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“Couldn't be much happier” 4 of 5 stars
Review of Hotel Falken Wengen

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Hotel Falken Wengen
3.0 of 5 Hotel   |   Gruebi, Wengen 3823, Switzerland   |  
Hotel amenities
Ranked #14 of 22 Hotels in Wengen
Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Couldn't be much happier”
4 of 5 stars Reviewed July 27, 2009

My father & I stayed for just one night. When booking the room I was given many room & meal options at good rates, and there just seemed to be level of personal engagement missing from most other hotels I have stayed in. Upon arrival, it is fair to say we were a little worried because it is an old hotel that has a lot of old (or "antique" - take your pick) furnishings, so it can seem a little tired. But this impression doesn't last long. Sure, the carpets could do with being replaced etc, but very quickly the charm of the hotel and the family owners win you over. The rooms are tastefully furnished with lots of basic wood and whites, they were very clean (of course) and had great big fluffy towels. The bathrooms were the weak point - very small. Toilet and bath/shower only - no room in there for a sink or mirror, which are in the room itself. But in practice this was no problem. The view to the Jungfrau from our room was stunning, and simply sitting on the balcony was one of the highlights of our weekend. The evening meal was well done, breakfast plentiful with good quality and choice, and the atmosphere in the dining/breakfast room is wonderful. All in all a very nice time and lovely people that provided an honest personal touch. I will be back.

Stayed July 2009, traveled with family
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198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
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English first
Warrington, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 27, 2009

This is the third time we have stayed at the Falken, which should say something in itself. We first stayed here when we were on honeymoon in July 2004. That time and the two occasions we have been back since, (the last time being last week) the only thing that was wrong was that we had to leave!

The location of the Falken really couldn't be better. While dragging cases up the hill from the train station is a little wearying, its not really that far and once you get there it is totally worth it (and we could have called them to come and get us - we didn't, but that's our fault.) The south side faces directly towards the Jungfrau mountain range, with the other mountains of the unbelievably lovely Lauterbrunnen valley completing the spectacular, majestic view. Drawing the curtains in the morning and being greeted by such a sight is an unforgettable experience, and really I can say that about every aspect of this wonderful hotel.

The Falken is a traditional, historic family run hotel - one of the family was the person who first proposed that the Jungfrau region be designated a UNESCO world heritage site, which it now is. Everything about the hotel exudes the great historic Swiss traditions of hospitality, comfort and welcoming. It has lost none of its period charm and personal, family-run feeling, with lovely, characterful paintings and prints on the wall and lots of antique furniture and wood panelling. (Of course it also has the most up to date features that any traveller could wish, such as wireless internet access on the ground floor and a new TV room with a large flat-panel TV.) Also, at reception they prominently display the daily weather forecast, and the TV lounge features a channel dedicated to showing live webcam images from all the high-level mountain attractions, which is really useful when planning activities for the day.

On arrival, the staff have always been wonderfully warm, welcoming and friendly, always absolutely willing to speak English and help in any way they can, and this time was no exception. They offered us free welcome drinks on the terrace and then when we saw the room we were both very happy - it was the largest and best that we've had there (and that's saying something because they've all been lovely) - a superior south facing room (looking towards the mountains) with a genuine double bed - not two singles pushed together as is standard in Europe, and a really great en-suite bathroom with a large bath which even had a seat in it! As one would expect in Switzerland, the bedroom and bathroom were scrupulously clean and fresh. The room was also decorated in a delightful, bright, traditional style with a lovely frieze round the top of the wall decorated with an alpine flower motif. Also, crucially, the room was wonderfully, blessedly quiet. Wengen is car-free (apart from a few electric cars run by the hotels and other small utility vehicles) so there is virtually no traffic noise. With the window open you can hear the distant tinkle of cowbells, which is actually quite peaceful and relaxing, and typical of this alpine region, but with the window shut its just blissfully quiet and tranquil.

One of the main reasons we keep coming back to the Falken is their wonderful half-board option, with meal taken in the lovely dining room which is full of great period detail and always has a great ambience (and is non-smoking throughout - a blessed relief.) It features all you can eat buffet style breakfasts with a large range of food on offer - always at least three different types of bread, salami, ham, 2 different types of Swiss cheese, scrambled egg, at least 4 different types of breakfast cereal, orange and grapefruit juice and choice of tea, coffee or (best of all as far as I'm concerned, genuine Swiss hot chocolate.) The true jewel in the crown as far as food is concerned however are their wonderful four course dinners. The menus generally showcase the very best in Swiss cuisine - the menu on the first night for example was a trio of pates to start, then a vegetable soup followed by Zurich style pork with creamed potato and green beans and then a chocolate Tartuffe desert (the best I have ever had.) The food is always of the highest possible standard and invariably delicious. On Friday they also put on an as much as you can eat Grand Buffet for dinner which features the widest possible selection of delicacies - salads, at least six different types of meat and fish, three types of pasta, potato wedges and then four choices for dessert including crème brulee and tiramisu the way it should be as well as a full cheese board!

