I experienced several ”problems” at this hotel. Problems that shouldn’t exist at a 4 star hotel. I was thinking about writing a long introduction, but how wants to read that? Instead I present you the issues had when staying at the hotel:
1. Room Service
They didn’t refill the minibar… (don’t they want to make money?) It took about 30-45 minutes before a person showed up.
2. Room Service – again
The hotel has this ”nice” one touch on the hotel phone, which should ”solve” all your problems. Well not quite. I needed some food and tried the ”one touch” service, and nothing happened…. So I called the hotel using my mobile phone and ordered food.
3. Room Service – again, again
I tired to order food 09:55 p.m. In the leaflet it says that the kitchen closes at 10:00 p.m. Do you see the problem? Well I didn’t. There are some items on the menu you can’t order when its close to 10:00 p.m. And how close that is, I don’t know. But it was the first time for me. (And last at this hotel, because I’m not coming back. Next time I’ll try a hotel on the top 10 from TripAdvisor [-].
… other wise, I got two parking tickets. Be sure to use the underground garage if you bring a car.
Internet is free and works perfectly. Ops… I almost forgot; don’t arrive to late for breakfast as buffet will be close to empty.
Enjoy your stay.
They promise “100% guest satisfaction” and if your not, you don’t have to pay. I try that tomorrow (I’m writing this review while staying at the hotel.. I ordered pizza 43 minutes ago and it hasn’t arrived yet!!)
- Official Description (provided by the hotel):
- Guests at this Lucerne hotel enjoy the best of both indoors and out, with comfortable accommodation overlooking the banks of Lake Lucerne. At the Radisson Blu Hotel, Lucerne, choose from 189 comfortable rooms and suites with thoughtful amenities, including Free high-speed, wireless Internet. All rooms feature stunning views of either the lake below or the soaring Alps in the distance. Dine on exceptional cuisine at the on-site LUCE Restaurant, and be sure to pay a visit to the LUCE Wine Lounge to sample the expansive list of delicious wines. This Lucerne accommodation also offers a fitness centre and sauna as well as flexible meeting facilities. ... more less
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- Also Known As:
- Radisson Blu Hotel, Lucerne Hotel Lucerne
- Radisson Lucerne
- Lucerne Radisson