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“Highly recommended, best in Neuchatel” 5 of 5 stars
Review of Beau-Rivage Hotel

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Beau-Rivage Hotel
1, Esplanade du Mont Blanc, Neuchatel 2001, Switzerland   |  
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Hotel amenities
Ranked #2 of 12 Hotels in Neuchatel
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“Highly recommended, best in Neuchatel”
5 of 5 stars Reviewed March 7, 2013

I've been here twice on business and both times loved my stay. It's a gorgeous and sophisticated hotel with exceptional quality and service throughout. It's not cheap, eg the restaurant and drinks, but the quality justifies the prices, and it is Switzerland!

For those that have 5mins spare, Waldens the Chocolatiere in Neuchatel centre is perfect and a 5min walk from the hotel. The chocolates make for a great gift, if you can get then back without nibbling that is!

Well done to all the team at Beau-Rivage, I'll be back

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
    82
    39
    8
    6
    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
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English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 15, 2013

A trip to Neuchâtel gave us the occasion to stay at the Beau-Rivage. We enjoyed every minute of it. The staff was very nice and attentive and the food at the Restaurant was exceptional. The view over the lake and sugarcoated mountains in the back was amazing. The large room was very cozy and comfortable. We will be back!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, Propriétaire at Beau-Rivage Hotel, responded to this review, March 4, 2013
Dear Sir,

Thank you for your very kind review. We are happy that you enjoyed our property and the friendliness of our staff, as well as the quality of restaurant.

We would love to see you again soon at the Beau-Rivage Hotel.

Best regards,

Thomas Maechler
Owner & Maître de Maison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 13, 2013

Exactly what you would hope for staying in Switzerland for top dollar. Highly recommended for business trips or vacations. Location could not be better - perfectly situated on the lake and across the street from the main square. Bus and tram are right beside.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, Propriétaire at Beau-Rivage Hotel, responded to this review, March 4, 2013
Dir Sir,

I would like to thank you for your kind comments regarding our property.

We are delighted that you have enjoyed the comfort of our hotel and its perfect location near the city center and the lack. We look forward to welcoming you to Beau-Rivage Hotel in Neuchatel.

Best regards,

Thomas Maechler
Owner & Maître de Maison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Top Contributor
286 reviews 286 reviews
77 hotel reviews
Reviews in 119 cities Reviews in 119 cities
206 helpful votes 206 helpful votes
3 of 5 stars Reviewed January 26, 2013 via mobile

This is a strange review. The hotel is all class - impeccable service, friendly & efficient staff, and the location on the lake is unsurpassed. The bedrooms are large and spacious, with equally large and spacious bathrooms. The meeting and convention service is top class too. So I have to wonder why they spoil it all with rock hard, springless mattresses and flat pillows on the bed? Why be premium at all levels and then be totally poor on the most important aspect of a hotel i.e. sleep quality. I spent 3 nights there and managed about 7 hours of sleep, constantly waking up with sore hips, a stiff neck and an aching back. Given that the major hotel chains are competing on the comfort of mattresses and sleep quality, this 5-star hotel has dramatically fallen behind.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, Propriétaire at Beau-Rivage Hotel, responded to this review, January 29, 2013
Dear Sir,

Thank you very much for choosing the Beau-Rivage Hotel for your recent stay in Neuchâtel and for having taken the time to share your thoughts with us.

We are glad to read that many of our services and facilities have met or even exceeded your expectations but this does not occult your non satisfaction regarding the sleep quality.

We are sorry to read your disappointment and be assured that your remarks have been duly taken into account. Moreover we encourage our guest to signal any inconvenient they may encounter during their stay, has we aim to react as fast as possible to provide the best comfort as possible.

Looking forward to welcoming you back, please do not hesitate to contact me personally and be sure that no effort will be spared to make this new experience purely enjoyable.

