room Tip: I definitely recommend a room with a lake view so do request for it at the time of making your booki...
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  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackpool
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 22, 2013 via mobile

Just returned from this hotel after my second stay. I know there is mixed reviews but I am very fond of this hotel as the setting is really beautiful, close to the boat, buses and a lovely lakeside promenade. Both times my room has had a small balcony with side lake view which is super.

The room itself was very large, with a spacious bathroom. The air con and shutters were a boon as the weather was extremely hot whilst we were there, housekeeping was very good with quality linens changed regularly and the room and bathroom were kept spotlessly clean.

Breakfast is more than adequate and served from 7am till 10am which gives choice on what time to rise. We have travelled in Austria and Switzerland a fair bit and it made a nice change that the evening meal was all waiter service as a lot of hotels seem to be moving to buffet courses. It was nice to feel spoilt and waited on. The food was plentiful and nicely presented.

The staff were all friendly and helpful with far better English speaking skills than my Italian! Any queries we had were dealt with. Basic Wireless Internet was provided free.

We travelled with Inghams and paid a package price, it wasn't cheap but planning it independently we could have got nowhere close to the price we paid. Switzerland is renowned for being expensive and there was no doubt it wasn't a cheap holiday but, for a treat, it was perfect.

Stayed July 2013, traveled as a couple
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Dubai, United Arab Emirates
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 5, 2013

Excellent location. We took the lake view on the sixth floor…… priceless!!!!!!!
The receptionist Luca was very very nice and funny (a great sense of humour! He really lightens up your mood!!!). Great hotel!
Our room was very clean, every thing was good.

There was one big problem though…. The breakfast. The service was very bad (it takes a long time for them to replace the food) and the food wasn’t good (the eggs tasted weird, there was no toaster, etc.).

Room Tip: Room with view!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Bellevue Au Lac

Address: Riva Antonio Caccia 10, Lugano, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN Hotel Bellevue Au Lac 4*
Number of rooms: 65
Official Description (provided by the hotel):
The Best Western Hotel Bellevue au Lac, a jewel of the Lugano lake full of tradition and history, is located right on the Lugano lakeside promenade, only a few minutes walk from the historic centre. It offers a superb view over the Lugano bay and the surrounding mountains. New Suites and fully renovated, air-conditioned rooms with balcony and stunning view over the lake. WI-FI Internet connection is available free of charge in the whole building. A heated outdoor swimming pool (24°) with relaxing area and the Bellevue Bar with terrace and lake view will make your holiday just perfect. Moreover Le Gourmet and Il Giardinetto Restaurants offer an excellent local and international Cuisine. ... more   less 
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Also Known As:
Best Western Lugano
Lugano Best Western

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