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“Excellent position” 4 of 5 stars
Review of Hotel Interlaken

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Hotel Interlaken
4.0 of 5 Hotel   |   Hoeheweg 74, Interlaken CH-3800, Switzerland   |  
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Ranked #5 of 25 Hotels in Interlaken
SW England
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
“Excellent position”
4 of 5 stars Reviewed October 30, 2013

A short walk from the railway station and similar to the rest of the shops. Great hotel with a warm welcome. Helpful staff although they did have problems with the wifi. Breakfast was comprehensive and good quality

Room Tip: Plenty to do in the area. The tourist card from the hotel gave us free train and bus travel in the...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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307 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 25, 2013

Stayed for 3d2n at room 406. Room was really nice with a balcony facing the main road.
First, when I realized the Wi-fi was totally down, I asked for help only to be informed by the front office staff who affirmed the modem will be down for the next 48 hours & they can't relocate me as all rooms were fully booked. My 2-night stay were affected then, and took lift to 2nd floor business room to gain access to my emails etc.
Second, when I requested for shower gel that was unavailable the housekeeping staff who came seemed unconvinced that my room was not given any during the room clean, even walked into the bathroom to confirm that. No apologies except saying "I will bring for you" Housekeeping staff could be tired and overworked :)
Thankfully the breakfast served were nice and F&B staff were really nice.

Stayed October 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelInterlaken, Leiter Gästebetreuung at Hotel Interlaken, responded to this review, October 28, 2013
Dear guest
Thank you for taking the time to write a review on Hotel Interlaken. We are glad to see that you enjoyed the room and your stay in general.

Since we installed free Wi-fi back in the summer we have experienced a lot of problems with the system. This is due to technical issues which makes the wi-fi connection very unstable. Unfortunately there is not a lot we can do about it and we are now waiting for a new and better system to be installed later this year. However, as you pointed out, we offer a free internet corner on the second floor and furthermore there is always free wi-fi available in the lobby by the seminar rooms.

Shower gel is provided in all bath rooms where dispensers are installed on the wall in the shower. I am sorry if you interpreted the behaviour of our house keeping staff as unfriendly or even rude when you asked for a refill. The language barrier might more likely be the reason for the lack of communication. I shall pass your remarks on to our house keeping supervisor in order for her to look into the matter. It is of course essential to us that our guests are treated with respect and kindness in all areas of the hotel.

Thank you again for your kind review.

Best regards
Karin Snitgaard
Hotel Interlaken
k.snitgaard@hotelinterlaken.ch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2013

An excellent, customer friendly, extremely clean hotel.
It is well positioned, close to the railway station, and the town.
The hotel food was very good.
The staff went that extra mile to ensure that our stay was extremely enjoyable

Room Tip: There is a very good view of the mountains
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
Top Contributor
134 reviews 134 reviews
40 hotel reviews
Reviews in 57 cities Reviews in 57 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 10, 2013

This hotel is just what you would expect in stylish and picturesque Interlaken; great atmosphere, friendly and helpful staff. It is in an ideal location not far from anywhere including the town centre and railway station; all in walking distance (and what scenic walks they are…).

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 7, 2013

I stayed for two nights in a single room in this hotel, accompanied by my dog for a meeting. The room was nice, very clean, free wi-fi and coffee/tea making facilities (electric kettle, cups etc.). The double bed was very comfy, big, simply great, I slept very well. Bathroom is basic but sufficiently stacked and the shower did work - so, no complaints. Parking is easy, free parking is available.
The breakfast and the evening meals were taken in the Rokoko-Saal, a very beautiful room, high ceiling - great atmosphere. In the evening we had a gala there with dance, the dancefloor being installed on the carpet (and maintained, when it started to slip, -very well, we danced a LOT).
The food was so-and-so. First evening a catastrophe, nearly non-edible an somehow without any ambition. Breakfast however was very good with everything you could ask for.
Second evening meal and a lunch with the ambassador was ok, not very good, but over all no disappointment.
Staff was very nice throughout. Everybody and all the time. Helpful, personal, engaged, - really just as you would want it.
So: It's a nice hotel, situated very very well. Breakfast is very good, other - perhaps opt for a restaurant in town. I'd recommend it, because staff was so nice and obliging.

Room Tip: I'm not sensitive to church bells, as I'm used to that... so I think all rooms are situated...
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballwin, Missouri
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2013 via mobile

This is an old building but is nicely decorated and maintained. The staff, all of them, were wonderful. They were courteous, professional and extended themselves to help me through a non-hotel related problem. I would definitely go back.

Stayed September 2013, traveled with family
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nagpur
Top Contributor
80 reviews 80 reviews
58 hotel reviews
Reviews in 32 cities Reviews in 32 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 3, 2013

In this picturesque town where you stroll around in horse carriages and eat chocolate fondues, this hotel is a legend on its own. Perhaps # 2 by standards but worth your money. A stroll away from the OST train station, staffed by friendly people, the rooms are spacious, clean and sleep worthy. Ours had a bunk bed made out of pine which my kids thoroughly enjoyed. Next door is the sleepy town hall where the bell chimes every hour. We only tasted the morning breakfast which was wanting for lack of more options and variety. The place is value for money and worth a second stint. Recommended.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Interlaken

Address: Hoeheweg 74, Interlaken CH-3800, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #5 of 25 Hotels in Interlaken
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Interlaken 4*
Number of rooms: 61
Official Description (provided by the hotel):
Please note that the Restaurant Taverne and the Kloster Lounge & Bar will be closed from January 19th until Feruar 27th 2014.Dating back to the 14th century, Hotel Interlaken offers a unique mix of old and new, and has been carefully renovated over the past few years. "Pure Swissness" combined with modern facilities makes this hotel to a one-of-a-kind experience. Here the focus is on genuine hospitality, a family-friendly atmosphere and Swiss cosiness. The Beutler family and team are looking forward to welcoming you. ... more   less 
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