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“Good Place to stay for a good value” 3 of 5 stars
Review of Residence & Bernerhof Hotels

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Residence & Bernerhof Hotels
2.0 of 5 Hotel   |   Dorfstrasse, Wengen 3823, Switzerland   |  
Hotel amenities
Ranked #20 of 21 hotels in Wengen
Newmarket, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Good Place to stay for a good value”
3 of 5 stars Reviewed May 10, 2013

I travelled around Switzerland with some girlfriend.s THis was the perfect place to stay for a night or two when wandering the village!!!! We were never in it except to sleep, so we can't really offer any opinion except it was comfy beds, clean and a great view of the mountains right out of our window!

The breakfast was so good! And everyone so friendly!

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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68 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
lincoln
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2013 via mobile

Me and my partner stayed at this hotel mid March 2013 and we had a brilliant stay. I read the reviews on trip advisor before we went and we couldn't understand why is has got such negative reviews. We stayed here 3years ago too and its as good now as it was then. The staff were helpful, breakfast was great-egg and soldiers, freshly baked bread, cooked meats, cheese, jams and cereal, there was an extensive choice and at evening meals also. The hotel is about 1 minutes walk to the slopes. The hotel could do with updating but its warm and clean. When we go back to Wengen we know where we will be staying!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 17, 2013 via mobile

After reading all the negative reviews on here, I felt I had to write my own personal thoughts on this hotel.
For a budget hotel I was thoroughly impressed. The hotel is quite old fashioned but so are most in traditional ski areas.
The bedrooms are a good size.with the most amazingly comfortable beds. The bathroom is small but it has everything you need. The shower works really well, with hot water night and day. (Something I haven't had in expensive hotels.) the views from all rooms wether front or back of hotel are breath taking. Also one of the best situated hotels in the village. Main gondola practically opposite and train station two minute walk away. The hotel staff collected our luggage on arrival and departure of the train station.
I've read in some reviews that the staff were rude? I found the staff very polite nice and friendly. Our waiter couldn't do enough for us. (Possibly the way you treat them reflex this.)
For what it costs to stay in this hotel, again I found the food fantastic. The breakfast buffet and 3 course evening meal was more than expectable..There was seven of us in our party and we all thoroughly enjoyed our meals.
I personally feel that this hotel is excellent value for money and that the negative comments have been left by people who want five star service but not prepared to pay it.
We returned yesterday and have already decided we are booking again for next year.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 23, 2013

We stayed as part of an Inghams holiday for one week and were very disappointed by the standard of accommodation. There was never anyone on the front desk, the staff were generally unhelpful and as part of the HB package you could go to the pizzeria next door but only on weekdays and a maximum of 2 or 3 tables of hotel guests were permitted so you had to take turns. The rooms are cramp and the bathroom is very basic with space at a premium. There is no lift and no porter available to help with your bags. If you are on the HB package there are no meals for children. The hotel is in a great location for the ski school and cable car with the railway 2 minutes walk away.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northallerton
Top Contributor
57 reviews 57 reviews
45 hotel reviews
Reviews in 47 cities Reviews in 47 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed February 12, 2013

Went on a Crystal ski package as it provided best deal for HB with single room and easy doorstep access to town and ski lifts. Other large hotels in town are far superior but too expensive (almost double this).
Thought the room amenity wouldn't matter as hardly in it, but it wasn't good - especially the brown decor, tight size and thin walls so you hear everything to the sides. The worst thing though was the general ambience and depressing feel, not helped by being fairly empty in late January and no welcoming bar open late afternoon when you return from ski-ing, no heated boot room, no lifts, basic food and limited choice for dinner.
Some meals were very poor (especially that unheard of fish) but some surprisingly good soups and stews (veal/venison) and salad bar has a good choice of the usual stuff. Drinks as everywhere in town are just too expensive for us Brits - nearly £4 for a small beer. Breakfast was fine, with a nice chioice of cereals, yogurts, fresh fruit, boiled eggs, breads, jams, meats and cheese and decent enough tea/coffee.
The young staff are helpful but not a bundle of fun. However thank goodness it does attract some regular fun lovers trying to holiday on the cheap who made my stay enjoyable nonetheless, especially Dougie and Gail who I'll never forget! (Doe a deer,...!).
If you can afford better certainly go for it, but this is central, clean and bearable if you go open minded not expecting top cuisine and spacious modern rooms.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
109 reviews 109 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed February 10, 2013 via mobile

The price we paid for 2 people was just way to high for this type of establishment. It's more the feel of a back backers the. A hotel. Rooms are clean but you can hear every word your neighbor says next door. The beds are old, the pillow as flat as flat can be. The food in the restaurant is nothing special, the raclete chees had not much flavor. The breakfast buffet was nothing like any other Swiss hotels, after we complained about only one sort of bread they did put out some dark bread as well. Not coming back here, you can do better for the same price.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 29, 2013

Don't bother coming here. Their service is awful. The front desk are incompetent (couldn't find our booking, didn't have the right reservation details despite booking online, were not helpful when we wanted to check out early, etc). The rooms are clean but very dated. All the furnishings need updating. You can find much better places in Wengen.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Residence & Bernerhof Hotels

Address: Dorfstrasse, Wengen 3823, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Restaurant
Hotel Style:
Ranked #20 of 21 hotels in Wengen
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Residence & Bernerhof Hotels 2*
Reservation Options:
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Also Known As:
Bernerhof Hotel Wengen

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