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“Our stay in Sunstar” 5 of 5 stars
Review of Sunstar Alpine Hotel Wengen

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Sunstar Alpine Hotel Wengen
4.0 of 5 Hotel   |   Dorfstrasse | 3823 Wengen, Wengen CH-3823, Switzerland   |  
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Ranked #5 of 21 Hotels in Wengen
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Our stay in Sunstar”
5 of 5 stars Reviewed December 31, 2013

We have just returned from our Christmas holiday at the Sunstar in Wengen. What a lovely place to spend Christmas, it was cozy and everybody made us feel very welcome. It started on our arrival when we were picked up from the station by Oliver at 10 pm on a Saturday evening, followed by a superb introduction to the hotel. He also ran a skiing afternoon to show us the ski area and he took part in a Raclet evening in a local hut. He and his wife were very much present throughout the holiday to make sure everything was running smoothly. We could not have asked for more: good food, comfortable rooms and excellent service, we will certainly come again.

Stayed December 2013, traveled with family
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331 reviews from our community

Traveler rating
    255
    61
    10
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 30, 2013

This was my second visit to the Sunstar this year, every time it gets even better. As ever the hotel was clean, friendly and very welcoming. Everybody I met from the Hosts, Mr & Mrs Kienzler, to the cleaners had a warming and friendly smile. Reception welcomed me by name each time I approached them and were extremely helpful. Even though the hotel was very busy Mr Kienzler was able to personally assist me when I had a problem with a local issue.

The organised hotel entertainment was extremely enjoyable, they even arranged for Santa Claus to visit, bringing Mulled Wine and Chestnuts for the adults along with presents for the children and marshmallows that they could toast on the open fire. I also attended an evening adventure to a Forest Hut where Mr Kienzler walked us to the Hut, arranged a Raclette Meal and walked us back to the Hotel by torchlight, which proved to be a stunning evening.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bristol, United Kingdom
2 reviews
5 of 5 stars Reviewed December 29, 2013

We have just enjoyed our second Christmas at the Sunstar Hotel, Wengen. The Manager & his wife, Oliver & Katja, are fantastic hosts and all their staff are friendly & helpful. The breakfast & dinner menus are excellent & this year dinner was 5 courses, superbly presented. The hotel is ideally positioned on the traffic free Main Street near to the railway station & the Mannlichenn cable car. We went with our daughter, our son in law & our grandchildren again & this year two friends joined us. It is like home from home - we feel completely relaxed there & the pool, steam room & sauna are very welcome after a day on the slopes. We are looking forward to returning to the Sunstar again.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 27, 2013

This family friendly hotel never fails to deliver! We are regular visitors to the sunstar. The staff are incredibly friendly - nothing is too much trouble. The manager and his wife, Oliver and Katja, are the most welcoming and hospitable hosts we have encountered at any hotel we have stayed in anywhere in the world! It really is a home from home and we will be booking our Christmas holiday for next year imminently. The village of wengen is stunning, especially with a foot of freshly fallen snow! To be honest, I'd prefer not to write such a rave review, as I'd much prefer to keep this hotel a secret. However, the hotel really is that fabulous, and the staff are that wonderful, that its only fair I do so! Thanks for making our Christmas so special!!

Stayed December 2013, traveled with family
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Dublin, Ireland
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 8, 2013

Stayed in the in the Sunstar for our family holiday, Wengen is a great place and the Sunstar is in the perfect location in the centre of the village, great place to relax and unwind.
The hotel spa and the open fire in front lounge are just what I required after a day on the mountains.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chandigarh
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 4, 2013

Sunstar may not have the greatest view in Wengen,(though there is a good view of the three peaks from the balconies) but the welcome one gets from Oliver more than makes up for it. In this car free cute little town nothing is too far away. The railway station is walking distance from the hotel as is the entire market and the cable car to Mannlichen. The staff go out of their way to make you comfortable. Rooms are not very big but comfortable. The water from the taps is better than bottled water. Would definitely go back.

Room Tip: Higher floors have better view.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 2, 2013

Good Hotel, Good rooms. the beds were good. Staff were helpful, especially Bridgette and Katja. The breakfast was good. However I didn't find the breakfast room staff to be very willing to cater to you. I stayed two nights and on both mornings, I went half an hour before the close of breakfast and I believe that's not too bad. First day, I asked to refill water and the lady didn't like that and she said, we are closing. She ofcourse got the water, but I didn't like the demeanor. The second day, they forgot to bring in the bread basket and I asked and again the demeanor wasn't good. I know, I went in half an hour before close of breakfast but that doesn't mean the breakfast has ended. I am still on time. Besides, most of the visitors to this hotel are on vacation, not on business. They tend to enjoy themselves, wake up late if they want to and could hit the breakfast late. The breakfast room staff should realize that and be patient and cater to the needs.

Other than that, everything else was good. I enjoyed my stay here. The hotel is very close to the railway station. It's like 200 metres from the station. There are no restaurants around that are open a little late though, except a small deli kind of a place. Keep that in mind if you plan to venture around and return late in the evening to the hotel.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sunstar Alpine Hotel Wengen

Address: Dorfstrasse | 3823 Wengen, Wengen CH-3823, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Wengen
#2 Family Hotel in Wengen
#5 Romantic Hotel in Wengen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunstar Alpine Hotel Wengen 4*
Number of rooms: 76
Official Description (provided by the hotel):
The traditional Sunstar Hotel Wengen**** is in a central location in this car-free resort, just opposite the Mannlichen cable-car. The rooms, decorated with light-coloured wood, have beautiful views either of the mountains and down the valley towards the south or of the village and the Mannlichen. Families like the duplex rooms on two floors. Rooms in certain categories have a balcony. The lavish breakfast and all the delicacies on the 4-course dinner menu can be enjoyed in the "La Residence" restaurant. The lounge with its open fire and the bar are inviting places to chat and relax. When you want to unwind, there's an indoor pool with steam bath and sauna. The quiet, car-free resort of Wengen, with its typical wooden houses and lovingly preserved traditional features, is situated on a sunny and sheltered mountain terrace - an idyllic holiday paradise for all the family. ... more   less 
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Also Known As:
Wengen Sunstar Hotel

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