My husband and I are extremely disappointed with our experience we had today, 10/27/12 with Meier Tours in attempt to visit the fabulous and breathtaking Jungfrau of which we heard so much about.
The day started extremely unorganized. We were all standing around in the cold rain with no direction - our tour guide- who was pleasant but very hard to understand (it was noted on he travel reservation we would have an english speaking guide) was barking orders at us and we didn't really understand what was going on. We finally loaded the bus(no one said anything the group kind of migrated) and my husband and I sat down and people started yelling at us in German. We basically go kicked out of our seats-- Noone told us there were assigned seats! It was really unprofessional. And we didn't realize that the bus had come from elsewhere. There was zero communication. Had we been told we would have had no problem with this. It was a frustrating way to start off a $200 plus per person adventure.
We ventured to the train- and were handed maps - still no explanation as to what was going on. We were being heard like sheep following the tour guide who was at most times no where to be found. This is what i have the biggest problem with-- We were told that the top of Jungfrau is sunny and blue skies since we asked about the rain we had in the Interlaken area were we departed from. We were told over and over again we were going to high up it wasn't a problem. It was a light snow on our way up-- were on vacation and are eager for these new experiences..... Of course we trusted this tour!
Well long story short we got up to the top, sphinx observation,to be exact and it was a complete white out! We couldn't see one foot in front of us. I wanted to cry i have been looking forward to this for months --yes we understand its the alps- the mountains- weather is unpredictable however why would this tour operate and take up 7 hours or our precious vacation time when it was known that it was a snow storm up there?and we were told that it was blue skies. It's completely ridiculous we should have at least been given the option to either back out or get our money back and we weren't. And we were 11333 feet in the mountains and we were helpless once we were up there. It's really upsetting that the company does not inform its patrons of The conditions on top of the mountain. son please be weary! I would say to book this tour day of if you can and do your research. They will lead you into thinking this is going to be an unforgettable experience no matter what the weather!
While having lunch our waitress was so sweet to talk to us she could see we were upset and she said that there has been a storm since yesterday(Friday) and will last until Monday. Now isn't that the tour groups job to inform of the weather conditions. We really feel ripped off!
This is our 6th tour during our stay in Europe- the other 5 have been 5 star and this is negative 5. My husband and I did not have a pleasant experience with Meier Tours - it was unorganized, inefficient and didn't deliver the purpose of this excursion - seeing this majestic Mountain- all we got was windburn, a face full of snow and ice and a headache. It was complete chaos and I would not recommend them to anyone in pursuit to enjoying the beauty Switzerland has to offer.
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