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“Great staff, lovely stay” 5 of 5 stars
Review of Hotel Bernerhof

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Hotel Bernerhof
3.0 of 5 Small Hotel   |   Dorfstrasse 89, Grindelwald CH-3818, Switzerland   |  
Hotel amenities
Ranked #4 of 21 Grindelwald B&B and Inns
Singapore
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
68 helpful votes 68 helpful votes
“Great staff, lovely stay”
5 of 5 stars Reviewed September 16, 2010

This lovely small hotel is located very near to to the Grindelwald train station. About 1 minute walk. The bus terminal is right infront of the hotel but it is not noisy at all.

We had a room on the top floor facing the north face of Eiger. It was absolutely amazing to wake up every morning to such great views. Breakfast was good and the staff top up the food when the quantities ran low. The hotel also has a cosy lounge where you get free flow of tea (a variety) and coffee. The hotel provides internet access and if you brought a laptop along, wi-fi is available.

The First cable car station is about 8 minutes walk from the hotel and there is a co-op along the way where you can get some groceries.

Accommodation in Grindelwald is not cheap. Therefore, Bernerhof Hotel is a great find. We would like to particularly thank the staff Alias and Amy for their warm and friendly service that makes our stay here so welcoming. We will definitely stay here again if we return to Grindelwald.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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80 reviews from our community

Traveler rating
    20
    48
    7
    3
    1
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28
30
4
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Munich
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 19, 2010

Positive:
located in the center, affortable for Grindelwald price level. Paqrking spaces available at the hotel (not all hotels in grindelwald have that)

Negative:
Unfreindly stuff, very hectic, wanted to charge the kid extra after the booking, room small and old fashioned. Overall not very comfortable, bed was breaking down during the night.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olney, United Kingdom
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 16, 2010

My husband and I took a trip to Switzerland with my mum and dad last week and on our 3rd day we arrived in Grindelwald and to this hotel.
We got great service from the moment we checked in. Room was spacious and comfortable, only complaint was the noise from the roadworks outside-through no fault of the hotel. We all stayed on the 5th floor, my parents in a beautiful room with a balcony with a LCD TV and us in another room with a smaller TV but a nice and comfortable room. Rooms were clean and tidy and cleaned everyday. There is a reasonably priced (for Swiss standards) minibar in the rooms.
We had free internet access. Reception prints off a receipt with a username and password and it expires every 6 hours but they were more than happy to top it up daily. We asked for three at a time and there was no moaning.
Breakfast was free with our stay and served daily from 7-10. I would advise going in at 7 as all the food goes by the time you get there even at 8. They do however top it up if busy. They serve tea and coffee as many times as you like. Food was delicious and fresh.
You can use the swimming pool down the road for free.

Restaurants are quite expensive so we went to the Co-op down the road and bought breads, cheeses, hams and food for dinner to save money. We bought loads of beer and put it in our mini bar to cool (we'd emptied their drinks out and put our food/drinks in)

I need to mention Amy, one of the hotel staff who was absolutely lovely, my mother got talking to her and she went out of her way to make our stay comfortable. We asked her for plates, knives and forks to eat our dinner with and she gave it to us, along with constantly filling up an ice bucket for us for our drinks. One night my husband was unwell and we asked for painkillers, she gave us some along with some tea that my mum asked for and two cups. Nothing was too much trouble for her and she was brilliant!!! would recommend this hotel to anybody and would definitely stay here again.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
174 reviews 174 reviews
79 hotel reviews
Reviews in 95 cities Reviews in 95 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed March 13, 2010

Very friendly and helpful reception staff. Our room was on the fourth floor with a mountain view. The room was on the small side and ours had the sink in the main bedroom which was a bit weird. As stated, the bed was two singles pushed together, but not uncommon in this part of the world. The view from the balcony was fantastic and it was great to sit outside at the end of the afternoon with a drink looking at the mountain and the activity on the street below.
Breakfast was good with a good choice of mostly cold food. There's no restaurant, but there are plenty in the village including one in the hotels adjacent to the Bernerhof
A minor negatives was that the soundproofing between the rooms wasn't too good and there's no tea/coffee making in the room although you can get get hot drinks in the lounge till 10:00pm. The internet access was free and in our room there was a good signal and speed - ask reception for a free access code.
I can't imagine why other reviewers have rated this hotel so badly. It's not the best hotel in Grindelwald, but it's friendly, cosy, good value and in a great location. We will certainly plan to stay there again.

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tasmania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 1, 2010

This was the most expensive place on our travels and for what we paid, our room was not up to scratch, however travelling at christmas everything is so expensive and this was cheapest we could find. However, we did have a great stay here, breakfast was excellent, views are amazing, it's right at the start of the shops and restaurants and when travelling with backpacks, it's only 2 minutes, if that, from train. The guy at reception was super friendly. I would stay here again, Grindelwald is AMAZING! Computers can be used for free internet in dining room. Very clean.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver
1 review
4 of 5 stars Reviewed February 25, 2010

My partner and I had a great experience with this hotel. We asked for (and got) an 'Eiger view' room, which had a lovely sun-drenched balcony. The room was very clean and bright; my only complaint is that, as with many hotels in Europe it seems, they have the "All-in-One" liquid soap dispenser in the shower; no bar soap or shampoo.
The front desk staff were very friendly and personable, especially one of the desk staff (we unfortunately didn't get his name) who gave us all the information we needed to have an amazing time. He was extremely helpful.
We really liked the free coffee/tea all day, and also made use of the computer/internet in the dining area.
We would definitely stay here again.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Top Contributor
61 reviews 61 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed February 1, 2010

We stayed at the Bernerhof Hotel Grindelwald for 7 nights over Christmas 2009.
The room was tiny. Hardly any room for our bags. We had to put a side table in the cupboard to make room for our baggage.
We were pretty disappointed in the room.
It was also quite noisy. The hallway was floorboards which made it echo a lot when people were talking in the hallway.
The TV in the room was really small.
We found the staff a bit hit and miss. Some days they were really friendly and would answers questions and recommend things, other days they would just ignore you or not be all that helpful.
Plenty to choose from for breakfast.
Great view if you are facing the mountain and if you're not there is a lounge area where you can sit and drink the free coffee or water and enjoy the view.
Next time we would stay somewhere else.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Bernerhof

Address: Dorfstrasse 89, Grindelwald CH-3818, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Grindelwald
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #4 of 21 B&Bs / Inns in Grindelwald
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Bernerhof 3*
Number of rooms: 28
Official Description (provided by the hotel):
Modern Hotel with a cosy bar, directly at the station and sport-center. ... more   less 
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Also Known As:
Bernerhof Hotel Grindelwald

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