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“First stop Interlaken” 4 of 5 stars
Review of Metropole Hotel Interlaken

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Metropole Hotel Interlaken
4.0 of 5 Hotel   |   Hoheweg 37, Interlaken CH-3800, Switzerland   |  
Hotel amenities
Ranked #15 of 31 Hotels in Interlaken
Cheltenham, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
“First stop Interlaken”
4 of 5 stars Reviewed June 21, 2013

We were spending a week in Switzerland. We flew to Zurich and travelled by train to Interlaken.
On arrival at the Metropol, we were warmly and efficiently welcomed and shown to our room which was on the 14th floor with a wonderful view of the Jungfrau and the surrounding town. The room was comfortable but not remarkable. The bathroom was very nice and clean with all the necessary accoutrements, but there was no shelf or counter to put make-up items and I had to use the toilet lid! A bonus was that the para gliders sailed right past our balcony, and we could shout out to them. There is a restaurant with a balcony on the 15th floor which is worth a visit for tea.
we took half-board and the breakfast was excellent, and the evening dinners were very good although the half board menu was somewhat limited.
We have one criticism of this hotel. We were there for three nights and were very happy with the food for two nights. Dinner on the final night was a bit of a disaster. The hotel had a banquet for 150 people and apparently the kitchen could not cope and were unable to serve the dozen or so guests in the dining room efficiently. The service was non existent and we waited for an hour and a half for our main course. Unfortunately when it arrived I was unable to eat it as it was just too late. We arrived in the dining room at 7.50pm and the main course was served at 9.20pm. The other diners suffered the same fate. The Waiter and the Manager were very apologetic and waived the charge for the drinks. However this tainted our stay, and we would not be confident to visit there again. Rather sad.

Room Tip: Definitely a top floor room is worth having.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
metropoleinterlaken, Manager at Metropole Hotel Interlaken, responded to this review, June 26, 2013
Dear Jayell71

Thank you very much for rating us on Tripadvisor!

Thank you as well for the compliments such as warm and friendly staff, clean rooms and excellent half-board and brekfast. I am sorry we couldn't manage to satisfy you on your last evening. Indeed we had a banqueting of 150 guests taking place at this evening and it took us longer than usual to serve your main course. I am so sorry for this incident! As far as I remember we tried to apologise as well by offering you the drinks. Again I am sorry for this evening!

I hope you keep the good memories of your stay with us!

Warm regards

Marco von Euw
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277 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Isle of Man, United Kingdom
1 review
4 of 5 stars Reviewed June 12, 2013

Previously we have always stayed at the Beau Rivage but were very impressed with the Metropole. The food was of a high standard and always freshly prepared. The views are excellent, the rooms well equipped and comfortable and the staff well trained and pleasant. A nice touch was the hotel manager coming round each evening to enquire from guests if they had any problems. Will definitely stay there next time we're in Interlaken.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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metropoleinterlaken, Manager at Metropole Hotel Interlaken, responded to this review, June 14, 2013
Dear John G

Thank you very much for your feedback on Tripadvisor!

Your comment is very motivating not only for me but as well as for our team!

We are looking forward to welcoming you during your next stay in Interlaken!

Best regards

Marco von Euw
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Somerset
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 2, 2013

This hotel was really lovely. The room was spacious, spotless and very warm and comfortable. The food was very good the breakfast what you would expect but the evening meals exceeded expectation. The location is perfect, situated between the two stations so everything in the area within easy reach. The town much nicer than I had expected and we had a superb view from our room. The best thing about the hotel though was the brilliant staff especially the waitresses and barmen. They couldn't have been more helpful and friendly. The weather wasn't great but we still had a fabulous holiday and the Top of Europe trip has to be experienced to be believed wonderful!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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metropoleinterlaken, Manager at Metropole Hotel Interlaken, responded to this review, June 4, 2013
Dear Elizabeth Somerset

Thank you very much for your positive feedback - a big motivation for the whole team of the hotel Metropole!

We hope to welcome you during your next stay in Interlaken and wish you all the best!

Warm regards

Marco von Euw
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Azusa, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 10, 2013

The hotel was conveniently located near rail station. We were given room on 14th floor with excellent view of snow covered mountains.The room was spacious, clean and comfortable. Hotel staff for most part was very nice and helpful.Hotel was close to major shopping area and restaurants. We thoroughly enjoyed our stay there and will certainly go back.

Room Tip: Rooms on south side has beautiful view.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2013

Wonderful 4 night stay. The room was spacious and the balcony an added bonus. Good bathroom and shower. Very clean.
Our breakfast was included in the price of our stay and was wonderful. Lots of choice hot food and lots of choice of fresh fruit, cold meat and cheese etc. even Prosecco if you wanted it!
We ate twice in the top floor restaurant with fantastic views and watched the Para Gliders come down right in front of the hotel. The food was good especially the spinach soup.
Ideally located between the west and east rail stations and easy to travel round the whole region by train or bus (expensive though). All the staff were friendly and helpful would recommend this hotel as it is very good value for money.

Room Tip: The higher the better - make sure you are at the front with a balcony.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon, India
Top Contributor
68 reviews 68 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 27, 2013

A wonderful hotel with excellent facilities except that they don't provide the facility of tea or coffee maker in the room.Most of the rooms of the hotel are facing the snow clad peaks and the balcony attached to the rooms provides an excellent view of the mountains and the green open space in the front. The hotel has got an excellent wide lobby and the arrangements for the breakfast on the first floor are good. However the choices for the vegetarians are limited. The hotel has a restaurant on the 18th floor which provides a beautiful view of the entire Interlaken.
The maintenance of the exterior of the hotel is, however, not good and it does not present an attractive image from outside. Even the balconies are not properly whitewashed.

Room Tip: The view from some of the rooms on the lower floors, below 6th may be blocked by the buildings in fr...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 9, 2013

I've been happy with everything except the bed that was too soft. The restaurant at the 18th floor offers a splendid view (when the weather is clear). The food is good. The breakfast buffet is quite complete.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
metropoleinterlaken, Manager at Metropole Hotel Interlaken, responded to this review, April 15, 2013
Dear Dhyannirav

Thank you very much for posting your experience at Tripadvisor.

Such comments do motivate us beeing even more service orientated than the average hotel. Especially the so called soft facts make the difference! Please let us know abaut your next stay, so we can provide you another matress or even another bed that would suite you better.

Thank you again for writing your feedback!

Best regards

Marco von Euw
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Additional Information about Metropole Hotel Interlaken

Address: Hoheweg 37, Interlaken CH-3800, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#7 Luxury Hotel in Interlaken
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Metropole Hotel Interlaken 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Hotel Metropole is located in the Bernese Oberland, surrounded by beautiful mountain landscape. It is towering majestically above the rooftops of Interlaken. ... more   less 
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Also Known As:
Interlaken Metropole Hotel

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