Best regards,

Thomas Maechler
Owner & Maître de Maison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Izmir, Turkey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 16, 2013

I stayed in Beau-Rivage Hotel at Neuchatel beginning of 2013; this was not my first stay at this nice hotel, where the service and staff are excellent. I had a nice rooom with a view to Neuchatel Lake, and a comfortable bed. Free wi-fi internet connections for both my iphone and laptop, and fast internet of Switzerland were very useful for me. I had skype with home without any interruption or disturbance.
I had one of my dinner at Hotel, and it was fantastic. If you ask my experience, I will rate 5 out of 5. I had recommendation of chef, a perfect steak with a wonderful red wine. The price is a bit higher but compared with the service and facilities offered it is not really expensive. It is on the center square of Neuchatel, just near the lake. You can go to shopping by walk, and can enjoy the public transport easily.
I recommend this hotel who will visit Neuchel and looking for a fine hotel.

Room Tip: First floor with a lake view rooms will be very nice. In a clear day, you can see Alps at the other...
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, Propriétaire at Beau-Rivage Hotel, responded to this review, January 20, 2013
Dear Sir,

Thank you for your very kind review. We are happy that you enjoyed our property and the service we provided to you, as well as the quality of restaurant. It is always a pleasure to receive such positive reviews, especially from our guests how have stayed several times at the Beau-Rivage Hotel.

We are already looking forward to welcoming you back to your home in Neuchâtel.

Best regards,

Thomas Maechler
Owner and Maître de Maison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 2, 2012 via mobile

Just sitting right now at the Beau-Rivage in Neuchatel, the only place to eat a nice dessert on a Sunday afternoon. We are directed to a corner of the room instead of the lake side for reasons that we still don't get...We settle for a chocolate cake and a strawberry pie. There is a raspberry on the chocolate cake, smartly positioned so the rotten half is laying, unseen, on the chocolate. DISGUSTING!

  • Stayed December 2012
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, Owner at Beau-Rivage Hotel, responded to this review, December 5, 2012
Dear Sir,

As already explained by our assistant manager on the day of the incident, we are truly sorry that you had not been able to enjoy our dessert as much as expected.

Please be assured that we have taken into account your comments and reviewed with the appropriate persons to avoid any kind of reoccurrence. We hope to have another opportunity to exceed your expectations with a beautiful experience at either our bar or at our restaurant.

We are looking forward to welcoming you back, please do not hesitate to contact me personally.

Thomas Maechler
Owner & Maître de Maison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 24, 2012

My second time here and unlikely to be my last. Very attentive, professional service. The place never seems busy which is great if you’re on business and want somewhere peaceful to stay in the centre of town with all the facilities you’d expect. Lovely setting overlooking the lake. The first time I stayed I had a massive room with a dedicated private lounge area. One of my colleagues had a corner room with balconies on two sides. The second time I stayed I had a smaller room and the window was rather small which wasn’t too nice. Good breakfast. Good piano bar too. I’ll be back without doubt.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas M, Owner at Beau-Rivage Hotel, responded to this review, November 27, 2012
Dear Sir,

Thank you very much for sharing your beautiful comments about your recent stay with us. We do pride ourselves in creating unique experience, and we are glad that you have picked up on this.

We are already looking forward to welcoming you back to the Beau-Rivage Hotel.

Best regards from Neuchatel,

Thomas Maechler
Owner & Maître de Maison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beau-Rivage Hotel

Address: 1, Esplanade du Mont Blanc, Neuchatel 2001, Switzerland
Phone Number:
Location: Switzerland > Canton of Neuchatel > Neuchatel
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Neuchatel
Price Range (Based on Average Rates): $$$$
Number of rooms: 66
Official Description (provided by the hotel):
The luxury five-star Superior Beau-Rivage Hotel in Neuchâtel enjoys a privileged position on the popular Esplanade du Mont-Blanc promenade beside Lake Neuchâtel. The hotel enjoys spectacular views of the lake and the Bernese Oberland Alpine chain and is within a five-minute walk of the historic city centre. In addition to the 66 stylish and spacious rooms and four suites, the hotel offers a restaurant called O'terroirs, a Véranda Bar and two well-tended outdoor terraces with bar, lounge and restaurant. As well as a B-Spa, a cellar and six conference rooms. The hotel is member of Relais & Châteaux and the Swiss Deluxe Hotels. ... more   less 
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