We were two families with kids ranging from 3 to 11, who stayed at the hotel in the month of April 2013. To summarise the experience at the hotel, I would say above all expectations and trust me we do have high expectations. Our arrival, checkin, stay, concierge help, checkout, every single thing was immaculate. Such experiences are what I like to call an experience of sheer luxury. A part of your vacation where all you have to worry about is enjoying!! We were upgraded rooms as we booked through Amex - Fine Resorts and Dinning, but I am sure each and every room will be as exotic as our Deluxe Junior Suite was. The view from the balcony is breathtaking, the pool and spa are super. Unfortunately our stay was limited to 2 nights, and could not get a spa slot, but hope to return to this hotel and get more out of it.
A huge appreciation for the staff as I do believe a property can be as good as the people running it, starting from the manager to the room service. Thank you for making our stay pleasurable!