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“Great location” 3 of 5 stars
Review of Hotel des Alpes

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Hotel des Alpes
3.0 of 5 Hotel   |   Furrengasse 3, Lucerne 6004, Switzerland   |  
Hotel amenities
Ranked #18 of 63 hotels in Lucerne
SF Bay Area
Top Contributor
100 reviews 100 reviews
42 hotel reviews
Reviews in 55 cities Reviews in 55 cities
51 helpful votes 51 helpful votes
“Great location”
3 of 5 stars Reviewed August 29, 2013

We booked the lowest category double room, "city view", since we knew we would not be spending much time in our room. The room was small but so are most European rooms. There was a small desk fan which was a lifesaver due to hot days during our stay and we used it to get air into the room from our rooftop patio. The breakfast buffet was standard .. cereals, breads, hard-boiled eggs, yogurt, juices, coffee. You can eat breakfast outside along the river except on market days when stalls occupy that area. We ate dinner on the restaurant balcony one night which looks over the river. This is a must-do but you should reserve a table as soon as you check in since there are only six balcony tables. This was a wonderful meal and the table was sheltered from the rainstorm partway through. Another night we ate at the cafeteria at Manora department store ... good food at very reasonable prices. We love Lucerne and this was our third stay.

Room Tip: Rooms #459 and #460, double - city view category, each have a patio about 7x10 feet with a basic tab...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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449 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Kansas City, Missouri
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed August 23, 2013

We spent three nights here in July. We got a front(river) facing room which is a must to request. We did not have a balcony, although some rooms did and I would ask for that if I was to go back there. The view from the room was spectacular. There was no air conditioning(the did have a small fan which we used at night) so we slept with the windows open. This could be a problem if the weather is really warm. The location is perfect with easy access to everything including the train station. The room was average and the bathroom had been updated. The hallways were a bit dark and drab and could use some updating. The breakfast buffet in the basement was typical. The front desk staff were very pleasant and helpful!
I would definitely stay here again

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GlobRes_12719, Manager at Hotel des Alpes, responded to this review, August 26, 2013
Dear PJKC

Thank you very much for your kind review. We are so happy that you enjoyed your stay!

Your Team of the Hotel Des Alpes
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Rochester, New York
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 14, 2013

We enjoyed four nights this July in Lucerne at this lovely little hotel. We had an upper floor room with a small balcony overlooking the Chapel Bridge and river. Our sons were in a standard room on the same floor, and they were thrilled with the rooftop patio. The rooms were comfortable and clean, and we enjoyed the included breakfast buffet with seating outside by the river. The charming man who waited the tables each morning was a friendly start to our day. We also enjoyed one dinner in the restaurant, which was nice and made more enjoyable by the friendly service by our waitress.
We would definitely return to this hotel. The location is central to everything, and the view over the river is amazing. This was our first trip to Switzerland, and we were charmed by the helpful and friendly people we met in Lucerne. We'll certainly plan to return!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GlobRes_12719, Manager at Hotel des Alpes, responded to this review, August 22, 2013
Dear Joiedevivre

Thank you so so much for your kind review. It was a pleasure having you here.

The Team of the Hotel Des Alpes
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Reading, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 12, 2013

We've been staying at this hotel for more than twenty years but the changes instituted by the new management are a retrograde step. One of the unique features of this hotel was the first floor breakfast room, with adjoining balcony, allowing an alfresco meal with fine views over the lake, Chapel Bridge and mountains. Breakfast is now served on the ground floor, ostensibly to allow more space, but this is fiction. Space is, if anything, more cramped, with the tables closer together, no opportunity to sit outside or enjoy the views, and indifferent service in terms of replenishing the buffet.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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GlobRes_12719, Manager at Hotel des Alpes, responded to this review, August 13, 2013
Dear parkmill

Thank you so much for visiting the Hotel Des Alpes for so many times and thank you very much for your honest review. In fact we had to change the location for the breakfast - the hotel has been fully booked for a while and we do not have enought seats for all our guests in the other breakfast room. Due to the high temperatures we had in the past weeks the new location gave our guests the opportunity of having breakfast outside at the Reuss river. We are sorry that this did not meet your expectation but we are sure to find an edaquate solution for your next stay.

Kind regards

Your Team of the Hotel Des Alpes
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 12, 2013

We enjoyed our stay at the Hotel des Alpes - our room was quiet and large with a good bathroom, overlooking the road and a tinkling fountain! We had dinner on the balcony overlooking the river and the Kapellbruck (couldn't get much closer to it if we tried) and also enjoyed the Saturday flower/food market on the river walk outside the hotel as well. I doubt if anyone could stay more central to the river or the old area of Lucerne!

Room Tip: Rooms away from the river are quieter
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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GlobRes_12719, Manager at Hotel des Alpes, responded to this review, August 13, 2013
Dear FreenMarg

Thank you very much for your kind review. Yes you are absolutely right - the location of the hotel is wonderful.

Kind regards

The Team of the Hotel Des Alpes Lucerne
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Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 7, 2013

All hotels would like to be part of an experience that you would remember. Few hotels can provide it. Fewer still manage it without making an effort. And Hotel Des Alpes most definitely is part of that experience that we are going to remember. The location is excellent, right at the rives, in from of the chapel bridge, and moments away from the best food & shopping Lucerne can provide. The dining of the restaurant is one to be thoroughly enjoyed, kudos to the chefs! The river facing rooms are slightly more expensive than the back ones, but have the added advantage of having small balconies which give you the entire view of the river and lake. All rooms were comfortable, clean and even the bathrooms were quite big. Lovely staff, beautiful Hotel, and exquisite food...making this definitely beyond excellent!

Room Tip: River facing rooms have wonderful view and small balconies
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GlobRes_12719, Manager at Hotel des Alpes, responded to this review, August 8, 2013
Dear Djpri

Your comment made our team very happy. Thank you very much for your nice review.

The team of the Hotel Des Alpes!
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Boulder, Colorado
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 4, 2013

We stayed here for four nights. The view from the river (lake) side was tremendous, and we had requested and received a second floor room which has an outdoor patio with seating (higher floors have small balconies). The room itself was comfortable, adequately large, and the shower was quite nice. I would caution though, that the Brit bar next door is noisy and smoky at times. We had to close our window at times to sleep, and there is no AC. We were fine with a fan and the window open most of the time however, and we were there in hot weather in late July. The average to just ok breakfast dissuaded us from trying the restaurant until our last night, which was a mistake, because we found the hotel restaurant to be excellent.

Room Tip: second floor rooms on the river (there are only three, one of which appears to be a suite and has a...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, August 6, 2013
Dear Boulder

Thank you very much for your lovely review. We are happy that you enjoyed your stay.

Your team of the Hotel Des Alpes Luzern.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel des Alpes

Address: Furrengasse 3, Lucerne 6004, Switzerland
Location: Switzerland > Lucerne
Amenities:
Free Breakfast Restaurant
Hotel Style:
#17 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel des Alpes 3*
Reservation Options:
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Also Known As:
Des Alpes Hotel
Des Alpes Lucerne

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