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The Hotel Lucerne: Traveler Reviews

5.0 of 5
Sempacherstrasse 14, Lucerne 6002, Switzerland
Hotel amenities
The Hotel Lucerne
Ranked #5 of 63 hotels in Lucerne
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163 reviews from our community

    Trip type
Traveler rating
    116
    34
    8
    3
    2
Date Rating
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Fumbling in the dark”
3 of 5 stars Reviewed January 28, 2013

Nice enough hotel with very friendly staff and excellent restaurant (Bam Bou). Unfortunately, the rooms are extremely poorly lit which makes it nearly impossible to do any sort of reading - or even to work at all - while in the room. Seems a bit odd for a hotel that primarily targets business travelers. Same for breakfast which offers a very limited selection and no buffet. And the mattresses are a bit hard for my taste.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask feelreel about The Hotel Lucerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTH, Leiter Gästebetreuung at The Hotel Lucerne, responded to this review
March 26, 2013
Dear feelreel

thank you for your feddback and that you took time to share your impressions. We are glad to hear that you have enjoyed our friendly service and the restaurant BAM BOU.

We really apologize, that the could not meet your expectations wiht the breakfast and the room.

Nevertheless we really hope that you have enjoyed your trip in Switzerland and it would be a pleasure to welcome you again in our hotel.

Kind Regards

Michael Platzek
Asst. Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed January 24, 2013 via mobile

Very good hotel, exhausting the swiss standards for hostellery
Very well located, few meters from KkL (exhibition center), train station, shopping
All rooms are an invite to former blockbusters : ask for Dangerous Liaisons for example and find yourself in front of Malkowitch. Then enjoy the scenary over Luzern!

Famous restaurant downstair, Bam Bou, where the renewed team has put back on the list the excellent Dancing Beef.
Amazing Wine list.

Belongs to my favorite hotels in switzerland.

Stayed January 2013, traveled on business
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Ask MY_visitor about The Hotel Lucerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTH, Leiter Öffentlichkeitsarbeit at The Hotel Lucerne, responded to this review
March 26, 2013
Dear MY_visitor

It is a real pleasure to read that you enjoyed your stay in our hotel and we really appreciate your comment on TripAdvisor.

We are happy to belong to your favourite hotels in switzerland. We would be more than happy to welcome you back at THE HOTEL.

Kind Regards

Michael Platzek
Asst. Rooms Division Manager
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Basel, Switzerland
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great for New Year's Eve”
5 of 5 stars Reviewed January 22, 2013

We spent New Year's Eve at "The Hotel" in Lucerne. Close to the city center it is the perfect hotel in the town's upper segment. We enjoyed a seven course meal (I wanna call it Asian fusion) during the evening. Later on we attended the party at the hotel. The hotel is clean and in an inviting and sophisticated way modern. We met very friendly stuff with surprisingly broad knowledge about Lucerne. After all it was a good choice, but we would never have gone there, if we weren't offered a good deal for the night.

Room Tip: We stayed in the only orange room - 4th floor and a good choice for one night!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Raphael B about The Hotel Lucerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTH, Leiter Gästebetreuung at The Hotel Lucerne, responded to this review
March 26, 2013
Dear Mr Raphael B

We really appreciate your great feedback on TripAdvisor and we are glad, that you enjoyed THE HOTEL experience.

We are very pleased to read that you had your culinary highlight in our BAM BOU Restaurant during your trip.

It would be great to welcome you again soon at THE HOTEL.

Best regards

Michael Platzek
Asst. Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Perfect details, great service!”
5 of 5 stars Reviewed January 19, 2013 via mobile

Jean Nouvel's creation in Lucerne. Perfect service, lots of small attentions and details, all is made to make your stay a true experience. I can only recommend for a stay in this beautiful city. While laying on the bed, don't forget to look up at the ceiling!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kundelitsch about The Hotel Lucerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTH, Manager at The Hotel Lucerne, responded to this review
March 26, 2013
Dear Mr. Kundelitsch

Thank you for you nice feedback and that you took the time to share your impressions. We are glad to hear that you have enjoyed our THE HOTEL Service.

We are looking forward to welcoming you again and wish you all the best.

Kind regards

Claudia Stalder
Rooms Division Manager I Assistant to the Director
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Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“The Hotel Lucerne”
5 of 5 stars Reviewed December 20, 2012

I Went to Europe and UK trip in September 2012. Me and my wife stayed at “The Hotel”. This hotel is one of the best hotel we stayed during our trip. It is just walking distance from the Rail Station though is little expensive. The Hotel has well appointed designer rooms. I will recommend this hotel incase you plan to travel to Lucerne. All the Best.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask paliabhi about The Hotel Lucerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerTH, Manager at The Hotel Lucerne, responded to this review
December 21, 2012
Dear Guest

We are very pleased about your ratings and thank you for sharing your opinion with our futur guests (hopefully). All the best and we would love to have you back soon in switzerland and Lucerne.
Best regards

Rolf Tinner
General Manager
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Additional Information about The Hotel Lucerne

Also Known As:
Hotel Lucerne
Address: Sempacherstrasse 14, Lucerne 6002, Switzerland
Region: Switzerland > Lucerne
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotels in Lucerne
#5 Luxury Hotels in Lucerne
#8 Romantic Hotels in Lucerne
#9 Business Hotels in Lucerne
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 
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The Hotel Lucerne
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