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“Good hotel with helpful staff” 4 of 5 stars
Review of Hotel Ambassador

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Hotel Ambassador
3.0 of 5 Hotel   |   Zurichstrasse 3, Lucerne 6004, Switzerland   |  
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Hotel amenities
Ranked #39 of 69 Hotels in Lucerne
Mumbai
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good hotel with helpful staff”
4 of 5 stars Reviewed November 11, 2013

The hotel is located 2 bus stops away from the main station or say about 5-10 mins walk. The view from the hotel is not great as it is surrounded by buildings. If you looking out for a good view I would suggest a hotel near the lucerne lake. The staff were helpful and the breakfast was great. Rooms are fairly big with all modern amenities like Refrigerator, TV and heater. Overall a good value for money.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Manager at Hotel Ambassador, responded to this review, November 16, 2013
Grüezi
thank you for your Review. We will pass on the comments to our staff. Hopefully you can make it again to Lucerne and our Hotel.
With best Regards
Ferdinand Zehnder and Ambassador Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
    32
    48
    23
    14
    5
See reviews for
33
49
12
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Vijayawada, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 21, 2013

After staying in a pit hotel in paris, I wasn't expecting great from my travel agent. The hotel was fantastic. Check in was smooth.The room was big and tidy. wifi is good. Breakfast was good. Staff were very helpful in giving the directions to the local attractions. Its just a 10 minute walk from the train station. We took a taxi from the station and it costed 15 euro for a 5 minute ride. For people travelling with more luggage there is a bus station at the exit of the train station. Travelling by bus is very easy to this hotel as the bus stop exactly at the hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Manager at Hotel Ambassador, responded to this review, October 19, 2013
Grüezi
Thank you very much for your nice review. We are glad to read that you had enjoyed your stay with us. It is our goal to make our clients happy and it looks we had surprised you during your stay. Thank you again and we are looking forward to welcome you on another occasion.

With best Regards
Ferdinand Zehnder & Ambassador Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
christchurch
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 1, 2013

Excellent location for a stay in lovely Luzern, but would be pretty much at the bottom of places I have stayed. No air con. Just a tiny fan. The bed was pretty comfortable. Had a problem on our last night when a fuse or something blew and we had no power. The staff didn't seem to concerned. Had to shower in the dark the next morning. Breakfast not very good. Wouldn't stay here again.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Manager at Hotel Ambassador, responded to this review, October 19, 2013
Good day from Lucerne

Thank you for your review. We are so sorry about the fuse. The Fuse did went off due to some electical guest device plugged in next to the bath room. Sorry fo the time it took. The Tecnician came only on the next morning to fixit. We are also sorry there is no air condition in our hotel rooms, neverless in all of the rooms is a fan to provide at least some help.

We hope to be able to welcome you again in our City and Hotel to convince you of a better service. With best Regards
Ferdinand Zehnder & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 23, 2013

We stayed at this hotel for 2 nights .. the rooms r very small , not very clean.. No A/c in the rooms The location is good .. easy walking distance to the lake , shops , lion monument . Staff was ok..
The breakfast was not good... very limited choices.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Manager at Hotel Ambassador, responded to this review, October 19, 2013
Grüezi
thank you for your review. We are sorry that you had expected AC. We do not have Air Condition in our Hotel Rooms. Is a matter of a few weeks during the summer, otherwise the european weather is doing fine in Switzerland. Please let us know what missed on the breakfast buffet. We serve the swiss breakfast. Anyway we hope to be able to welcome you on another occasion in Lucerne. With best Regards Ferdinand Zehnder and Ambassador Team
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New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 23, 2013

Great location downtown near to all the sights of Lucerne. Simple, decent rooms. No air conditioning but windows that open fully. Very friendly staff (I engaged one woman on with the evening staff exclusively). Parking is not included but they can validate your ticket for the local municipal lot that makes it slightly cheaper per day. Parking lot is very close. Caters primarily to foreign travelers.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Owner at Hotel Ambassador, responded to this review, July 31, 2013
Grüezi
thank you very much for comment and good review. We do apologize for not having air condition. We provide fans for every room to make it during the hottest weeks in the year more comfortable. Thank you for your nice comments about our staff - we do have some pearls working in the hotel (everybody trying hard to give the best Service).

Anyway we hope to be able to welcoming you on another occasion and wish you a nice summer.

with best Regards

Ferdinand Zehnder
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 23, 2013

We stayed at Ambassador for a weekend. The location is quite central: very close to dying lion monument.

We quite liked the service: the reception staff was very polite & helpful. I.e. they quickly arranged a private parking place for our bikes.

The room itself ( we chosen "garden view" - the court view, as we though it would be quieter than the street view) was ok, though there is no garden in the court, but instead the inner terrace at the floor level, so girls might not like it:) . The room has a basic set of amenities, and the bed was very soft and nice:) The bathroom is fine too.

My only complaint is lack of air conditioning: it was quite hot outside, and even with window opened we could not get much of fresh air. I guess, in more cold weather this won't be a problem

Room Tip: For a quieter room chose "garden room"
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Owner at Hotel Ambassador, responded to this review, July 31, 2013
Grüezi
thank you very much for comment and nice review. I am sorry, we do not have air condition in our hotel; during your stay it was unusual hot - normally a case of 3-5 weeks in the year. I understand after a long bike ride you like to have a cool room. We hope to be able to welcoming you on another occasion and wish you a nice summer.

with best Regards

Ferdinand Zehnder
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New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 21, 2013

We stayed in the hotel on our last visit to Switzerland. The hotel is pretty much centrally located. Very convenient access to the Lake, market and restaurants. Rooms are just average. But a particular female staff at the reception in the morning shift is rude!!!
She really needs to learn to keep up to her job in the hospitality industry.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Owner at Hotel Ambassador, responded to this review, July 31, 2013
Grüezi
thank you very much for your review. Even not so nice review helps us to improve our services. I do apologize for the inconvenience and will look on to that subject. Hopefully we can welcome you on another occasion and make your morning with us the best.

with best Regards

Ferdinand Zehnder
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ambassador

Address: Zurichstrasse 3, Lucerne 6004, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #39 of 69 Hotels in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Ambassador 3*
Number of rooms: 31
Official Description (provided by the hotel):
The Ambassador is an attractive and welcoming city hotel in the heart of Lucerne, and at the heart of the action. Sights such as the world famous Lion Monument or the fascinating Bourbaki Panorama are right on the doorstep. The vibrant historical city centre is only a few steps away. Also close-by is the lakeshore promenade along Lake Lucerne, a delightful place to stroll along and take in the atmosphere.Rest and relax in our friendly rooms with four-star comfort. And enjoy the market-fresh cuisine at Restaurant Lapin.A multi-storey car park offering special discounted rates is available right next to the Hotel Ambassador. We look forward to seeing you ... more   less 
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Also Known As:
Ambassador Hotel Lucerne

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