I love TripAdvisor but there are times when you're slightly open-mouthed to see that a particular hotel isn't just number 1 in a particular town without any argument. This is the clearest example ever. The Victoria Jungfrau is simply terrific - and as long as you can afford it, there shouldn't be any debate about where to stay.

The rooms are big, beautifully designed and quite trendy for a traditional Swiss resort. Housekeeping is the best I've known it anywhere: speedy, intuitive and above all sparkingly efficient. Bathrooms are shining white with great showers, tubs and nice toiletries. Rooms are very well sound-proofed.

Other key attractions: great spa with a wonderful pool - as long as you're there outside the time it's busy with kids. Excellent buffet breakfast - and good food standards overall, especially in the Italian restaurant. Helpful concierges and friendly staff, who gladly let you use an internet booth for free to print out airport boarding passes: it's really impossible to find much fault.

So two criticisms to offer balance: (1) no air-conditioning, and it can get quite hot even in a mountain region; and (2) related to this - the road outside the hotel can be a bit noisy, especially at weekends when people gather on the field opposite. So in a worst case you get a bit of distraction if you have the windows open at night.

But the hotel overall is a treat.

Victoria Jungfrau is a royal place with all the facilities a luxury hotel could provide. The hotel rooms are well appointed. The structure and Interiors of the hotel are awesome. The location is close to Interlaken railway station. The hotel is expensive and is good too....

stayed here 5 times over teh last 11 years. recently had our daughter's wedding stayed for a week with guests from UK and Canada. It was quite sublime! Superb staff, gorgeous rooms, fabulous food, remarable Spa. The wedding was only a small party 37 people but everyone was stunned by the ravishing grandeur of the hotel ,combined with its wonderfully warm hospitality. It is quite an expensive hotel to stay at but it is worth every last penny. having said that one of teh restaurants, teh pasteca has great food and is very, very reasonably priced. the previous Director and his wife establishe dteh hotel as truly great.. the new director has if anything taken it even higher. the surounding areas of Grindlewald, wegen murren are a skiers dream and aruably even more gorgeous in teh summer.

My partner and I spent 2 nights over the Easter Weekend in this lovely hotel and had a wonderful time. The hotel staff provided the best service we've ever seen in any hotel - very welcoming, attentive, friendly and always relaxed. From the first until the last second of our stay we were always given the feeling that we were special guests and that no matter what we wanted, they would do everything in their power to make us happy.

We were given a very nice and spacious room with a small balcony and amazing view towards the Jungfrau. The furniture looked quite new, as well as the beautiful parquet flooring. The bathroom was clean and functional, though very dated and definitively needed renovation!

The relaxation area offered tennis courts, a spacious and modern fitness center, large indoor pool and a small outdoor saltwater pool with jacuzzi. There was a turkish steam bath in the common swimming pool area, and there was a small sauna area, but separated for men/women which we found a shame and therefore did not use. We did not book any of the private spa treatments, but I think I would do so next time as it looked very nice and professional.

The concierge desk, again super service: we originally planned to go up to Jungfrau Joch, but since the weather was a bit unstable, the concierge recommended we should go up to the Schilthorn (James Bond filming location) instead which is what we did and were very happy with that choice, as there was a big cloud at Jungfrau Joch all day long whilst we enjoyed sun and breathtaking views on the Schilthorn.

Food: let me start with breakfast - big buffet with good choice of local products, such as local cheese, ham etc. and everything else you expect on a 5 star breakfast buffet. Perfect according to my taste.
On Sunday afternoon we decided to go for the afternoon tea and it turned out to be pastry heaven. Delicious homemade treats from sweet to hearty and anything in between.
First night we dined at the Jungfrau Brasserie which is situated in a beautiful big hall from the Belle Epoque era. Food was ok, but nothing special. The big disappointment was that they had obviously run out of a special stew dish, but did not tell us so when I ordered it. As a consequence we waited for for over one hour between starters and main course, as they had to prepare it from scratch - when we finally got it the stew was not as tender and tasty as you expect it as it just did not have enough time to cook. The service should have informed us that this dish is out and should have recommended an alternative - this was the only time during our stay when the service failed, but it failed big time!
Second night we had the Easter menu at the gourmet restaurant 'La Terrasse'. It comprised of a starter buffet and a dessert buffet (both were very respecable) and a served main course in between. The main course was a disappointment - uninspired and dull.
Both nights we went to the hotel bar after dinner and had a great time, there was an excellent jazz trio playing and it was a super atmosphere. Apparently they only do the live music at special occasions, e.g. Easter weekend, so I could imagine that this hotel bar is not always such an attractive place to have a digestif.

All in all, we had a fantastic time at the Victoria Jungfrau, and we will certainly be going there again. However, the culinary experience at their restaurants was way below our expectations and we could not understand why they did not put more passion and energy into this area, as they were delivering perfection in all other areas.