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“Great location and comfortable room.” 5 of 5 stars
Review of Crystal Hotel

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Crystal Hotel
4.5 of 5 Hotel   |   Via Traunter Plazzas 1, St. Moritz 7500, Switzerland   |  
Hotel amenities
Ranked #15 of 33 Hotels in St. Moritz
Austin, Texas
Top Contributor
97 reviews 97 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
47 helpful votes 47 helpful votes
“Great location and comfortable room.”
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here with our two little kids in one room with two baby beds. We had the bigger room with sitting area and we felt very comfortable with the four of us. The staff was always friendly and allowed us to check out a little late. They even put a diaper trash can in our bathroom, so nice! Right in the middle of the town for easy walking to restaurants, shops, ski rental etc. and modern room/hotel.

Stayed December 2014, traveled with family
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130 reviews from our community

Traveler rating
    60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Spanish first
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English first
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good comfortable rooms, but a bit small. Two guys will fit, but it's tight. The bathrooms are great, the location is very good. Right next to the ski lift. They have a mud room for ski storage too! The spa is amazing.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Top Contributor
93 reviews 93 reviews
72 hotel reviews
Reviews in 63 cities Reviews in 63 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed October 25, 2014

A modern hotel with many rooms. Not too far from the railway station - in fact within comfortable walking distance, although the hotel will arrange their own shuttle as necessary. Exceptionally friendly reception staff making for a warm welcome and no difficulties or bother any time with questions. The room, designed for single occupancy, had a wide but very firm bed, but was more than adequate with a strange make up with a very thin pillow - this required a visit to the front desk to arrange extra that were promptly delivered to the room. My room did not offer a complimentary mini bar that has been previously mentioned. I suspect it depends on the rate arranged for a particular room. My room had no outlook whatsoever but pointed into an internal u-shaped courtyard. There was a bright, well fitted bathroom to complement the room. The wifi was strong and worked well. The TV was modern and of a large size with many optional channels to choose from. The breakfast buffet was adequate but very popular with the many groups that were occupying the hotel. One could order egg dishes that were not available on the buffet. All in all a good hotel to stay.

  • Stayed September 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rincon de Guayabitos
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 23, 2014

Was a good walk up from train station but they have a shuttle. Close to some restaurants and shopping. Nice rooms with lots of English TV stations. Free wi-fi in room. Did not eat here so cannot comment on food. View from our room was not good but some rooms have good views. Dave from Vancouver

Stayed September 2014, traveled as a couple
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Moritz7500, Geschäftsführer at Crystal Hotel, responded to this review, September 24, 2014
Thank you very much for your stay at the Crystal Hotel. We are pleased that you enjoyed your stay with us and that you shared your experience with others. Positive feedback always motivates us to give our best every day in order to enable our guests a wonderful and unforgettable stay.

It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service.

We would like to thank you again for having chosen the Crystal Hotel, my team and I are already looking forward to your next stay with us.

Sunny regards from St. Moritz
Marc A. Kilchenmann
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Wigan, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 11, 2014 via mobile

Stayed two nights at the Crystal on a 16 day trip around Switzerland, this was one of our favourite hotels!! The situation of the hotel us excellent, a short walk to the lake and two mins from cable cars. Bus and train stations all within easy walking distance. We had use of a car so went a little further but can easily get around with public transport. We found the reception staff so friendly and helpful, they gave us maps and suggested things to do. A huge plus here was the fact that we received cards to travel on any mode of transport for free!! You received this from reception if you stay two night or more. This card saved us a lot of money as rides up to the mountains cost so much, some in excess of £50 per trip. We also thought the complimentary bar a lovely gesture in a world where prices are at times extravagant!! This actually encouraged us to have our evening meal at the hotel. We didn't find it excessive in cost. We found the food and service in the restaurant to be lovely and well presented. The staff in the restaurant were friendly and had a good sense of humour. We found this hotel breakfast to be really good. A good choice of both hot and cold foods with lots of fruit, breads and cakes. The service was excellent. Our room was also excellent and the beds really comfy. They were quite soft and have maybe been changed since a past review said mattresses were hard!! We had a wonderful nights sleep. We did request more pillows and they were in our room after our evening meal. Absolutely no complaints about this hotel. We liked it so much if we ever returned to St Moritz we would certainly stay here.

