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“Hotel Stern Luzern” 2 of 5 stars
Review of Hotel Stern Luzern

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Hotel Stern Luzern
2.0 of 5 Hotel   |   Burgerstrasse 35, Lucerne 6003, Switzerland   |  
Hotel amenities
Ranked #23 of 69 Hotels in Lucerne
Groningen
1 review
1 helpful vote 1 helpful vote
“Hotel Stern Luzern”
2 of 5 stars Reviewed September 8, 2013

Although I made reservations long time in ahead asking for 2 quiet rooms and not on the top floor, we were given the 2 noisiest and hottest rooms. When I complained about this I got the "studied" answer, that you have never quiet rooms in a town. The rooms were very small with a paper thin curtain, so that the street-lites shone in your face during the night. The bathroom was poorly equipped and very small as well. However I payed in advance we moved to another hotel after a sleepless night.

Room Tip: Don't book this hotel, because even when you ask for specific rooms, they won't give them to...
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
    35
    62
    24
    5
    1
See reviews for
33
51
10
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Charlotte, NC
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2013

I stayed at the Stern Luzern for two nights in August 2013. The room was large, modern, and very clean. It is centrally located, less than 10 minute walk from train station and just across the river from the old town pedestrian area.

But by far the best reason to stay here is the food! Even if you don't choose to stay here then Ii highly recommend eating here. I've been traveling for over one month now and the Hotel Stern Luzern was by far the best food I've had so far. Both lunch and dinner were superb. Although expensive, as it seems everything is in Switzerland, I found this hotel to be well worth the cost.

Room Tip: Superb restaurant!
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2013

I love the hotel's location with the price we paid. Breakfast is included with many choices not like in Zurich's hotel only gives you bread and coffee any thing more you have to pay. The people work for the hotel speak English and very friendly.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 27, 2013

There were 3 of us staying at the Hotel Stern Luzern so they booked us in the room at the top of the hotel I think it was more spacious) however there were only 2 beds. This wasn't a big deal because we are all girls/family. There is no air conditioning and the room was incredibly hot and there were a lot of bugs so it was difficult to keep the windows open. There was a standing fan which we used all day and night.

There is an elevator but it only goes to the 4th floor (we were on the 5th) so we had to lug our suitcases up the stairs as there is no one to help with bags.

The bathroom was huge, probably the best part of the room. Two sinks and spacious, although the shower was small (no tub) and difficult to have a shower without getting everything in the bathroom wet.

The location was great. Easy walk from the train station and the old village, lake, shopping, restaurants etc.

Free breakfast is good, there is a lot of choice for your standard free breakfast and it was nice because the food in Luzern is soooooo expensive.

Be aware that there is a tourist tax in Luzern so you will have to pay additional tax when you check in.... it was around $60 for us.

Don't expect great service, there's never anyone really around with the exception of the front desk which is also the bar top of the restaurant. Overall it was a good value for Luzern which is a really expensive city.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 20, 2013

The hotel is surprisingly new, clean & neat. Toilet is a good size but the water flow from the shower head is a little low. (I am on 4th floor). Room is not air-conditioned (which is a norm in Switzerland) but they do provide table fan in the event if its a warm summer. Which is exactly what I needed. Location is opposite Lucerne Old Town. About a good 15 min walk from the Main Train Station. Free Wi-Fi available, however the connectivity is rather unstable, but good enough for me. A small lift good for 1 person 1 luggage only. Overall, its a good stay and will recommend to friends.

Room Tip: Bed & Pillow are soft type.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 18, 2013

Good, location in the city, a little hard to find and lift only good for 1 person, overall very comfortable, no locked place to leave bags after check out until we left the city, although we did leave them in a spot where they said they would keep an eye on them and everything was Ok

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
4 of 5 stars Reviewed August 14, 2013

Very nice staff.
Pretty good sized single room with fan, tv and chair.
Maybe the room furniture was a bit dated, but still functional.
Pretty good breakfast.
Price was quite good for the location and short notice.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Stern Luzern

Address: Burgerstrasse 35, Lucerne 6003, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #23 of 69 Hotels in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Stern Luzern 2*
Number of rooms: 15
Reservation Options:
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Also Known As:
Goldener Stern Hotel

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