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“NOT 5 Star” 2 of 5 stars
Review of Lindner Grand Hotel Beau Rivage

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Lindner Grand Hotel Beau Rivage
5.0 of 5 Resort   |   Hoheweg 211, Interlaken 3800, Switzerland   |  
Hotel amenities
Ranked #14 of 25 Hotels in Interlaken
Hamilton
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“NOT 5 Star”
2 of 5 stars Reviewed August 25, 2013

We booked through an online travel organization that we had used successfully several times in the past. Upon arriving we were given the key(yes, the large metal key on a great big key ring!) to a "superior double room" We opened the door to a dingy uninviting space that was at the front of the hotel overlooking the garden and the main road. A view of the mountain was obstructed by the trees as it was on the first floor. The toilet was dirty and the windows needed cleaning and the bed! was two single cots pushed together, not even with a double mattress but two kiddie beds just pushed together like a cheap guest house! 5 stars?? hadn't seen any stars to this point ! I went back to reception and requested another room, based on the above, and was told that this was a 'superior' room and they didn't have any more in this category, well, that was a relief! and had I not already paid a fairly high rate for this room I would have moved at that point. I was offered a 'basic' double, with an actual double bed!! on the 4th floor. This room was clean and had a small(very small) balcony looking towards the town with a side/distant view of the mountains. I took this option as I was only there as a stopping point on my way to Lucerne. My request for a second key was met with reluctance overshadowed by incredulity by the rather dumb, but well dressed, male receptionist! I made this request because upon leaving the room with someone in it the only choice was to leave the key with the person in the room or take the key and lock them in!! Anyway , I was told it would be difficult to get another key as they only had one spare!! What a bunch of idiots!! ( This guy was also unbelievably unhelpful when I wanted car parking info. I think he can read & write though!! ) I gave up on the key thing as my wife and I are grown-ups (unlike the hotel management!) and I thought we could probably sort out a scheme to make the one key deal work! I reserved a nice table in the dining room for dinner and went for a walk around town. Upon our return we took up our table and ordered dinner. The lone waiter/Maitre'd was a the only professional we met at this second-rate '5 Star' and he made dinner a mainly enjoyable experience. When we retired to bed we found the room stuffy and poorly ventilated, no AC of course, not in this"5 Star" The window opened so we consoled ourselves with that, until the clock started chiming every 15 minutes through the night! The bed was a double, but I suspect from the original owner way back in the 18th century! This was a rather unpleasant night and the low spot of an otherwise great 2 weeks in Switzerland. We left for Lucerne with vows never to return. I fully intend to relate this sad experience to corporate Lindner(whoever they may be!) and the tour company we booked through in hopes of saving other unwary travelers of a similar fate.

Room Tip: Check out your room assignment before you accept it!! Better yet, stay somewhere else!! However, i...
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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440 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Pretoria, South Africa
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 20, 2013

We absolutely enjoyed our 2 night stay at this hotel.
The hotel is a convenient walk from the station. The rooms were very comfortable. Beautiful bathrooms. Superb view of the snow capped mountains from the bedroom. Lovely outside balcony. Very good breakfast.
The only constraint was the limited WI-FI access.
Excellent hotel

Room Tip: Mountain facing rooms with balconies are superb
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Manager at Lindner Grand Hotel Beau Rivage, responded to this review, December 3, 2013
Dear Madam,

thank you very much for this nice feebdack and beeing our guest.
We hope to welcoming you another time in Interlaken.

Festive regards,

Lindner Grand Hotel Beau Rivage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 19, 2013 via mobile

We booked this hotel as part of a package, on arrival we had been upgraded to a lovely room with a balcony with views across the town and to the mountains beyond. The room came with an excellent coffee machine, and large TV and sofa.
The only real negatives of the stay related to cleanliness, and the fact they didn't seem to clean or service the room (apart from making the bed) during the day, a few examples, we used a bottle of water on day one, this was not replaced during the 7 nights we stayed, the fruit bowl was not replenished and allowed to go mouldy!!! One evening we had some cheese in our room, it took 3 days for the dirty plates to be removed.
All little things, but things you expect a 5 star hotel to be on the ball with.
We only ate in the hotel bar on one night, the pizza's were nice but we did feel the menu was geared towards their Arab guests, who were in the majority at the hotel. The final comment relates to the lack of wifi in the rooms and that it can only be accessed (for free) in the hotel lobby. In summary a nice hotel, but they do need to consentrate on the fine details.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Manager at Lindner Grand Hotel Beau Rivage, responded to this review, December 3, 2013
Dear Sir or Madam,

thank you very much for your stay and the constructive feedback which helps us to improve ourselves and the service in the Hotel.
Regarding the cleanliness in the rooms i will definitely consult with the head housekeeper to avoid things like these in the future due to it is not a standard of Lindner.
We hope to welcoming you again in the Lindner Grand Hotel Beau Rivage.

