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“Wonderful hotel in wonderful Wengen” 5 of 5 stars
Review of Sunstar Alpine Hotel Wengen

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Sunstar Alpine Hotel Wengen
4.0 of 5 Hotel   |   Dorfstrasse | 3823 Wengen, Wengen CH-3823, Switzerland   |  
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Ranked #5 of 21 Hotels in Wengen
Top Contributor
136 reviews 136 reviews
49 hotel reviews
Reviews in 80 cities Reviews in 80 cities
49 helpful votes 49 helpful votes
“Wonderful hotel in wonderful Wengen”
5 of 5 stars Reviewed August 27, 2012

Very clean and comfortable. I paid extra to have a room with a valley view. I enjoyed relaxing on the balcony with a free cold drink from the fridge after a long walk. The room has a kettle which I I found very useful. I brought extra tea bags from home. I liked the little piece of chocolate left in the room in the evening.

The shower is powerful but it is impossible not to get water on the floor with just a shower curtain. I also felt that I might slip getting in and out.

There is a large swimming pool with warm water and great views of the mountains. l appreciated the bathrobes to use going to and from my room to the pool. Breakfast has a good variety of delicious hot and cold food. Sometimes the selection is reduced if a big tour party has just eaten.

The location is excellent with only a few minutes walk from the train and cable car stations. The Jungfraupass is definitely worth it for walking in the area.

The staff were polite and service excellent. However, during the whole week no-one ever talked to me except to use standard phrases such as "have a good day" or asking if I wanted coffee at breakfast. No-one entered any conversation to ask where I was going that day or where had I been. I went to the welcome drink on Sunday but no member of staff spoke to me.

I would definitely stay here again as apart from the lack of interest in my stay everthing was excellent.

Room Tip: The valley view has lovely views and more hours of sunshine.
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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331 reviews from our community

Traveler rating
    255
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Telford, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 27, 2012 via mobile

Just returned from a great week in Wengen. We had a lovely double room, and my mum was very pleased with her single. Many thanks to 'Segway' Oliver, and to Vasco for great service at the bar and wonderful cocktails! The Sunstar is a super mountain hotel, with a perfect position in this small village. Highly recommended.

Stayed August 2012, traveled with family
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Bucharest, Romania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 23, 2012

We just came back home from a short holiday and we miss Wengen every day!
We enjoyed very much our stay at Sunstar hotel because the stuff, the Manager and his family made us feel "at home". A home with a great view over the mountains, a home with a great location (close to the station, opposite to the cable cabin), a home with beautiful people.
Our stay in Wengen was not planned at all. We saw a sign from the highway and we saw the mountains and we only knew that we wanted to go there, this is why we had no boots, no jackets, no equipment to be able to go up on Jungfrau (during the day there are 7 degrees there). As we arrived in Wengen at 7pm, we had no place to rent any equipment and to take the first train up early in the morning and without the Manager's help,(involving his family and the great receptionist), we wouldn't have visited Jungfraujoch.
They've found a solution for all our problems, they were there to give us advices, they were there to listen to us, they were there to help us, they were there to make our vacation wonderful!
Our room was perfect made of wood, with a perfect balcony and a perfect view! We could use the mini-bar and we could use the pool and the sauna and the solarium and the massage. There was also a tennis court there, you can rent the segway and there are a lot of activities for the hotel clients. For example on our last day they organized a barbeque in the garden and we're so sorry that we had to leave before. We would have enjoyed very much to spend time with the other tourists and with Oliver and Katja Kienzler.
We will return to Wengen and to Sunstar hotel for sure and we recommend Sunstar to all the tourists who respect and love the nature, to all the tourists who appreciate the great view and the friendly stuff!

THANK YOU Oliver and Katja Kienzler, THANK YOU beautiful receptionist! :)

Room Tip: All the rooms are great!
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2012

We stayed in a doublex for a weekend while training for the Jungfrau marathon, perfect for three person. Great experience, good host and very friendly staff. sauna, pool and other facilities were perfect.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paris, France
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 16, 2012 via mobile

The entire family loved our stay here. Oliver and his team make you feel genuinely welcome, and all the staff is really nice, helpful and friendly. The hotel has a fantastic location in the middle of Wengen with beautiful views of the Männlichen, the Jungfrau and the valley. The kids loved the trampoline, the Swiss orchestra on Wednesday night, and the crossbow. I loved the Segway initiation and tour, which is a great way to discover Wengen and surroundings - plus Oliver will tell you lots of fascinating background stories on Wengen. And finally we all loved the food which was superb. The family room was great, with a small but very clean and new bathroom, and lots of space for kids and parents. Highly recommended!

Stayed August 2012, traveled with family
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Wengen, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2012

The sunstar wengen hotel is really 5 star quality. It has a lovely bar, fantastic big warm indoor pool, sauna, kids play room, segways and much more!
I personally enjoyed the segways at the hotel had to offer and u didn't even need a driving licence! All u need to do is way more than 45kg to go on the parkour, I leaned how to learn the Segway almost instantly with the help of the instructor. And then I was wizzing around everywhere. And he always watch me and even warned me of when I was going to fast. After that we enjoyed the luxury pool which even have water fans to massage your back! Afterwards we enjoyed a gourmet five star meal at the hotel.
Overall I would rate the hotel 10/10

Room Tip: There all good rooms!
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorset, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2012

This is about the eighth time we have stayed at this hotel and we cannot speak highly enough of the staff, facilities and location - the only thing we can't predict is the weather. The staff are friendly, knowledgable about the local area and nothing is too much trouble for them. The location is perfect for the train station and cable cars - and the traffic free environment of the village is perfect for a relaxed stay. Walking around the local area is strenuous (it is the Alps, after all) but delighful and all the walks are well marked and accessible even for those of us who are getting older. The food at the hotel is of a really good quality and "non-menu" options are always available. We look forward to returning soon. And while we tend to visit in the summer for the walking etc, we have stayed here in the winter and the holiday was just as good.

Room Tip: Rooms on the back of the hotel are quieter and have a better view
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunstar Alpine Hotel Wengen

Address: Dorfstrasse | 3823 Wengen, Wengen CH-3823, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Wengen
#2 Family Hotel in Wengen
#5 Romantic Hotel in Wengen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunstar Alpine Hotel Wengen 4*
Number of rooms: 76
Official Description (provided by the hotel):
The traditional Sunstar Hotel Wengen**** is in a central location in this car-free resort, just opposite the Mannlichen cable-car. The rooms, decorated with light-coloured wood, have beautiful views either of the mountains and down the valley towards the south or of the village and the Mannlichen. Families like the duplex rooms on two floors. Rooms in certain categories have a balcony. The lavish breakfast and all the delicacies on the 4-course dinner menu can be enjoyed in the "La Residence" restaurant. The lounge with its open fire and the bar are inviting places to chat and relax. When you want to unwind, there's an indoor pool with steam bath and sauna. The quiet, car-free resort of Wengen, with its typical wooden houses and lovingly preserved traditional features, is situated on a sunny and sheltered mountain terrace - an idyllic holiday paradise for all the family. ... more   less 
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Also Known As:
Wengen Sunstar Hotel

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