Arrived via rail and Lucerne Bahnhof is very central; The Hotel is literally minutes by foot from the train station but far enough to be out of ear shot of the train noise.
Chic looking hotel, but is extraordinarily dim lighting in the foyer and around the lifts.
Quite austere in the lift and quite industrial looking in the landings outside the rooms, with grey flooring and walls.
The room doors are heavy and open outwards, which somewhat resemble the doors of a cell!
I think we had a deluxe studio room, which was rather a vibrant shade; was offered a change if it was 'too much' but thought we would give it a go.
>> asked for advice regarding the AC on 2 occasions, and then went down to the reception as the room temperature had risen from 23deg C to 25.5 after getting the AC to 'to work'. Was told that the temperature gauge was incorrect - but it was ever so hot! - and that I just needed to open the window and let the room cool down. The AC turns off when you open the window in any event.
>>too hot to sleep with window closed ans AC 'on', and too noisy (on a Friday and Saturday night) to sleep with the window open. Window is enormous - probably 5 foot square- and only opens on a vertical hinge so when completely open it overwhelms the room. The blinds are great, operated electrically from the bed side controls and completely blackout the room. Unfortunately they also pretty much seal the room from air circulation and so needed to be slightly open to allow cool air in, and thus outside noise. Really hadn't expected the amount of noise from people in Switzerland - friends had said the Swiss are well behaved and it's frowned upon to be making noise, even in your own home, after 10pm. No so Lucerne it seems, at least not at weekends.
Bed was large and comfortable, with great quality Frette linen and towels.
Enormous tv screen but not positionable so not able to get optimal viewing position for bed or chair viewing.
Horribly uncomfortable chairs both for desk and easy- really very much style over substance - they look hip and groovy but hateful to sit on for more than a few minutes.
Compact bathroom but very functional with great Corian like surfaces - very classy looking and very functional. Sadly the plunger mechanism for the sink drain didn't work and had to contrive a way to keep it closed and thus to be able to keep water in the sink.
Fantastic large and deep bath with a rinse shower head - you could use as a shower alone but not ideal as wall fixing mechanism doesn't really allow shower head to aim the right way, it works but it is not a great shower experience. The bath, however, was sublime.
Good quality bathroom products from English company - Molton Brown - only fly in the ointment there is that MB use parabens in their products - or at least for the hotel hospitality products, and that's something we prefer to avoid these days. More a MB issue that the Hotel's really.
Unable to fault the staff at The Hotel, they were very helpful, informative and somewhat apologetic about the AC issue- apparently too warm currently for it to work efficiently, not sure I understand why, and that we would appreciate the room temperature when the weather was colder, and of course by then we'd have left!
Very nice modern hotel overall marred by a few things.
Didn't use the restaurant, evidently well regarded, but Asian fusion food was not what we wanted in Switzerland; also very pricey, but all restaurants and services in Switzerland are. Breakfast would have worked out at GBP 20 per person.
Worth trying. You don't get a lake view here, and there is a degree of form over function with The Hotel.
Chose a room with more subdued colour scheme, bright colours grate heavily first thing in the morning, however well you have slept. Make sure the AC works, otherwise it is an overly warm night time experience, though may fine in the winter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear The Hotel Guest
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I thank you very much for your review and that you took your valuable time to write about your experience with us. We need your constructive critism to achieve our goals and work on our product.
We wish you all the best and hope to see you back soon at THe Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.