We booked to stay at the Meierhof in part because the pre-Christmas offer to include free ski-passes, however when we checked-in at the hotel these were not provided, despite being entitled to them. If the hotel staff "forget" to provide such useful information then it takes the edge off what was supposed to be a treat.
For the same price, I have discovered plenty of good alternatives and will be making different plans in the New Year.
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