We booked through an online travel organization that we had used successfully several times in the past. Upon arriving we were given the key(yes, the large metal key on a great big key ring!) to a "superior double room" We opened the door to a dingy uninviting space that was at the front of the hotel overlooking the garden and the main road. A view of the mountain was obstructed by the trees as it was on the first floor. The toilet was dirty and the windows needed cleaning and the bed! was two single cots pushed together, not even with a double mattress but two kiddie beds just pushed together like a cheap guest house! 5 stars?? hadn't seen any stars to this point ! I went back to reception and requested another room, based on the above, and was told that this was a 'superior' room and they didn't have any more in this category, well, that was a relief! and had I not already paid a fairly high rate for this room I would have moved at that point. I was offered a 'basic' double, with an actual double bed!! on the 4th floor. This room was clean and had a small(very small) balcony looking towards the town with a side/distant view of the mountains. I took this option as I was only there as a stopping point on my way to Lucerne. My request for a second key was met with reluctance overshadowed by incredulity by the rather dumb, but well dressed, male receptionist! I made this request because upon leaving the room with someone in it the only choice was to leave the key with the person in the room or take the key and lock them in!! Anyway , I was told it would be difficult to get another key as they only had one spare!! What a bunch of idiots!! ( This guy was also unbelievably unhelpful when I wanted car parking info. I think he can read & write though!! ) I gave up on the key thing as my wife and I are grown-ups (unlike the hotel management!) and I thought we could probably sort out a scheme to make the one key deal work! I reserved a nice table in the dining room for dinner and went for a walk around town. Upon our return we took up our table and ordered dinner. The lone waiter/Maitre'd was a the only professional we met at this second-rate '5 Star' and he made dinner a mainly enjoyable experience. When we retired to bed we found the room stuffy and poorly ventilated, no AC of course, not in this"5 Star" The window opened so we consoled ourselves with that, until the clock started chiming every 15 minutes through the night! The bed was a double, but I suspect from the original owner way back in the 18th century! This was a rather unpleasant night and the low spot of an otherwise great 2 weeks in Switzerland. We left for Lucerne with vows never to return. I fully intend to relate this sad experience to corporate Lindner(whoever they may be!) and the tour company we booked through in hopes of saving other unwary travelers of a similar fate.
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- Also Known As:
- Lindner Grand Resort Beau Rivage
- Lindner Grand Interlaken