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“Decent but rather 4,5 stars than 5” 4 of 5 stars
Review of Grand Hotel Eden

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Grand Hotel Eden
5.0 of 5 Hotel   |   Riva Paradiso 1, Lugano 6900, Switzerland   |  
Hotel amenities
Ranked #25 of 43 Hotels in Lugano
Kiev, Ukraine
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Decent but rather 4,5 stars than 5”
4 of 5 stars Reviewed June 17, 2014

Quite a decent hotel with spacy rooms and friendly service, however i would say "4 and a half stars" rather than 5. The biggest mishap was a very lousy house keeping service in terms of room cleaning - just not proper and not up to quality level (maids also left the doors open after cleaning, two days on a row).
Other than that - all's decent, the views make up for it all. Terrasse bar right on the lake (where you can sunbathe) is stunning and comfortable. However i found it a bit discomforting that out of the 3 days of our stay, 2 days they would close it at 4-5 pm for private events. As a hotel guest - it's rather uncomfortable not to be able to use this one of the hotel's best facilities.
Lacks an on-water pool and a hotel car service which would be expected from a 5-star hotel.
Good location too - a bit off center, but it makes it less crowdy.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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224 reviews from our community

Traveler rating
    75
    91
    27
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    9
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35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Toledo, OH
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 11, 2014

What a fabulous view from the balcony of our room! It was an extremely comfortable bed and the free breakfast buffet was outstanding with a lovely array of meats, sausages, eggs, fruit and muesli. The only negative was a rather weak air conditioner on a very hot day!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Ireland
Level Contributor
3 reviews
5 of 5 stars Reviewed June 3, 2014

All good things about this hotel were mentioned already.
I couldn't find any fault actually I was pleasantly surprised with the hotel room and and all facilities in the hotel.
The buildings may look a bit ordinary from outside but inside it looks brilliant. I know the decoraction is a matter of taste.
Everything was spotless, all staff very professional and friendly.
I was feeling very relaxed during my 2 days stay.
With my experience with other hotels across Europe, this one is on top of my list.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Zurich, Switzerland
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed June 2, 2014

We stayed two nights at the Eden--a family of four. It was a last minute booking so we took whatever rooms were available. The Eden is comprised of two buildings--one on the lake that also houses the restaurants, bar and spa. Another building is across the street with reception and additional rooms (the two are connected by an underground passageway). We were on the first floor in the building with reception. Even though this building is behind the other building, it is angled in a way that still affords a lake view. The Eden has a wonderful location on the lake, next to a lakeside park and promenade.

The pluses:
The service is exceptional. Reception, housekeeping, restaurant staff were great. Our last morning the breakfast service was off, but otherwise it was true 5-star service.
The facility and rooms are very clean.
The location is good. It is around the lake from the main part of town, a 3-5 minute drive, probably 15 minute walk, but right on the lake with fabulous views.
Nice indoor pool, sauna and steam room.

The minuses:
The decor looks very Versace during the heavy cocaine years. This place really needs to be redecorated.
It has a spa, but it doesn't seem to be staffed. I tried to get a massage and was told they were fully booked by one staff member, and told by another that the lady (one lady!) who does massages was out due to a surgery.
Instead of fluffy comforters on the beds they had limp blankets and sheets. Also, the sheets seemed cheap, definitely not the crisp cotton you might expect in a Swiss hotel.

I really debated between a 3 or 4 rating. The service and location are the strong points of this hotel. The decor is past its prime, but the rooms were very clean. I would recommed the Eden, but with those caveats.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lausanne, Switzerland
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 29, 2014

Stayed there 2 nights for business in May. Everything was perfect , did not have any time to enjoy facilities though.
Excellent breakfast, free WiFi for multiple devices, and spacious room with balcony and lake view.

Room Tip: If you want to enjoy the balcony and the lake view ask for a room in the building across the road
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Riyadh, Saudi Arabia
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 4, 2014

Me and my wife just checked out yesterday for a 3 night stay. What can I say what a wonderful hotel truly 5 stars
The room wow excellent we stayed in a deluxe lake view room.
The hotel and service is truly amazing reminds me of the Ritz chain classic well furnished room.

I would like to recommend it for honeymooners and couples retreat.
Very big thank you to Saul from concierge.

Stayed May 2014, traveled with friends
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Switzerland
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 22, 2014

We stayed here just after Christmas. We booked a room with a side view of the lake. Our room was located in the second building across the street from the lake. We had a spectacular view of the lake and snow capped mountains from our room and balcony. We were on the 6th floor. The rooms are pretty and comfortable. There is a spa and swimming pool which we did not use.
The bar is nice. Very good and attentive service. Breakfast, which was included in the hotel room rate, was a nicely presented buffet with something for everyone. The restaurant is just on the lake so you have a lovely view from here, too. The hotel is within walking distance to the city centre - about ten minutes. You can walk along the lake and thus can avoid walking just next to the dense traffic on the roads. All in all a very pleasant stay.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Grand Hotel Eden

Address: Riva Paradiso 1, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Lugano
#10 Romantic Hotel in Lugano
#11 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Eden 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more   less 
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Also Known As:
Grand Hotel Lugano

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