I booked this hotel for 4 nights from booking.com I specifically requested a room with 2 singles because I was travelling for business with a colleague of the opposite sex. I was given a double room. I went to reception to ask if there was another room available with 2 separate beds, and they informed me that they have no rooms like that and "twin room" simply means that there are 2 twin mattresses even though they are put together in a single frame. Room was extremely tiny and hard to manoeuvre around with 2 people in it.
Also, our room was a street view and has absolutely no airflow even when the windows were opened all the way. We had a tiny fan that did nothing and there was no a/c. The room was so steamy that both myself and my colleague had trouble sleeping. We asked the staff twice to have another fan added to our room…..we never got the fan.
As this was a business trip it was important for us to iron our clothes. The rooms did not have an iron, and when I asked the staff, they said "absolutely not, irons are forbidden!". I had to go to a friends hotel down the street to iron my clothes instead.
Breakfast consisted of carbs, carbs, and more carbs. There was a tray of cheese and meat, however, since the restaurant was open to outside there were usually flies settled on the food trays.
Staff was very cold, always seemed bothered when asked questions and was not willing to help or accommodate.
I think the one benefit of this hotel is the location and clean washrooms. Overall, I'd have to say I was disappointed with this hotel and would probably not stay here again.
- Also Known As:
- Des Alpes Hotel
- Des Alpes Lucerne
- Reservation Options:
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