We stayed here for 2 nights as part of a walking holiday. The hotel is well situated right next to the train station and quite near to cable cars/lifts etc.
It is a large and old hotel, decorated in a very beautiful French style. The building and grounds were beautiful. Our rooms were also lovely and clean too but really, really modern! They were large and beautifully decorated but strange contrast with the halls and hotel common areas.
At the reception area staff were lovely and friendly but slightly clueless (group of teens). They blithely announced they had forgotten to take the bags up so just handed them over to us (they were being transferred between hotels) and we struggled to get them in the antiquated lift.
The dining room was where the real let downs happened. The waitress (appeared to be one main waitress and several drinks waiters/plate removers) was initially very friendly, stating that 'of course' they could deal with my mothers dietary requirements (gluten free, hotel was warned months before at time of booking and at our arrival too). The menu was several courses, but no choices offered (side note: there are actually choices given for main... but no one told us...).
We thought the menu looked good, however when the food arrived my mother had been given completely different food, with no explanation that this would be different (would have been fine if they had taken us through the menu and explained). Staff spoke excellent English so this was not the problem. Instead of (lovely) creamed spinach and prawn soup she got beef bullion (essentially stock cubes) and then no sauce at all with dry pork for main (they offered tomato sauce that was just tomatoes). If a hotel is making food through a chef they should find it easy to create sauce with no flour. Waitress attitude towards our unhappiness about this was also not ideal, though she was not impolite, more seemed 'surprised' that we were unhappy.
Second night was better- my father had a specific talk with waitress before meal to work out what my mother could have. Result was that she had almost the exact same menu, however again the differences were not explained, we were told conflicting information (once that the dessert was fine, once that it wasn't and she'd get something different- she got the same and it was fine) and the waitress challenged my father 'did you even warn the hotel about the diet?!' 1) yes, numerous times and 2) its an allergy not just a diet.
At this second meal there was also confusion as half board guests had food, including the salad course served to them whilst a tour group were eating from a buffet (but same dishes). No one informed us if we were meant to be eating from the buffet or not, and we saw other half board guests accidentally do so. This meal was also randomly served outside. No reason or warning given and some other guests seemed unhappy about this. We were fine, it was a nice night.
At this meal we also saw the manager speak to the (railway) tour group, to each table. He seemed very friendly and funny however he made no effort to speak to any guests not with the tour group. There were only 3 other tables so it would have taken little time to greet the others too.
- Official Description (provided by the hotel):
- Located in the Center of Meiringen, the Hotel is a synergie from swiss historic Hotels and modern Management. Art Nouveau style in the public area, traditional rooms. Swiss Restaurant nearby the Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Parkhotel Du Sauvage Meiringen