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“Spacious room with great view” 5 of 5 stars
Review of BEST WESTERN Hotel Bellevue Au Lac

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BEST WESTERN Hotel Bellevue Au Lac
4.0 of 5 Hotel   |   Riva A. Caccia 10, Lugano CH 6902, Switzerland   |  
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Ranked #26 of 41 hotels in Lugano
blackpool
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Spacious room with great view”
5 of 5 stars Reviewed July 22, 2013 via mobile

Just returned from this hotel after my second stay. I know there is mixed reviews but I am very fond of this hotel as the setting is really beautiful, close to the boat, buses and a lovely lakeside promenade. Both times my room has had a small balcony with side lake view which is super.

The room itself was very large, with a spacious bathroom. The air con and shutters were a boon as the weather was extremely hot whilst we were there, housekeeping was very good with quality linens changed regularly and the room and bathroom were kept spotlessly clean.

Breakfast is more than adequate and served from 7am till 10am which gives choice on what time to rise. We have travelled in Austria and Switzerland a fair bit and it made a nice change that the evening meal was all waiter service as a lot of hotels seem to be moving to buffet courses. It was nice to feel spoilt and waited on. The food was plentiful and nicely presented.

The staff were all friendly and helpful with far better English speaking skills than my Italian! Any queries we had were dealt with. Basic Wireless Internet was provided free.

We travelled with Inghams and paid a package price, it wasn't cheap but planning it independently we could have got nowhere close to the price we paid. Switzerland is renowned for being expensive and there was no doubt it wasn't a cheap holiday but, for a treat, it was perfect.

Stayed July 2013, traveled as a couple
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83 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 5, 2013

Excellent location. We took the lake view on the sixth floor…… priceless!!!!!!!
The receptionist Luca was very very nice and funny (a great sense of humour! He really lightens up your mood!!!). Great hotel!
Our room was very clean, every thing was good.

There was one big problem though…. The breakfast. The service was very bad (it takes a long time for them to replace the food) and the food wasn’t good (the eggs tasted weird, there was no toaster, etc.).

Room Tip: Room with view!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florence
1 review
1 of 5 stars Reviewed June 3, 2013

The hotel is very well located and has great lake views from all the rooms. However, the positives really end there.

The lobby and hall ways alternate between wall to wall to carpets of floral design and shiny white gray tile that looks like it came from Home Depot. The rooms have fake wood grain tile of plastic (!!!) that I guess try to look like wood flooring, but it is so obviously fake so why bother.

The rest of the room is no better. Walls have some weird, grant looking covering that I have never seen before anywhere. And the designer (was there one?) went crazy and changed the patterns on almost every wall. The furniture is shiny white painted, and makes IKEA beds look sophisticated. Bedlinen no better.

Curtains are cheap and plastic and don't manage to darken the room.

Bathroom continues the hospital feel and has a shower curtain to complete the American inspired shabby cheap look and feel.

Only had breakfast, and it was pathetic, but where it was served was even worse.....brrr.

In essence the only people who can find things to like in this hotel are people who like the Motel 6 experience.

Granted, Lugano seems to be home to some of the worst decorated hotels, but this one still takes the prize of being unusually tacky.

Even if you have to be in Lugano, I think it is worth considering a 15 min trip to Como to spend the night....I certainly will on my next trip there.

Room Tip: Go somewhere else...
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Wollongong, Australia
Top Contributor
109 reviews 109 reviews
48 hotel reviews
Reviews in 58 cities Reviews in 58 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 8, 2013

This a small (65 rooms) very well appointed hotel with superbly competent multilingual staff. Front rooms overlook Lake Lugano which really is a fantastic view. We did not book and got the last room - it was beautiful so I imagine that the other rooms are well appointed too. You can walk to everywhere in town from the hotel. Only downside is on the road side (the one with the fabulous view) if you want to leave the window open then you will hear traffic noise - not bad but audible - for most of the night. There is air conditioning so if you want to shut the window then you can turn on the air con. Breakfast was included but only OK for a hotel of this standard. If you have a car parking is an extra cost but on site and easy. Lugano is a small gem of a town on the lake and is worth a more than one day stay. This hotel may be good if you are on an extended trip and want to spend a little more than you may in other places.

Room Tip: If you want to leave the window open to sleep get a room on the side away from the road......you wil...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vienna, Austria
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 4, 2013

A hotel with style, right on the shore of Lake Lugano, within a few steps of the Paradiso pier of the Lake Lugano cruises.
The hotel is a Best Western franchise and my stay there was paid for by the BW reward program - nonetheless, I got a room with superb lake view. Room size is perfectly alright, with all expected amenities provided. The personnel is as friendly as it gets, highly professional and multilingual (mind, this is Switzerland!). The meal in the restaurant was some experience: table linnen and starch-folded napkins, superbly prepared food (also on the vegetarian side - chef was pre-informed about this wish) and a fine choice of wines. Altogether, a place where one could get away from it all for a few days. And do not forget to visit the Church of Santa Maria degli Angioli, some 500m towards the city centre!

Room Tip: streetside rooms offer best lake view - do not mind the odd Lamborghini passing in the night!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lund, Sweden
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 7, 2013

Really a room with a view and a fantastic one, facing the bay. The hotel is just in front of the lake. A few minutes, maybe 10, promenade to the historic and shopping center of the city. Boat station nearby. Rooms with air conditioning, balcony, free Wi-fi and besides free PC and printer in the foyer. Extravagant restaurant surrounded by palm trees, offering the best Italian cuisine you can get. Excellent staff.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 20, 2012

One of the best hotels to stay if you want to enjoy the switzerland from your room also. The hotel is facing the lake lugano and gives you a excellent view if you get the romm facing the lake both in evening and morning. The rooms are par excellence and provides you with free Wi-fi and Lan access as well as with HDTV with international choice of generes. Breakfast is too good.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Bellevue Au Lac

Address: Riva A. Caccia 10, Lugano CH 6902, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN Hotel Bellevue Au Lac 4*
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Also Known As:
Best Western Lugano
Lugano Best Western

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