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moritz7500, Geschäftsführer at Crystal Hotel, responded to this review, September 19, 2014
Thank you very much for your stay at the Crystal Hotel!

We appreciate your comments. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service.

We are also delighted to see that you rated our hotel very well and that you enjoyed your stay with us. Positive feedback always motivates us to give our best every day in order to enable our guests a wonderful and unforgettable stay.

I would like to thank you again for having chosen the Crystal Hotel, my team and I are already looking forward to your next stay with us.

Marc A. Kilchenmann
Direktor
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Vancouver
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 17, 2014

Our family stayed one night before boarding the Bernina Express for Italy. From the time we pulled up after a long day's drive until leaving the next day, we found all the staff very friendly and accommodating. The room had plenty of space for the 3 of us. The complimentary mini bar was a welcomed surprise! The hotel is located about 3 blocks from the train station and just around the corner from shopping and restaurants.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Moritz7500, Manager at Crystal Hotel, responded to this review, August 21, 2014
We are delighted to see that you rated our hotel very well and that you enjoyed your stay with us. Positive feedback always motivates us to give our best every day in order to enable our guests a wonderful and unforgettable stay.

We would like to thank you for having chosen the Crystal Hotel and we are already looking forward to your next stay with us.

Best regards

Marc A. Kilchenmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 1, 2014

All things are relative, but that is the point of reviews. We stayed in six hotels (almost all four star) in three countries on our recent trip and this one was the only disappointment. The hotel is plenty "nice" but the mattress was rock-hard to the point it interfered with my sleep and I even asked the front desk if they could offer something like an extra comforter to soften the blow. The bed didn't feel any different on the second night. The comforters are too warm for summer. There was only one very thin pillow for each of us. We called to request a second one just before bed the first night because it hadn't even dawned on us to count pillows in a 4-star hotel. The internet service was almost non-existent. We literally had to take turns standing at the furthest corner of the walk-in closet to eek out a single "bar" from the wifi. Breakfast was fine, with variable degrees of service. The first morning we wanted to sit at a table different from the one to which we were directed. We were basically forbidden from doing so; yet, shortly thereafter, another couple occupied the very same alternative table. The downstairs fitness facility was the one standout of the hotel. It includes a significant variety of exercise equipment as well as sauna, steam room, relaxation chamber, and aromatherapy showers.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne U, Manager at Crystal Hotel, responded to this review, July 9, 2014
Dear Sir/ Madam

We appreciate your comment regarding your stay at the Crystal Hotel and would like to answer you as follows:

Our mattresses are in very good conditions and other guests mentioned that they slept very well. An extra comforter or pillow can be ordered from our housekeeper and we do offer a pillow menu on request. Our comforters are selected according to our weather conditions, as even in summer it can be cooler on 1856 meters above sea level.

As our free WiFi is highly requested, we have to improve our connection within the hotel in the near future. The planning is going on as we will finish the work until wintertime. For our Wellfit we are also planning a fully renovation in the near future.

During the last weeks we welcomed smaller groups at the hotel. We regret that you were not able to choose your favourit table for Breakfast.

It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service for all our guests.
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Additional Information about Crystal Hotel

Address: Via Traunter Plazzas 1, St. Moritz 7500, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
#7 Spa Hotel in St. Moritz
#10 Business Hotel in St. Moritz
#10 Luxury Hotel in St. Moritz
#12 Family Hotel in St. Moritz
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Crystal Hotel 4.5*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel built in 1962 & re-opened in December, 1997 after $10 million renovation -1 km from train station & 7 km from airport. ... more   less 
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Also Known As:
Crystal Hotel St Moritz
Crystal St Moritz

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