We had an amazingly excellent stay at this hotel. Our (very affordable) room, with a view of Lago di Lugano, was wonderfully clean and modern with a gigantic soft bed and excellent shower. The staff was exceptionally helpful and lovely (and spoke perfect English, German, Swiss German, and Italian.) It also featured the absolutely best included breakfast spread we say in all of Switzerland. In fact, we were even treated to hand-pulled, excellent espresso drinks as part of the complimentary breakfast! And OMG the location!!! It's not in Paradiso where all of the high-rise hotels and loud roads are, but rather it is a sleepy little corner of Lugano situated right on the Olive Trail to Gandria, and also right below an excellent hike or lift to the top of Mont Bre. It was a dream stay, and likely the best place we stayed out of the ten plaaces we visited over nearly three weeks.