In all, it is difficult to overstate just how good this hotel is. Its not the cheapest accommodation you will get in Switzerland, but its by no means the most expensive either and I personally feel it is worth every penny. It makes a perfect base for exploring the fabulously beautiful Lauterbrunnen valley region and Jungfrau range, with great transport links to Murren on the other side of the valley, Grindelwald, the two lakes of Thun and Brienz, Interlaken and beyond. In short, you really can't do better, and we are already planning our next stay.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Doncaster, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 29, 2009

Stayed at the Falken during the Easter Holidays on a ski club holiday. 99 of us descended on the Falken hotel taking over just about the whole hotel. The place was great, the staff coped brilliantly and catered for all our needs. The food was well prepared and there was always plenty to eat. The location in the village of Wengen was ideal, not too far to the railway station or the cable car. The hotel has an an old time elegance about it and has some nice quaint areas in it including the cosy bar and piano room with excellent and talented pianist Al Copley playing most nights. I would recommend the Falken to anyone wanting to stay in Wengen and we will be visiting again. Wengen is a beautiful resort and also feels safe for families as there are no vehicles other than those belonging to the hotels allowed in the resort. Although we were there the last week of the season there was plenty of snow and you could still ski back to the hotel at the end of the day.

  • Stayed April 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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scotland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 12, 2009

Excellent location for train and cable car with ski in and out ability. Loved the hotel - reception, lounge and bar area made us feel as if we were in an Agatha Christie play with its old world charm. Although we arrived late a welcome drink and cold platter was waiting for us. Our bedroom was spotlessly clean with a view to the mountains. Food was excellent with 4 courses every night and a buffet on Friday. All the staff were very friendly and attentive and went out of their way to tell us which ski lifts were open. If we go to Wengen again we would undoubtedly check in here without hesitation.

  • Stayed March 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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England
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed August 27, 2008

We have just returned from touring in Europe. Before our trip I did a lot of research regarding hotels, and was impressed with the reviews that the Falcon received. Therefore I felt confident that we would benefit from the excellent service that most reviewers had written about.

The first problem we encountered was as we were booking in. We were told that the double room we had booked was no longer available as the owner had given it to another couple. They had booked for only one night but then decided to book for ten more. She explained that they had been visiting the Falcon for twenty years so therefore she felt obliged to give them our room. She went on to say that she could give us a choice of a twin room of the same standard or a smaller double without the amazing view of the Jungfrau and North facing. We looked at both rooms but ended up agreeing to have the twin as the smaller double was dark and depressing. Not a good start, but we were optimistic that things would get better.

We stayed for three nights and by the third day were feeling better about things. With scenery this good it would be hard not to be uplifted. On the third day we were told on that evening the hotel had a private party so therefore we would not be able to eat in the hotel restaurant as normal, but were asked to go to a restaurant in Wengen also owned by the same family. This was done by a note left in our pidgeon hole. We were not too happy with the way we were told, but trying to look on the bright side we thought it would give us a chance to experience food at another location. When we returned from our walk that evening the whole hotel had been taken over by the party. We felt as if we were intruding by just being there. We also felt as if we were in the way, that the paying residents were a bit of nuisance. On the plus side our meal that evening was of a much better standard than the food we had eaten in the hotel, so we thought every cloud!! That was until we returned to the hotel and were kept awake until 1.00am by loud music. So much for great service. There was no apology the following morning regarding the music, no apology regarding being evicted from the hotel while they had their party, and the fact that we didnt get our requested room didn't seem to matter.

Despite all the moaning we had a great time in Wengen, Switzerland is the most beautiful country I have ever visited, and I will return for sure, but will NOT be staying at the Falcon.

  • Liked — The View
  • Disliked — The servicer
  • Stayed August 2008, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rochester
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 29, 2008

This hotel was by far the best of our three-week European vacation this year. The staff was wonderful, the rooms were magnificent, and the views / setting was unbeatable. We so loved our stay here that we were sad to leave. My husband spent at least thirty minutes filming the hotel and surroundings before we left so he would never forget the wonderful time we had here. We found the food to be very good. Our room was spacious and our bathroom had a large tub that we were able to soak in. We had a balcony with two large doors to let in the cow bell sounds, and mountain views. We loved the family atmosphere, complete with a beautiful dog, and cat that strolled the grounds. After the nightly dinner buffet, guests gathered to chat. The included breakfast buffet was terrific, as was service. We are already planning on a return visit for many years to come.

  • Stayed June 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Raleigh, North Carolina
Top Contributor
80 reviews 80 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed June 29, 2008

This was our first time to Wengen and had originally planned to stay in Interlaken, but thankfully we didn't. We felt like we had stepped back in time when entering the Falken. The character and atmosphere of the Falken was so relaxing. The warm welcome and beverage from Jenny was a pleasant surprise. Regrettably we were there for only 3 nights but will definitely return. The weather was not cooperative until our last day, but Jenny, Sina and Michael all gave us sightseeing, hiking and dessert recommendations. Our rooms were large and south facing so we had wonderful views even through the clouds. We loved having the windows cracked so we could hear the cow and sheep bells. The breakfast was plentiful with fruit, cereal, assorted breads, cheeses and meat. The location of the Falken is close to the train station, although a hike up a hill. I was very surprised to read a few of the non-favorable comments because we could not find anything negative about the staff, the accommodations or food.

  • Liked — Atmosphere, comfort and views
  • Disliked — Nothing
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Falken Wengen

Address: Gruebi, Wengen 3823, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #14 of 22 Hotels in Wengen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Falken Wengen 3*
Number of rooms: 44
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