We frequently stay at the Steigenberger Hotels and we are usually pleased with the service and the nicely furnished rooms. Well Steigenberger Gstaad-Saanen did not meet our expectations. The rooms are outdated and desperately need to be modernized. The view made up for the room because you have a wide view overlooking the mountains and the valley with its villages. The surroudings are also beautiful and invite for long walks but also offer luxerious shopping in Gstaad.
We had full board. The hotel has no experienced staff apart from 2-3 managers. We strongly believe that all staff is in training and it shows. We usually had to wait a long time before we were served at dinner, things were forgotten (forks, knives) or brought too late (coffee after almost finishing breakfast). After a few days our patience run out and we complained about the service. The manager offered us a free bottle of wine. You would expect that the service improved over time (after complaining a few more times) but it remained the same. In the end it annoyed us and we regretted that we reserved full board.
A shame for the Steigenberger Group because we are used to different services from them.
- Official Description (provided by the hotel):
- From the Steigenberger Alpenhotel and Spa you can enjoy a unique and unobstructed view of the Bernese Alps. The hotel is located just above and at walking distance from the town centre. We offer a varied programme of activities including Yoga, water aerobics, Nordic walking, snowshoeing, tobogganing, and much more. TheSaanenland offers almost unlimited possibilities for sports. Enjoy the fascination of our location and get outdoors. Discover active relaxation, have a holiday for you and your family. Relax in our spa with swimming pool, panoramic Finland sauna, herbal steam bath, splash and special showers, solarium and gym. Discover active relaxation – holidays for you and your family. Be active, unwind and leave your daily stress behind you – in a dream setting. ... more less
- Reservation Options:
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- Also Known As:
- Steigenberger Gstaad-Saanen Hotel Gstaad
- Steigenberger Hotel Gstaad