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“NoStar SunStar and NOT FOR SINGLES” 1 of 5 stars
Review of Sunstar Hotel Grindelwald

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Sunstar Hotel Grindelwald
4.0 of 5 Hotel   |   Dorfstrasse 168, Grindelwald 3818, Switzerland   |  
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Hotel amenities
Ranked #17 of 40 Hotels in Grindelwald
London UK
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
234 helpful votes 234 helpful votes
“NoStar SunStar and NOT FOR SINGLES”
1 of 5 stars Reviewed August 2, 2007

The dismal Sunstar wins two awards from me - one for the smallest single room and bed I have encountered since I was aged 7 and the other for the humourless reception staff who determinedly resist all attempts to satisfy customer requirements other than to take their money.

This is a strange hotel. It is pretentious - dinner menus are elaborately written and presentation is showy, but the food isn't particularly nice or hot, the building is terribly shabby, and the management erratic.

It's outdated and oddly run - it's almost impossible to secure an online reservation, and most bookings are reserved for low-budget Japanese and English coach tours - so you may be manipulated into paying an unnecessarily high price for your room by having to enquire by telephone and not being able to make fair comparisons.

The buildings are downright depressing in all but the sunniest weather, and apart from a functional pool in the basement, facilities are poor - evening entertainment is the naffest keyboard playing, imagine lounge entertainment circa 1975 and you'll get a good idea

Sunstar also has the distinction of single rooms so small a normally sized adult can stand and touch both walls ... the bathroom is 1.2m wide, and the whole room the same width plus that of a door. It's claustrophobic, and institutional, and the bathrooms are just plain nasty with frameless shower tray, flapping curtain, instant flooding and cracked tiles.

There are many better hotels in Grindelwald, itself not the loveliest of resorts, but your money would be much better spent at the Regina if you can afford it, or even the cheerful Derby down by the station.

Grindelwald itself is a place for getting out of, not for lounging about - so stay in a smarter residence and don't waste your leisure time in the concrete carpark architecture of the Sunstar.

  • Liked — Nothing
  • Disliked — Claustrophobic closet-sized single rooms
  • Stayed July 2007, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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Wales
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 21, 2007

My husband and I stayed at the Sunstar in July, fabulous views but the new block rooms are very dated. We stayed in room 317. the original rooms I believe are better. The stafff are very freindly and the food is lovely. To sum this Hotel up the service,food and views are 4-5 star but the rooms were 2 star , however they were, clean and the beds were comfortable the toilet seat was plastic and fittings were poor quality. A real shame as it could be amazing if they upgraded the rooms. Helen & Chris Wales

  • Liked — Views
  • Disliked — quality of the rooms
  • Stayed July 2007
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester,NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 19, 2007

