Though tripadvisor.com has been a wonderful tool for us in travelling, I must say that this is the first time that I disagree with its #1 choice. In fairness, I do not know about any of the other hotels in St. Moritz but we were rather disappointed.
Prior to arrival, I had a few difficulties in email miscommunications, Then, we pre-paid the large sum to be met at the train station but had to wait, and finally call, before we were picked up (by someone who did not understand a word of English - unusual in a resort village). Other than in our room, the hotel was old and dark (looking as though it has long since past it's days of probable elegance) and the personnel were uninterested. We arrived on a Sunday and I think they were less than 10% occupied - which may be why no one seemed to care if we were there or not. (I should mention the worn and tattered life-sized stuffed polar bear in the reception area which seemed a bit more welcoming...!)
On the positive side, we had a room overlooking the lake with a lovely view, the room was clean and bright, and the breakfast was decent. (However, even the breakfast staff was disappointingly unfriendly.)
I don't intend to be unkind. I value the advice of tripadvisor travellers and want to share our experiences with those in the planning stages of their vacation. (My other reviews have been much more complimentary...even of those facilites which were much less expensive.)
I would recommend bypassing this hotel's #1 ranking if you care about service and atmosphere. But, If you just want a clean room - and even one with a very nice view, this hotel is adaquate and acceptable.
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- Also Known As:
- Soldanella St Moritz
- Soldanella Hotel St Moritz