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“Perfect start to our vacation” 4 of 5 stars
Review of Waldstaetterhof Swiss Quality Lucerne Hotel

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Waldstaetterhof Swiss Quality Lucerne Hotel
3.0 of 5 Hotel   |   Zentralstrasse 4, Lucerne 6003, Switzerland   |  
Hotel amenities
Ranked #13 of 69 Hotels in Lucerne
Certificate of Excellence 2014
Muscat
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Perfect start to our vacation”
4 of 5 stars Reviewed August 6, 2013

Finding your hotel right in front of your train station after a long journey is a very welcome sight. The hotel was clean and clutter-free, front desk staff was clear and helpful, our junior suite was a mini apartment and the bathroom great. Breakfast was as expected. The only drawback was the lack of air-conditioning and it was in the mid thirties those 2 days. An additional fan and opening the windows helped a lot. Definitely recommended.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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696 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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English first
Atlanta, Georgia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 3, 2013 via mobile

The Waldstaetterhof is a nice hotel with a great location. The service at the desk is below par for such a nice hotel. Employees are sitting behind the desk consistently. It looks as though they are texting friends, maybe thy are not texting but that is how it looks. They do not greet you as you leave for the day or welcome you back when you return. They just sit behind the desk looking down at their phones or computers. Rooms are nice! It looks as though they have been recently updated. The beds are very comfortable and the bathroom is spacious. There is no A/C in the rooms but they probably do not need it often. Breakfast is great! I reduced the rating 2 stars because of customer service.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 3, 2013

This hotel was very clean and the staff (all English speaking) were friendly and very helpful. The room was clean and well furnished but had NO air conditioning. This was a serious problem with outside temperatures of over 30C and the room not much cooler. We did not have Dinner at the hotel but breakfasts were good although contenental. This is generally a good hotel but I would think twice about staying there in hot weather.

Room Tip: Choose a room which does not overlook the supermarket opposite as their deliveries start early.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed August 1, 2013

Stayed in this hotel in july 2013 for for 3 nights. The location of the hotel is perfect with a 2 min distance from station but pathetic rooms where one can not have sound sleep as there is no air conditioning in hot summers and if you open window than street noise never lets you sleep. Very tiny rooms and upon that very small bathrooms where one can not properly even stand to have bath. I dont understand how come swiss tourism has awarded this hotel a 3 upper category. Seems swiss quality jus looks the outlook of the hotel and nothing else or they might be bribed by the hotel for such rating.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Top Contributor
226 reviews 226 reviews
48 hotel reviews
Reviews in 57 cities Reviews in 57 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed July 31, 2013

I had three nights here in July 2013 during a rail tour of Switzerland (private not group)
This hotel is ideal for those arriving by train or lake steamer. It is also close to the bus station for city and out of town bus routes. A short distance from the bridge into the centre. It also has a good in house restaurant.
Wide range of clients
There are a few steps to the lift - porterage available.
Well furnished rooms in a modern stile Attentive staff.
Breakfast is a well stocked buffet with some hot dishes.
During my stay there was an international rowing even on in town and the Australian national teams were staying. The hotel is used by some groups.
If I return to Luzern I will stay here again

Room Tip: Although it is close to the station there is little noise. My junior suite looked onto the road on o...
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cairns, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 30, 2013

We have just had two weeks of being thoroughly spoilt at this hotel. forget the rumour that the swiss are reserved, the staff at this hotel are extremely professional and with a terrific sense of humour we laughed with them every day. the food is bountiful and very adequate the chef Russell is more than happy to resolve individual needs. The rooms in the business section are large and with an immaculate bathroom. although it can get warm, you only have to ask and you will be given a freestanding air-con style fan which coped very well in the warmth of summer. The rooms are double glazed and also have electric shutters to help reduce noise considerably, we noted that all hotels in lucerne, even five star, have to cope with a certain amount of noise due to lucerne being such a number one favourite with tourists.
It is perfectly positioned for all the town sights and shopping with a superb market tuesday and saturday where magnificent alpine produce is for sale at extremely good prices for the quality. If budget is tight then use the co-op or migros supermarkets where hot and cold food is readily and cheaply available. You go on holiday to have fun so get over the tiredness of travel and enjoy the facilities of this great hotel and staff its a vibrant city in superb surroundings. ramona, silvio, awesome noa, doris, daniella, aileen, marion and all the other staff will make you very welcome, so let them.

Room Tip: rooms on the courtyard side are most preferable. if you have a qualm about your room then speak abou...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 30, 2013

I had a wonderful stay in this hotel recently. Great location, food was excellent and the staff couldn't have been more helpful. Unfortunately there is no airconditioning and it was the middle of summer, but 2 fans were delivered to me as soon as I arrived so the temperature was very comfortable in my room. I also had a room facing the road, so it was noisy at times but the ear plugs provided blocked out the noise to the extent that i didn't have problems sleeping

Room Tip: ask for a room facing away from the street
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waldstaetterhof Swiss Quality Lucerne Hotel

Address: Zentralstrasse 4, Lucerne 6003, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#9 Family Hotel in Lucerne
#10 Business Hotel in Lucerne
#14 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Waldstaetterhof Swiss Quality Lucerne Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
Hotel with modern amenities and comforts is set in late-19th century Victorian in the downtown area; staff is multilingual. ... more   less 
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Also Known As:
Waldstaetterhof Swiss Quality Lucerne
Waldstaetterhof Swiss Quality Hotel Lucerne

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