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“Lucerne Hotel next to Chapel Bridge (Kapellbrucke)” 4 of 5 stars
Review of Hotel des Alpes

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Hotel des Alpes
3.0 of 5 Hotel   |   Furrengasse 3, Lucerne 6004, Switzerland   |  
Hotel amenities
Ranked #16 of 69 Hotels in Lucerne
Certificate of Excellence 2014
Richmond, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Lucerne Hotel next to Chapel Bridge (Kapellbrucke)”
4 of 5 stars Reviewed July 11, 2013

Convenient location, across the bridge from the Bahnhoff (about 3- blocks walk).
Great view from our balcony - could see the Chapel Bridge and the river.
Good breakfast in the hotel restaurant.
Saturday farmer's market was just outside next to the river.
Easy walk to the Bahnhoff for reasonable meals/shopping (at the Co-op), and to the boat pier for the trip to Mt. Pilatus.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, July 15, 2013
Dear AnneKhanRic

Thank you so much for your review.

Your Team of the Hotel Des Alpes
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540 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Melbourne, FL
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 10, 2013

On June 17th, 2013 we treated ourselves to a night in the Hotel de Alpes in Lucerne, Switzerland for our 46th wedding annaversary and it truned out to be a great place. We booked a lovely room with balcony that overlooked Lake Lucerne and the wooden walkway. The room was impeccable, clean, beautiful, great shower & bath & quiet. The hotel is a bit hard to find when driving into Lucerne. You must turn left from a very busy 2 to 3 lane road near the middle of the city just past the busy train station. This is another situation where you need to drive into a pedestrian only area and must go very very slowly as there are both people walking and bicycles in addition to cars & buses. We missed the turn and had to go several blocks to turn around and retry. There is a very narrow alley to traverse to an unmarked pull over near the hotel door. We parked and unloaded our luggage & check in. An elevator easily took us 1 floor up to our room. Parking is in anyone of several Lucerne parking structures within easy walking distance to the hotel. The hotel booked us a nice table on the lake at their restaurant and treated us to a free glass of champaign. They were very friendly and even took our picture to celebrate the event.

Room Tip: Ask for a room with a balcony & view of the lake. Also, the hotel has a unusual key system. Yo...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, July 11, 2013
Dear Danyoung

Thank you so much for your review and congrats to your anniversary! We are pleased to hear that you enjoyed staying with us!

Your Team of the Hotel Des Alpes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, Pennsylvania
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

Our family stayed in two rooms early July at Hotel des Alpes. The location is great - across the river from the train station, and the room looked out over the river and the old wooden covered bridge. There were many river side restaurants (including the hotel's) to choose from.

Recently refurbished, the common areas and two restaurant areas are modern and very nice. Breakfast (as with all Swiss hotels, apparently) was great - meats, cheeses, boiled eggs, cereals, terrific breads, coffee and juice. The room was very nice but not airconditioned, so it was a bit humid in the evening. An electric fan was provided which helped a lot.

The electrics were a bit quirky. There was a rotating switch (4 position) that seemed to turn on and off all the lights and outlets in the room. A pushbutton/rheostat controlled the overhead light to dim the light, but it also dimmed the electrical outlet we chose to plug the fan in. The bathroom light was motion sensor controlled. The outlet and hairdryer in the bathroom was also controlled by a slide switch under the mirror. We thought the hairdryer was broken until the staff identified the switch. I haven't seen this level of complexity in other Swiss hotels so I assume it wasn't required. The result of all of the electrical characteristics detracted from enjoying all the benefits of the hotel - the room, its view, the location, the common areas, the restaurant, the included breakfast, and the value. I would stay there again however.

Room Tip: Ask for a room overlooking the river. Some rooms (lower floors 1 and 2) also have outdoor balconie...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, July 9, 2013
Dear Jon T

Thank you very much for your nice review. We are glad that you enjoyed your stay, but for sure we will check about the electricity.