I wholeheartedly agree with USMA1986's review of the Sunstar. I read his review prior to leaving and we decided to take his advice. I found his review to be very helpful and deadnuts on. The Sunstar is about a mile walk from the train station, slightly uphill, but it's one of the nicest and most gorgeous villages you will ever see. You won't walk to your hotel, you will meander through the village and go through the shops like we did. If I can recommend 1 thing....do yourself a favor and check your bags (ski's and all!) directly through to the hotel ....we did and we could have kissed our travel agent when we finally got to Grindelwald after 15 hours of planes, trains and automobiles to get there.(costs about $20/bag , and we groaned at first, but I can't express how worthwhile it is to walk into your hotel room and see your bags sitting there waiting for you, and the last time your saw them was when you checked into Swiss Air at JFK!!) and do the same thing in reverse. Check them at the front desk the night before you leave and you won't see them again till you arrive at JFK.
But back to the Sunstar....I wouldn't call this a 5 star hotel, but I would stay here again in a heartbeat. The rooms are bright, clean with a scandinavian feel, bedding is pristine white sheets w/ white down comforters (no blankets or top sheet, used at all in Switzerland) they use down comforters w/ clean white duvet cover only. The beds, although small were very comfortable (my best friend and I shared a room and although we were expecting 2 queen beds, we received a room w/ 2 twins, but that certainly was not a deal breaker for us....you push the beds together if you want to make a queen bed or pull apart about 12" for 2 twins, so we laughed and played the Waltons for a week..."Good night MaryEllen, Good night John Boy! Bathroom was bright, and very clean. Our room faced Eiger mountain and it was spectacular. We opened the curtain to our balcony and the jaws will hit the floor. Unbelievable....Your room comes with a complimentary minibar fridge in each room that gets refilled for free (yes I said free) each day with 2 beers, 2 types of water, 2 types of soda, chocolates....all complimentary, very nice touch and so worthwhile to come back to at the end of the day. They only refill what you take out. We stock piled our beer each day and had a little balcony party the last evening we were there!!
The staff in the hotel couldn't have been nicer or more helpful. Whatever we wanted to do they looked up train tickets for us, made reservations for us, got us transportation when we needed it, told us where to find the great local bars & nightlife and where to go to see some great local bands playing. After 6 days with them, they felt like family...when we came in after a long day of skiing they would greet us with a smile and want to know everything we did....we found everyone behind that desk to be very, very nice people.
They have an absolutely wonderful breakfast buffet every morning.in the dining room. Not your typical American bacon, eggs & pancakes fare (they do have scrambled eggs, but very runny)....this is European food. So alot of deli meats, cheeses (but what fabulous cheeses! Brie, Swiss, Gouda, you name it and it was all wonderful). Breakfast bratwursts, cereals (You won't be finding Lucky Charms and Raisin Bran)...sorry. All you'll see is Muesli, Granola and Oatmeal. Fresh fruit and a vast variety of homebaked breads (the pretzel bread was to DIE for!! Make a breakfast sandwich of pretzel bread, with a huge slice of brie cheese and jam just like the locals do...and you'll find heaven! )Two of those every morning kept me skiing till the afternoon!
They have a locked ski room for your boots (boot heaters too! nice touch!) & ski's on the first floor., close to the street. Grindelwald First gondola was right across the street, so very nice to drop ski's and head right to the little bar. across the steet for the apres ski crowd. In retrospect, I probably would not haul my ski's and boots over again. A few in our party did rental boots and ski's for the week and they were of excellent quality and the skiers who used them loved them. So my boot & ski bag are staying home next time. ...very convenient also to pick up buses to the other mountains also. We scheduled massages as well with the spa....and it was wonderful. One person in our group did not like his, but he tends to like to a very firm massage, so we take him with a grain of salt. Everyone else loved theirs....
We actually are all planning on heading back here for Christmas that's how much we loved this place. So if you want to have a blast with us, your all more than welcome to come too!!
Have fun!!

  • Liked — Convenient to transportation to all ski areas.
  • Disliked — Twin beds so close together. Was expecting Queen size beds, so to sleep on a twin was a challenge again!
  • Stayed April 2007, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gower, Wales
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed June 14, 2007

We stayed in Grindelwald for 3 nights to celebrate my 50th birthday. What a fantastic location, directly opposite the Eiger, a wonderful view.
The room, no 327, was a corner room at the end of the corridor so we had a view from the front and side of our balcony.
Bedroom was nice, comfortable and a decent size, the bathroom could do with a make over, it is now getting to look a bit dated.
The staff were wonderful, very helpful, friendly and nothing was too much trouble for them.
The night of my birthday, they decorated our table in the restaurant with fresh rose petals and extra candles, all helping to make the event a bit more special.
The food was very good, we went half board and I'm glad we did.
On my birthday, we went up the Jungfrau Express Train to the very top, do not miss this, well worth the expense. Dress up warm though!
We also caught the train down to Interlaken, a pleasant journey which was a change from driving the car.
In Interlaken, we then went on a boat cruise around the Lake. Lovely scenery.
All in all, a wonderful 3 days. Wished we could have stayed longer. Grindelwald is so pretty, wonderful scenery and clean fresh air and if you like walking, well this is the place for you.

  • Liked — The location was superb, wonderful views and friendly staff.
  • Disliked — Absolutely Nothing!
  • Stayed April 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 3, 2007

We stayed at the Sunstar Hotel for 2 nights during late March. The room was large and the bed was comfortable. The decor of the room and bathroom was very dated, but it was clean, comfortable and in decent condition. Our room had a nice-sized balcony as well.

The hotel is situated directly across the street from the gondola to First -- ideal for skiers and hikers. It is a 10-15 minute walk from the train station or a short bus ride.

The breakfast buffet is good quality and offers a decent variety.

