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“Heaven on earth for friendly family service.” 5 of 5 stars
Review of Grand Hotel Eden

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Grand Hotel Eden
5.0 of 5 Hotel   |   Riva Paradiso 1, Lugano 6900, Switzerland   |  
Hotel amenities
Ranked #17 of 40 Hotels in Lugano
zurich
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Heaven on earth for friendly family service.”
5 of 5 stars Reviewed June 15, 2012 via mobile

We stayed in the Grand Hotel Eden for 4 nights with our 8 monrh old daughter and honestly expected to be shunned for bring a.baby to the hotel. On our arrival they had a shuttle bus for us (need to request it) and check-in was fast. All the staff were very happy to see our daughter, no aggression about her at all. They were actually happy to see her everyday. The service to the rooms was excellent, nothing nicer than brakfast on the balcony with a view ofthe lake at no extra cost. The restaurant had a wonderful service with delicious and perfectly cooked food. All in all, it was a great experience and we will be returning to the hotel next time we are in Lugano.

Thr only thing that was a problem was the baby bed they offered...it was a travel bed and had a support in the middle. This meant that our daughter kept rolling into the corners and would cry because she couldn't get out and would only sleep im the main bed which thankfully is big enough for all 3 with rolling space and elbow room for everyone.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, June 18, 2012
Dear “kitty085”,
Thank you for your kind review about your recent stay at the Grand Hotel Eden.
I am delighted to read that you appreciated the warm welcome and kind attention given to your baby daughter. It is furthermore pleasant to read that you enjoyed the nice breakfast served in your room as well as the dining experience at our Restaurant Oasis. I personally thank you for the nice comments and review title!

On the other hand, I am very sorry to notice that the baby bed offered was not comfortable, but since I have read your comments, I have decided to replace any uncomfortable baby cot with new ones. Please accept my sincerest apologies for any inconvenience this may have caused you.

I am likewise anxious to have another opportunity to show you that your useful advice have not been expressed for nothing and therefore I look forward to your next visit in Lugano.

Best regards,

Massimiliano Trombetta
Hotel Manager
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187 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Thomasville, Georgia
Top Contributor
421 reviews 421 reviews
95 hotel reviews
Reviews in 151 cities Reviews in 151 cities
315 helpful votes 315 helpful votes
5 of 5 stars Reviewed June 4, 2012

This property is extremely well situated in Lugano. You can walk along the lake, enjoy the sculptures and be in the main area of town in just a few minutes. The hotel does not have the old world elegance found in some hotels in Europe but you won't mind that as it is very, very nice and the decor is quite attractive. Our suite of rooms was very spacious and airy and I loved the bathroom! The mattresses were very comfortable and the room was very quiet. We had beautiful views of the lake from our room and the sunsets were stunning. We had cocktails in the bar where a very convivial bartender entertained us and made us feel very welcome. Down (and across) the street is a great pizza place....I can't remember the name of it but it's a short walk going the opposite direction from the town. I ate an Indian curry pizza that was beyond delicious. Lugano is so picturesque: this hotel will definitely add to your enjoyment of this gorgeous setting. I'd love to return and spend more time in this hotel. This was a memorable stay!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, June 7, 2012
Dear Smiles4miles,
Thank you for your recent visit and for sharing your impressions about the Grand Hotel Eden and its excellent position along the lake with other travelers.

I am glad you could experience the friendliness of our staff who is constantly committed to providing the best experience for our guests and also enjoy the beautiful views from your lake front suite room.

Myself and my team look forward to welcoming you back again in one of your future visits to Lugano.

Yours sincerely,
Massimiliano Trombetta
Hotel Manager
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Geneva, Switzerland
Top Contributor
117 reviews 117 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed May 31, 2012

We spent 2 nights at the Grand Hotel for our wedding anniversary and we had a great time.

Most positive points:
-The hotel has probably one of the best location (some of the rooms are directly on the lake) and at a walking distance from the city center. The dock on the lake where they have sunbeds during the days and serve dinner at night is very enjoyabe

-The service was great, everybody was smiling and very helpful.

- While the spa is fairly small and it is a bit disapointing that the swimming pool doesn't have a direct access indoor (you see the lake through small windows), the massages are great.

Minus points:
However, there are two minus point: the first one is that the facilities are very old... when you arrive a the hotel for the first time, it doesn't look like a 5 stars at all.. everything is very old and the hotel could use some renovations.

The other minus point is the restaurant. We had diner included as part of our package and we were very disapointed. First of all, when we look at the menu we were not tempted by anything and when we finally ordered our dishes, we were disapointed by the food. It was clearly not worth the price and it was really nothing special...

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, June 4, 2012
Dear Guest,
Thank you for your recent stay at the Grand Hotel Eden and for your comments. We were honored to have you here for your wedding anniversary!

