We booked the Swiss panorama tour and were given this as a five star. The hotel is very close to the station and the exterior and the entrance may make you start believing that it to be a perfect place for a stay. We were taken by a shock when we entered the room. It was the smallest room that I have ever seen in a 5 star. Though the tour operators played smart but I was shocked to see that size in any 5 star. It lookes like a still from a dilapidated Victorian house. our room no was 319
Things that went wrong-
1.) the housekeeping standard is very low. There were hair at several places in the washroom.
2.) they are yet to graduate to a smart card system. You get extremely heavy keys that annoy you all the time. Our door had a problem and it could not be opened unless pulled with a strong force. When we complaint about it, we had to wait for 30 minutes before someone came and told us that not every thing is perfect and we have to deal with it
3.) there was no tea/ coffee machine
4.) once housekeeper dumped our smokes and trash in the dustbin in the washroom and forgot to take it. When we asked for someone to clean again we were told that housekeeping people have gone and their is no one to clean that.
5.) the staff at the reception is most of the time busy. To me they were overburdened and had too much on their plate.
The only good things abt the hotel were breakfast and the pool. though there were no soaps or sanitizers in the toilets of the pool area and had to be asked for.
To me just going by the quality of service this hotel should not be rated more than a 3 star. You should only stay here if you do not care about hygiene, staff friendliness or really have money too waste. Please stay away from it. It's the worst 5 star hotel I have ever stayed in.
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- Also Known As:
- Lindner Grand Resort Beau Rivage
- Lindner Grand Interlaken