The Team of the Hotel Des Alpes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2013

Stayed 3 nights in Hotel Des Alpes..great view and location and a very nice staff. The hotel is walking distance from train station and ferry pier which is very convinient for day excursions. all the shoppes and restraunts are nearby. the view from the hotel balcony is probably the best view in lucerne. The chapel and lake with swans is an amazing sight. We came pretty late like 11:30 in night and the staff was helpful in checking in and making sure we had all teh services. The breakfast is not excellent but ok to start ur day. I wud definitely book it again

Room Tip: always take the river side view room
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, July 8, 2013
Dear nkhosla

Thank you very much for your nice review. We are glad, that you enjoyed your stay!

The Team of the hotel Schweizerhof
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 26, 2013

WOW! We booked two rooms for our family of four in this hotel and were delighted that both rooms were situated on the third floor, looking out on the famous bridge and the cafes below. The rooms were spotlessly clean and very efficient.

The only downside of being right above all the action is that we heard it below us until one in the morning! Oh well!! What an experience! The ancient bridge is romantic in the daytime, not to mention in the evening when it is all lit up. The town of Lucerne is full of character and beauty. We preferred to keep our walks in the Old Town, and ate every meal on the water.

In the morning, we did eat at our hotel. The experience was just so so. The wait staff was small, the crowd was big and the service was lousy. The food was ok.

The hotel did agree to let us keep our bags up near the desk before we checked out so that we could sight see just a bit more before we caught the train to Zurich. We found the hotel staff to be very accommodating.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, June 27, 2013
Dear Guests

Thank you very much for your review and your inputs. We appreciate that you took your time to give us your feedback and we will work on the mentioned case.

Your Team of the Hotel Des Alpes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enfield, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 25, 2013

Wonderfully situated, just a short walk across the bridge from the railway station. Next to the river overlooking the chapel bridge.
Initial impression is slightly shabby and this extends to the rooms which are very small. That said, the bathrooms are very good, plenty of surface to put things, powerful showers and proper hairdryers. The rooms, although small, have comfortable twin beds, bedside tables, phone, tea and coffee making, hanging and storage space, safe, and mini bar. There is also a luggage rack and table and chair.
On the balcony, overlooking the river a small table and chairs.
There is no AC but two efficient fans were in situ on arrival.
The food is excellent, fresh fruit and good coffee, meat, cheese and pastries, cereals and yoghurts at breakfast.
Dinner and lunch is first class. Excellent menu, fresh beautifully cooked and served.
Large windows open in the dining room, but use is also made of the riverside and upstairs balcony all of which afford a splendid view in the day and at night.
The staff are exceptional, throughout the hotel and nothing appears too much trouble.
Despite the location over a busy walkway we were not disturbed by noise and would return.

Room Tip: The rooms with the wrought iron balconies are a little larger
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, June 26, 2013
Dear Discernment 47

Thank you very much for your review. We are happy that you enjoyed your stay at Hotel Des Alpes.

Your Team of the Hotel Des Alpes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 21, 2013

Spent 4 nights in a triple room overlooking the river. The tiny terrace was great. We loved the view. If we only spent the days there and not the nights it would be worth every penny, but unfortunately we had to sleep and it was difficult.

When we were there it was hot and no a/c.Opening the windows did not help much and when we did all the noise from the bar below entered the room not to mention the cigarette smoke. They do have portable fans which help but not enough.

Also our room smelled like cheese fondue which was not great but after a while you don't smell it anymore, but it was funny smelling it everytime we came back to the room.

I think if you are coming in the summer, (we were here mid June) I would not stay there. We were trying to save money with our stays in Switzerland because of the cost and in this case it was not worth it. I knew there was no a/c and was hoping for the best and it did not work out. After spending so much for food everyday I think spending an extra 50-100/ night would have been money well spent.

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, June 25, 2013
Dear James

Thank you very much for your feedback. We appreciate that you took your time to rate us.

The Team of the Hotel Des Alpes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel des Alpes

Address: Furrengasse 3, Lucerne 6004, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Free Breakfast
Hotel Style:
#15 Romantic Hotel in Lucerne
#15 Business Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel des Alpes 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Des Alpes Hotel
Des Alpes Lucerne

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