I had to do a last minute booking in Lucerne, and found this hotel on Trip Advisor.
I have already been traveling for 10 days and was quite tired when I arrived there around 14h00 on the 5th of October.
Upon entering the foyer was quite dark and very stark, and I thought to myself... oh no!
BUT then I got a friendly greeting, and all my details I completed online was already printed in, I just had to add my passport number, give my credit card and signature.
Since I was staying for 6 nights, they let me have a choice of all the rooms that was open and I choose one of the smaller penthouse suite 5012(I think) this was done without NO extra cost to me. Although all the other rooms had a bath, this one didn't but it had a small terrace and balcony... great for someone who love to have fresh air.
I loved every minute at this hotel, the turn down with candles lit in the bathroom, the breakfast that you could grab on the go (without extra charge), free wifi, great guest amenities and products in the bathrooms.
The breakfast was a revolution, done with great care, muesli, drinking yogurt selection of fresh fruits, cold meats, salmon, fresh bread... you name it and then on top order fresh warm things.
I liked the location just 5 minutes walk from the station and conference center but still at a small park in front of the hotel, so all rooms have a great view.
The rooms have electric roll down shutters, great for sleeping in! Although the church bells start ringing at 9 and on Sunday it was quite a sound but over quickly and it stops also early evening.
At this hotel I felt like much more than a guest, every day I was asked how my day was, every small request (and big like posting a wooden giraffe) was done with friendliness and efficiency.