I visited this hotel in October and had a wonderful time. I found the staff to be over-the-top helpful, especially a very sweet concierge named Herr Wyss, who helped us with a million little things during our stay. The spa was amazing - and using the saunas and pools is free of charge for guests. Don't miss the outdoor heated salt water pool! I can't say enough good things about this place. It is the real deal, huge spacious place, with very attentive staff. The setting is stunning. I ended up traveling on all over the country after my stay here but wished I had stayed right there at the Jungfrau the whole time.

We were planning to stay at the Victoria but the hotel was fully booked for the dates we requested.
We decided to have dinner at La Pastateca one of the restaurant attached to the hotel. It was a great dissapointment. Pastas and fish were blend and tasteless. We avoided the wine sold by the 10cl at astronomical price. Overall bill was too expensive for the quality received.
Staff apologized when we complained about the quality of the food even though the problem emanates from the kitchen and not from the service on the floor. Avoid this restaurant for the time being and until management provides serious improvements to the formula.

Stayed here while traveling through the Alps. Tour company booked the hotel. We were pleased with all its choices. Weather was great and we got to see Jungfraujoch in sunshine. Food was abundant and good at the hotel. Loved the yellow awnings over the windows that go up and down at a touch of a button!

We've been to Interlaken several times, staying in different places each time. This was the best experience by far - although the fabulous weather all week may have biased us.

We got a very warm welcome at the registration desk, special "passport" for our younger child, and smiles from people in the breakfast room every morning who got to know our faces.

This old hotel did not seem old on the inside - it was in very good shape. Our rooms (a pair connected by a door) were large, luxurious, and the bathrooms were very modern. We had robes of different size thoughtfully provided for each member of the family. Fruit and chocolate each day. There were not a lot of children (more on the weekend), but those that were around were well-behaved and ours certainly felt welcome. During this very warm week, we were initially surprised to learn there was no air conditioning, but we found opening the windows worked fine and was refreshing. The air was great and there were no bugs. We never felt the room was too hot. The pool with outdoor saltwater jacuzzis was fabulous. The main pool would occasionally get a little crowded with lap swimmers, but the congestion would generally resolve within 10 minutes and was surprisingly empty most of the time.

We found the service to be outstanding overall. On the day we left, the doorman handed us each a bottle of cold water and gave as a very warm sendoff. We had a great time and would have no hesitation in returning, even at the admittedly pricey rates and unfavorable current exchange rate.