We stayed in 5 hotels during our recent trip and this was definately the best. Its good not just because the others did not measure up, but because this one has all the elements needed to be a great hotel in a place like Interlaken :
Clean Rooms with Great view : Rooms are of decent size. Bathrooms are neat. Rooms have a small balcony overlooking the river and mountains - Fabulous. Housekeeping is perfect and our lady (Noella) was particulary efficient and left a nice note for us seeking feedback.
Location : Hotel is a 5-6min walk from Interlaken West station. You can easily walk even with luggage. Good choice of food (4 Indian within 5min walking radius, also Chinese, Italian, Swiss) in the vicinity.
Breakfast - Good spread. No crowds like few other hotels. Celina (staff) is very efficient and will serve hot coffee/tea. The ambience is good and the staff keeps the tables from getting too messy.
Service : Last but not the least are the extremely pleasant and helpful front desk duo of Viola and Rosa. Ever smiling they speak good English, helpful with directions, getting around the place, storing luggage etc. Viola is probalby an intern and was visibly nervous while explaining the basic guidelines when we checked in. But by Day 3 she was a cheerful and confident pro ! Big asset for this hotel.
The hotel will give you a travel card valid for local transport (bus, train) which can be very useful for guests without a swiss pass.
The only reason for not giving top rating is lack of aircon, which can be a bit of a bother in summer.