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“Lovely hotel right on Lake Lugano” 4 of 5 stars
Review of Grand Hotel Eden

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Grand Hotel Eden
5.0 of 5 Hotel   |   Riva Paradiso 1, Lugano 6900, Switzerland   |  
Hotel amenities
Ranked #16 of 41 Hotels in Lugano
Manalapan, New Jersey
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
“Lovely hotel right on Lake Lugano”
4 of 5 stars Reviewed November 7, 2012

We stayed here as part of a group and were treated as if we were royalty. The staff couldn't have been more friendly and helpful. The location is terrific- directly on the lake and yet quiet as it is a 15-20 minute walk to "downtown" Lugano. You feel as if you are in a residential area, because you are!
The rooms are good sized and most have a terrace that faces the lake. The furniture is a bit baroque for Switzerland, but interesting to look at.
One odd thing is that you must walk a bit to the dining room as it is on the other side of the street! You don't have to cross the street outside as there is a walkway, but it is up and down stairs. The food at breakfast was plentiful and the view out the windows is stunning.
All in all, it is a great place to stay when in Lugano.

Room Tip: Ask for one facing the lake
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, November 9, 2012
Dear Guest,

Thank you for taking the time to post your positive and kind remarks about your recent stay at the Grand Hotel Eden. I am delighted to read that you loved the location of the Hotel which is quite unique in the region and also that you enjoyed in particular the service and friendliness of our personnel, who is constantly committed to providing the best experience for our guests.

We look forward to your return to stay with us in the future.

Yours sincerely,
Massimiliano Trombetta
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Brussels, Belgium
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 30, 2012

Well located near the lake promenade with a stunning view from the breakfast room and your own room if you are lucky. Apart from that, there is nothing special about this hotel with the old-fashioned décor.

Stayed February 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, October 31, 2012
Dear Guest,

Thank you for your recent stay at the Grand Hotel Eden. We are happy to read that you enjoyed the view from the breakfast room and your room but are sorry that the décor is not in-line with your expectations.

Regards,

Massimiliano Trombetta
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 29, 2012

We stayed here as part of a tour from the U.S. - room looks out on the lake and fountain. Very neat and clean with a little balcony - wi-fi more successful here - staff helpful if there was a problem. Breakfast was fine with good choices.

Room Tip: A higher floor gives a better view
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, October 30, 2012
Dear "Ann M",
Thank you for your kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you enjoyed the nice view from your room and also that you could take advantage of our free Wi-Fi connection.

Should you come back to Lugano, it would be my pleasure to welcome you again at the Grand Hotel Eden.

Yours sincerely,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 7, 2012 via mobile

This place is great! Has the best and the closest view of the lake. The staff is very friendly and helpful. Breakfast was rich and fresh. I will surely do it again. Oh and te rooms are perfect an all the vanity are from etro. How great?????

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, October 10, 2012
Dear “Khalilyh”,
Thank you for sharing your nice and positive comments with other travelers of the TripAdvisor community.

I am delighted to read that you enjoyed your room, the Breakfast buffet, the friendliness of our personnel and also our Etro vanity set.

Together with my team, I hope to have another opportunity to welcome you back again at the Grand Hotel Eden in a near future.

Yours sincerely,
Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
geneva
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 27, 2012

This hotel is located right on the lake and offers an amazing view.
The rooms are clean. Furniture looks old but the location is so great that you forget about these small negative dots.
The restaurant is nice, staff is very friendly and nice . Food is expensive as it is not even a 1 star Michelin or anything. I wasnt fully satisfied with it.
The breakfast was nice and we had a full range of pasties, cheese, jam, and so on.Once again the staff was really nice.
The spa is pretty nice, there is a indoor swimming pool and a jacuzzi. Both were really nice.
Nice hotel for relaxinga few days

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, September 28, 2012
Dear “sam151179”,

Thank you for your recent stay at the Grand Hotel Eden and for sharing your positive experience with the tripadvisor community.

I am very pleased to read that you experienced the friendliness of our personnel and also that you enjoyed our buffet breakfast. Indeed we have done a lot in the past moths to increase our breakfast selection of food and also the buffet presentation and therefore I am happy to get your positive comments.

I am going to take seriously in consideration your remarks regarding our restaurant prices and I will analyze this with our Chef and Maître D’s.

I look much forward to welcoming you back soon to our hotel and remain,

With my best regards,

Massimiliano Trombetta
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, RI
1 review
5 of 5 stars Reviewed September 21, 2012

I am presently staying here and absolutely love it. I do not know how anyone can complain about this hotel. Everything is superb. I am staying with a group from the United States and the staff here have gone out of their way to accommodate us. The food is absolutely fabulous as is the service. It is extremely clean and in a great location with a spectacular view. I highly recommend Grand Hotel Eden.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, September 24, 2012
Dear “cwilli4518”,
I am very pleased to read your positive comments, especially the one concerning the positive attitude and friendliness our staff.

I thank you for your recommendation and I look forward to welcome you back again in one of your future stay here in Lugano.

Best regards,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
88 reviews 88 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed August 21, 2012

An truly fascinating location, definitely the best in Lugano. Outstanding reception staff, particularly Sonia. Very helpful waiters at Breakfast. The Buffet breakfast is very passe and could definitely do with some imagination. Charging 10 Euro for a freshly cooked egg, in a Buffet is surely not acceptable.

The view in the hotels right on the lake is awesome. The rooms and the bathrooms in the main building are larger and redone. The entire hotel is a little tired and could definitely do with some face-lift.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, September 3, 2012
Dear “BSK111”,

Thank you for sharing your review about the Grand Hotel Eden with other travellers. I am glad you could experience the friendliness of our staff and enjoy the beautiful views from your room.

Myself and my team are looking forward to welcoming you back again in one of your future visits to Lugano.

Yours sincerely,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Eden

Address: Riva Paradiso 1, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Lugano
#8 Luxury Hotel in Lugano
#9 Romantic Hotel in Lugano
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Eden 5*
Official Description (provided by the hotel):
The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more   less 
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Also Known As:
Grand Hotel Lugano

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