From Lugano main station take the number 2 bus and get off at Castagnola Posta. The journey is about 15 minutes. Backtrack 50m down the street and the hotel is in front of your face. Anyone could do it, special needs no exception, though if you have lots of heavy suitcases, best take a taxi.
Upon seeing the hotel, you will perhaps be surprised that it does not look like the photos put up on the opening page for the hotel on Trip Advisor. These photos are actually of the surroundings. I have posted appropriate pictures so you don’t get lost or become disappointed.
The welcome scored highly, so was the politeness of the staff throughout our 1 night stay. Value was also superb at CHF 135 for the double-room with breakfast.
We had room 203. As we went up the beautiful red-carpeted stairwell we realised there wasn’t a lift, so the wheelchair bound would be making all the wrong noises.
Room 203 is spacious, clean and has an obstructed view of the lake and an unobstructed view of the lane and street. The bathroom is equipped with a bath/shower and a powerful toilet with a cistern hidden behind a false wall. TRT (Total Refill Time) on this was a cool 58secs, so those on a gastronomic holiday would marvel at its functionality. Unique for me in this bathroom was a supplementary Inspector-Gadget designed mirror with X2 magnification, so it is a godsend for intricate make-up work or nasal hair extraction, or both because Lugano boasts an exemplarily gay-scene.
On the whole, there was a lot to like about the room. However, if you open the window at night when the restaurant-cum-bar on the street-corner is putting on entertainment, the noise can be a nightmare. While we were there it hosted a karaoke evening and a band that may have been called Pubic Phat. But the rabble does eventually stop. Then you notice the heat. Air-con is a ceiling fan, so it’s rather limited in its purpose. I sweated so much that in the morning I could have passed the bed-sheet off for the Turin Shroud, but this in itself is certainly not a complaint.
The buffet breakfast was accompanied by great coffee and wads of orange-juice concentrate. Food included freshly pre-baked croissants, industry-standard jams, shaven cheese squares, hard-boiled hens’ eggs, natural yoghurt with muesli and ham-square flutes so tightly and beautifully rolled that they’d fit in the nostril cavity of anyone aged 5 and up. I loved it.
To sum up, if you haven’t got a mobility handicap, I’d recommend this place for its hospitality and cleanliness. I’d go back and pay the same price again. Well done Locanda Castagnola!