Given its age, the Sunstar might not be anything to write home about, but it is certainly comfortable enough for a few nights. If you can find a newer, better-rated hotel for the same price, you might be happier there. If all you really want a comfortable bed and decent breakfast, the Sunstar won't let you down.

  • Stayed May 2007, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 25, 2007

Cons:

- Awfully rude staff; not responsive and arrogant.
- Rooms are run down, furniture shabby and worn (date from the early 80's and were never replaced). Hallways look like in an old Stalinistic office building. Bathroom also from the early 80's, cracked tiles. Filthy.
- Wellness spa also from early 80's. Guess what to expect...
- Hotel offers shuttle service to train station. Asked the hotel to send the bus at a specific hour. Never came... no apology from staff. So I had to walk quite a bit with my skis.


Pros:
- Good breakfast.
- location

Conclusion: VERY BAD. Don't waste your money. There are places in Grindelwald where you can get much more value for your dollars/euros/pounds/francs.

Me: 30's single, Swiss, with extensive travel experience both for leisure and business.

  • Stayed March 2007, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Top Contributor
143 reviews 143 reviews
84 hotel reviews
Reviews in 74 cities Reviews in 74 cities
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed February 12, 2007

A middle class hotel with average large rooms (room 254), with an attached balcony and a sufficient bathroom with a tub. The lounge is large with a lit open fire and live entertainment every evening. The service and roomservice is friendly and fast. Breakfast and dinner is ok, but nothing special. The winelist offers a wide selection and is reasonable priced. They offer a glass of champagne for 10 CHF, which is an offer we did not refuse. Alternativly you can use the a la carte restaurant Adler, which is also in the hotel. The quality is much better and you can deduct the halfboard amount from the bill. They have large wellness facilities (sauna,swimmingpool,workout, massage) for an additional fee. We got the room from an agent which we found at Ebay for unbelievable 69 Euro for 5 nights. Breakfast and dinner for an additional 612 CHF for 5 days and two persons was mandatory. That made our winterholidays the cheapest in a beautiful resorttown we ever had. Theoffer is still obtainable, but they raised the price to 99 Euro. They offer several hotels in Switzerland, all in popular mountain resorttowns. But you have to plan well ahead and you should be flexible which hotel you get. We got the voucher in August last year and this was the only hotel with a vacancy for our chosen travel dates. And of course, you guessed it, there must be a catch to it somewhere and there is. One afternoon we got a phonecall and a friedly voice offered a little chat in the lobby. We accepted and a salesperson offered the membership of Ferienclub Privilege, a timeshare projekt. We said simply no and the chat was over, no bad feelings. Additional costs are 3,20CHF pppd touristtax and you get a touristcard which you can use for the local busservice. We drove each day to a different lacation and walked the hiking trails back to the hotel. We recommend the hotel even if we would not got that special price.

  • Liked — Location and price
  • Stayed February 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunstar Hotel Grindelwald

Address: Dorfstrasse 168, Grindelwald 3818, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Grindelwald
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Grindelwald
#7 Luxury Hotel in Grindelwald
#10 Family Hotel in Grindelwald
#12 Romantic Hotel in Grindelwald
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunstar Hotel Grindelwald 4*
Number of rooms: 217
Official Description (provided by the hotel):
This holiday and spa hotel is in an outstandingly panoramic location, quiet and central but with uninterrupted views of the famous North Face of the Eiger, Wetterhorn and First. Inside, the hotel is decorated with lots of warm wood, and the spacious lobby has an open fire, creating a cosy atmosphere. The large, comfortable bedrooms with their light wooden furniture are perfect places to relax in. Those in certain categories have a balcony. The half-board "Ambiance" restaurant has picture-perfect views of the mountains, tempting you to linger and eat to your heart's content. Gourmet diners are also superbly catered for in the à-la-carte "Adlerstube" restaurant. In the spa centre, you'll find all kinds of ways to unwind: try the large swimming pool, the Finnish sauna, the Roman baths with four climate zones, the hydro-massage showers, the solarium or the rest room. The hotel also offers an attractive range of sports, from a fitness centre to aquagymnastics and aerobics. If you take your holidays in the glacier village of Grindelwald, you'll have the opportunity to enjoy all the many and varied activities that are available in the Jungfrau region. ... more   less 
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Also Known As:
Grindelwald Sunstar Hotel
Sunstar Grindelwald
Grindelwald Hotel Sunstar

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