What a mistake! We booked into this hotel for 2 nights last summer and ended up checking out after only 1 night - it was that bad!
We had wanted to stay in Locarno, but had not managed to get in anywhere (it was in the midst of the summer), so were relieved to discover that Casa Sant Agnese still had availability...(later realised why!)
The hotel's location was fairly good, quite central and on a slight hill (with a good view). So it looked quite impressive from the outside. However...
After checking in, we were escorted by a nun to our room and explained all the house rules along the way (there were many!! The hotel locked its doors by 10pm so all guests had to be in by this time). The room itself could have been worse, but there was no A/C and for the money we had paid I felt it was def sub standard.
We made our way down to reception and passed a few other guests along the way, all of whom looked either ill or frail - one woman told us she was recovering from cancer....it def felt more like a hospital ward than a hotel !!!
Breakfast was also very basic...perhaps this was part of the hospital regime, but we left hungry. Staff also seemed miserable and quite put out when we asked for extra bread or cheese.
We decided that morning that we just couldn't bear to stay a minute longer...so we decided to pack our bags.
At the reception we were greeted by the Business Manager of the Hotel - we explained that we wanted to check out and that we would pay for the 1 night, but that we wouldn't be staying for the 2nd (it was 9am in the morning, so we were giving them ample time to still sell the room).
The Manager was not at all reasonable and insisted that we paid for the full 2 nights, even though we had only stayed for 1 night and were notifying them in advance of our change of plans. We tried to reason with her (even in German as I spoke the language), but she became quite threatening and nasty. At that point we decided to simply take our cases and walk out (obviously having paid for the 1 night!).
All in all, it was a pretty bad experience. This hotel does not cater for tourists at all!!! - it is more suited to patients who are seriously ill!!! It does not offer guests a relaxing holiday experience at all and the worst aspect of the hotel is the customer service - non-existent!!
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