Yours sincerely,

Lindner Grand Hotel Beau Rivage
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Buttwil, Switzerland
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 19, 2013

We've spent one night at the Hotel because we bought a Voucher on one of the Deal-Platforms. So we had 50% off the normal Price for a Room.
The Desk-Persons were very friendly, the Kitchen was excellent, the Lobby was truly adequate to a Grand Hotel but the Room was horrible - even for the 50%off-Price we paid: the Carpet was blotchy, the Curtains visibly old, there was no Flatscreen but an old conventional TV. Also there were some TV- and Powercables lying on the floor near the Curtains when we entered the Room.
The View out of the Windows was great and the Location quite silent.
Altogether a good Hotel but round CHF 500.- (round CHF 1000.- without the 50%) is NEVER adequate for this massive Lack of Roomcare, especially in a Grand Hotel. After all, we got the Impression of having spent a Night at the Broom Closet of this Hotel.

Room Tip: Always check the Room first before Booking. Otherwise you might be very disappointed.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Manager at Lindner Grand Hotel Beau Rivage, responded to this review, December 3, 2013
Dear Sir or Madam,

first of all I would like to thank you for your stay and for the constructive comment that enables us to improve ourselves and the service.
Regarding the room condition I must apologize not to have met your expectations.
We despitely hope to welcoming you again in the Lindner Grand Hotel Beau Rivage.

Kind regards from Interlaken
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Fresno, California
Top Contributor
139 reviews 139 reviews
22 hotel reviews
Reviews in 52 cities Reviews in 52 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 6, 2013

We enjoyed our two-day stay, even though it rained one day. The rooms are comfortable and spacious, and our balcony was private and large with table, chairs, and flower pots along the stone banister. The hotel is very close to the Banhof, and they have a free shuttle. After a warm train ride, we enjoyed a swim in the indoor pool (next to gym/spa).

The service was gracious and prompt, whether it was request for ice or arranging a tour. The breakfast was generous with good variety (no cook-to-order station). (We did not eat at the restaurant for dinner -- I didn't want to pay 42 CHF for calf's liver.)

Room Tip: Try to get one of the balcony rooms that overlooks the street. (If you don't think you'll l...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Manager at Lindner Grand Hotel Beau Rivage, responded to this review, December 3, 2013
Dear Sir,

thank you very much for beeing our guest and the nice feedback.
We would have pleasure in welcoming you again in the Lindner Grand Hotel Beau Rivage.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Interlaken, Switzerland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 16, 2013

Beautiful location to be in interlaken. Nice hospitality great view from the room, but varies from room to room. Sizes of room are different from each other. I m lucky to get the biggest of them.
The only drawback is that it has wifi service just in lobby and not I. Rooms.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Manager at Lindner Grand Hotel Beau Rivage, responded to this review, December 3, 2013
Dear Sir or Madam,

thank you very much for beeing our guest and the nice feedback.
We hope you had a safe trip home and will visit us again in Interlaken.

Kind regards,

Lindner Grand Hotel Beau Rivage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westfield, New Jersey
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 9, 2013 via mobile

I had an outstanding experience at this hotel. It's charming, quaint, and cozy. I felt like I was in a storybook. This was a classic European experience. The hotel is in a great location in interlaken. We got picked up by the hotel shuttle upon arrival. Everyone was friendly and accommodating. Staff spoke great english.
The breakfast each morning was delicious and I would def stay here again even if not for my honeymoon! I loved the sauna and pool each night after a long day of adventures in Switzerland. Ask for a room facing the mountains. You wake up in a dream.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Manager at Lindner Grand Hotel Beau Rivage, responded to this review, December 3, 2013
Dear Madam,

thank you very much for your stay and the wonderful feedback.
We really hope you had a safe trip home and will visit us soon again in Interlaken.

Festive regards from Switzerland,

Lindner Grand Hotel Beau Rivage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lindner Grand Hotel Beau Rivage

Address: Hoheweg 211, Interlaken 3800, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Interlaken
#7 Luxury Hotel in Interlaken
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lindner Grand Hotel Beau Rivage 5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Lindner Grand Resort Beau Rivage
Lindner Grand Interlaken

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