We stayed for a week in March this year in a delux twin room with a view of the Eiger. The view was exceptional and we had a lovely balcony on which to sit and enjoy it. The room was spacious with excellent television reception and everything else one needed. The food was, generally, good and the service friendly. Why then do I have some slight reservations? Well, by my standards this was a very expensive hotel and 4 star. I therefore expect things to be spot on. When we arrived there was no one at the reception desk. We waited and waited. The driver who had brought us from the station went around the back to try to find someone. No luck. Then a lady arrived, very pleasant and apologised saying that two parties had arrived at the same time. But hang on, this is a 4 star hotel. Surely they should always be someone on reception. I rang the reception the next morning and no one answered. Again, this is not good enough. When we went in to dinner the first night, we were placed at a table far away from the views in rather a dark area of the restaurant. We were told that this would be our table for the whole week (not just for dinner - we had booked half board) but also for breakfast. I made a mental note to speak to someone about this and did so the next day. We were then moved to a delightful spot with a view and light. But surely for guests staying for a whole week, I should not have had to have done this? And so it went on. Little niggles, but niggles all the same. A bathroom tap which never worked properly, a shower which was difficult to control, food which varied in quality. Maybe I am being picky, but at these prices I expected the best. Nevertheless, the views make up for a great deal and the service was friendly if not always very effective. I would return (when I win the lottery) but with somewhat lower expectations.
You need a room facing the mountains on the south side to make it worthwhile staying here.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Belvedere guest.
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thank you very much for telling me, that you would return. This means, that you enjoyed your stay and that you had a great time. Regarding the rates, please take in account that due to the European financial crisis, the Swiss Franc is so much in demand, and therefore got about 40% stronger. That means that we got 40% more expensive and that without changing our rates. You are absolutely right, that it happens, that there is nobody at the reception for a few minutes and I agree with you, that there should be somebody all the time. That would however mean, that we would have to give up the service to bring the guests to the room. If two parties are arriving together and two recepionists on the way up to the room with the guests, then, there is nobody left at the desk and if two receptionists are on the phone at the same time, then nobody would answer a third call coming in at the same time. Switzerland has the highest salary costs in the world and we have to pay the same salaries to everbody. We cannot, like in most countries of the world, pay less to foreigners. A receptionist is costing us per month of work CHF 6'000.- (over £ 4'000.-). This is 2x to 3x more than what is paid in other European countries. The salary costs in a Swiss resort hotel are about 45-50% of the total turnover. In Austria for example it is about 30%, in Asia below 20%. We also pay about twice as much for meat and all other kind of food, compared to Germany for example. To not make the story longer I can only tell you, that an even higher quality of service would lead to higher room costs, and with the acutal overvalued Swiss Franc, we do not consider it to be a good moment to raise the prizes. Our rates, since 10 years are about the same, and at that time, nobody complained, as the Pound Sterling was 2.50 to the Swiss Franc and not 1.40, like now. Our costs however, have gone up, the salaries for example, almost doubled.
In our restaurant, everybody prefers to get a window table. The tables in the middle of the restaurant are not dark, but of course not as bright and attractive as the tables at the window. Our regular guests, many are coming the 10th, 15th or 20th time to the Belvedere, are getting those window tables, as a kind of loyalty bonus. All guests can however enjoy a wonderful view the entire day from their room, from our lounges and terraces and of course outside in our wonderful nature.
Wishing you all the best and thanking you for having given me the possibility to explain certain things, which most people are not aware of, I remain
with best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.