I was delighted to read about your experience at our hotel and especially the positive comments regarding our service personnel.

On the other hand, I am sorry that for diner, nothing on our half board menu selection tempted you and also that the food served didn’t meet your expectations. Please accept my sincerest apologies.

Certainly we will take in consideration your observations which will help us improve our half board selection and next time, if you would give us the opportunity, do not hesitate to ask to our Maître‘ d our full regular menu, in order to have more choice of dishes.

I would like to express my apologies for the inconvenience and I hope to have the opportunity to welcome you back at the Grand Hotel Eden on a future occasion.

Massimiliano Trombetta
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 6, 2012 via mobile

This is a great hotel located in beautiful Paradiso in walking distance of the Lugano city center. Spectacular views on the Lago di Lugano.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, May 7, 2012
Dear "anaef",

Thank you for your sharing your views about your recent stay at our hotel.
I hope to have the opportunity to welcome you back at the Grand Hotel Eden on a future occasion.

Yours sincerely,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Cayman
Top Contributor
283 reviews 283 reviews
43 hotel reviews
Reviews in 85 cities Reviews in 85 cities
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed April 29, 2012

Our car was parked at the other end of the bay and we determined to walk the whole way round to where we saw a huge water fountain spouting out of the lake like the one in Geneva.It was further than we expected and were not going to fail to reach our goal. Lunch was going to be our reward. At the end we came to some steps leading down to a waterside bar where we asked if they were serving lunch there. Little were we to know we had come to the Hotel Eden. The waiter lead us up another set of step which, do excuse me but the poet in me can't resist, I can only describe as 'a stairway to heaven'. Here was a picturesque setting of linen clothed tables set on a shaded deck overlooking the whole bay. We were able to take the one right up front and center. The staff were very traditional, a profession of which Italy must surely be very proud. We quickly realized this was going to be a five star experience. The food was delicious and beautifully presented. We chose the local pikeperch fish dish, quite easily the best fish to date. Most likely just caught from the fish farms on the lake in front of us which we had stoppe to read about. Extensive wine list but for lunch a light Sauvignon blanc was perfect. Jr waiter under close supervision from Sr waiter served us perfect coffee after it was quickly spotted that fresh milk was needed! Thank you Oasis, for a lunch we'll fondly remember.

Room Tip: I cannot speak to sleep quality but couldn't find a way to remove that rating.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, April 30, 2012
Dear guest,
Thank you for your positive review about the Oasis Restaurant.

I am pleased that you could spend some unforgettable moments at our hotel and enjoy the fine cuisine of our restaurant and also the attentiveness of our staff.

As all of our personnel strives to improve our guest satisfaction, our Chef, Maître D’ and all the team is pleased to read your remarks about the lunch.

I look forward to a future opportunity to welcome you back again at the Grand Hotel Eden.

Yours sincerely,
Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2012

Stayed in this hotel for 3 nights. The first thing that impressed me was the courteous staff, extremely accommodating and ready to assist you with anything. Secondly the location and view from the room and the breakfast area is simply breathtaking. Will definitely recommend this hotel in Lugano.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, April 16, 2012
We are honored to read your positive review about the experience at the Grand Hotel Eden.
I am very pleased that the friendliness and courtesy of our staff impressed you and also that you enjoyed the beautiful views from your room and breakfast area.
Together with my team, I look forward to a future opportunity to welcome you back again at the Grand Hotel Eden.
Yours sincerely,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 17, 2012

We booked at very short notice to stay at this hotel, and upon arrival were upgraded to a deluxe suite, a luxurious room overlooking the lake with a large balcony. The view is fantastic day and night. All of the staff were helpful and friendly, despite the hotel winding down as it was the last day before their winter break. Breakfast was fine with a good variety of food to choose from the buffet, but nothing exceptional, which you might otherwise expect. We were very happy to have real orange juice though! And we were glad to be there early so we had a good choice of tables. We also used the swimming pool and jacuzzi in the morning, but could not use the sauna as it had not been switched on. In any case the pool is a good length for some light exercise, but don't expect to be able to do a full workout there!
As another guest already mentioned, I missed a WiFi connection in the room, this would be a great additional service.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTLugano, Direttore at Grand Hotel Eden, responded to this review, January 25, 2012
Thank you for your recent stay at the Grand Hotel Eden in Lugano and thank you for your positive comments. I am glad to read that you appreciated the helpfulness and friendliness of our staff and that you enjoyed the lake view and large balcony of our deluxe suites. I hope you will visit us again sometime in the future.
Yours sincerely,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Eden

Address: Riva Paradiso 1, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Lugano
#9 Romantic Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Eden 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more   less 
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Also Known As:
Grand Hotel Lugano

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