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“Interesting hotel but has limitations...” 4 of 5 stars
Review of The Hotel Lucerne

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The Hotel Lucerne
5.0 of 5 Hotel   |   Sempacherstrasse 14, Lucerne 6002, Switzerland   |  
Hotel amenities
Ranked #5 of 63 hotels in Lucerne
Hove, United Kingdom
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
“Interesting hotel but has limitations...”
4 of 5 stars Reviewed October 18, 2012

Arrived via rail and Lucerne Bahnhof is very central; The Hotel is literally minutes by foot from the train station but far enough to be out of ear shot of the train noise.
Chic looking hotel, but is extraordinarily dim lighting in the foyer and around the lifts.
Quite austere in the lift and quite industrial looking in the landings outside the rooms, with grey flooring and walls.
The room doors are heavy and open outwards, which somewhat resemble the doors of a cell!
I think we had a deluxe studio room, which was rather a vibrant shade; was offered a change if it was 'too much' but thought we would give it a go.
>> asked for advice regarding the AC on 2 occasions, and then went down to the reception as the room temperature had risen from 23deg C to 25.5 after getting the AC to 'to work'. Was told that the temperature gauge was incorrect - but it was ever so hot! - and that I just needed to open the window and let the room cool down. The AC turns off when you open the window in any event.
>>too hot to sleep with window closed ans AC 'on', and too noisy (on a Friday and Saturday night) to sleep with the window open. Window is enormous - probably 5 foot square- and only opens on a vertical hinge so when completely open it overwhelms the room. The blinds are great, operated electrically from the bed side controls and completely blackout the room. Unfortunately they also pretty much seal the room from air circulation and so needed to be slightly open to allow cool air in, and thus outside noise. Really hadn't expected the amount of noise from people in Switzerland - friends had said the Swiss are well behaved and it's frowned upon to be making noise, even in your own home, after 10pm. No so Lucerne it seems, at least not at weekends.
Bed was large and comfortable, with great quality Frette linen and towels.
Enormous tv screen but not positionable so not able to get optimal viewing position for bed or chair viewing.
Horribly uncomfortable chairs both for desk and easy- really very much style over substance - they look hip and groovy but hateful to sit on for more than a few minutes.
Compact bathroom but very functional with great Corian like surfaces - very classy looking and very functional. Sadly the plunger mechanism for the sink drain didn't work and had to contrive a way to keep it closed and thus to be able to keep water in the sink.
Fantastic large and deep bath with a rinse shower head - you could use as a shower alone but not ideal as wall fixing mechanism doesn't really allow shower head to aim the right way, it works but it is not a great shower experience. The bath, however, was sublime.
Good quality bathroom products from English company - Molton Brown - only fly in the ointment there is that MB use parabens in their products - or at least for the hotel hospitality products, and that's something we prefer to avoid these days. More a MB issue that the Hotel's really.
Unable to fault the staff at The Hotel, they were very helpful, informative and somewhat apologetic about the AC issue- apparently too warm currently for it to work efficiently, not sure I understand why, and that we would appreciate the room temperature when the weather was colder, and of course by then we'd have left!
Very nice modern hotel overall marred by a few things.
Didn't use the restaurant, evidently well regarded, but Asian fusion food was not what we wanted in Switzerland; also very pricey, but all restaurants and services in Switzerland are. Breakfast would have worked out at GBP 20 per person.
Worth trying. You don't get a lake view here, and there is a degree of form over function with The Hotel.
Chose a room with more subdued colour scheme, bright colours grate heavily first thing in the morning, however well you have slept. Make sure the AC works, otherwise it is an overly warm night time experience, though may fine in the winter.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 31, 2012
Dear The Hotel Guest

I thank you very much for your review and that you took your valuable time to write about your experience with us. We need your constructive critism to achieve our goals and work on our product.

We wish you all the best and hope to see you back soon at THe Hotel.

Best regards

Rolf Tinner
General Manager
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211 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Geneva, Switzerland
Top Contributor
93 reviews 93 reviews
90 hotel reviews
Reviews in 57 cities Reviews in 57 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed October 16, 2012

We've been there for one night in October. We had a very nice "corner room", with huge windows. Every room in the hotel is painted according to one movie... and have a surprisingly small TV set and a DVD player, including of course the DVD of the room's theme (when was released the first Blu-Ray?). The room was fantastically quiet, despite the facing bell tower and the lounge of the hotel. We went to the Bam Bou restaurant for both dinner and breakfast. The dinner was excellent, the breakfast was a little below (I'm a big fan of buffet breakfasts).

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 31, 2012
Dear The Hotel Guest

Thank you for your honest review. We are pleased to hear, that you enjoyed our restaurant and loved the rooms with our style. Just to inform you, we are working on a solution with bigger TV and Blue Ray players and maybe hopefully time we are able to fulfill all your expectations.

Best regards

Rolf Tinner
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New York
Top Contributor
105 reviews 105 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 8, 2012

We booked one night at The Hotel. The morning we arrived we wanted to hurry up and get over to Mt. Pilatus since we only had 1 day. The staff was so nice and helped us get to boat (we booked the Golden Ticket) as fast as possible. We were able to buy the tickets at the reception desk. They even went online to the Mt. Pilatus webcam to check the weather up there so we knew how to dress. The staff was really helpful and nice. The room, although small, was very comfortable. I loved the decor and the movie scene on the ceiling. I read a lot of reviews that the room is too dark once night time comes. I guess I can see why people think that but we were only back in the room to shower and go to sleep so it worked for us. The Hotel has a great location. It is close to the lake and restaurants. There is parking outside the hotel, but there spots are very limited and you have to pay. We were lucky to get a spot because we got there early. Overall I really enjoyed my stay here and would definitely recommend it.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 31, 2012
Dear The Hotel Guest

We hope you arrived save back home and you are still having good memories about luceren, mont pilatus and of course The Hotel. Your review is vey nice and we thank you for taking the time to share your experience with the whole world.

All the best an we hope to see you soon.

Best regards

Rolf Tinner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 8, 2012

Just came back from a business stay at this wonderful hotel in Lucerne.

The GM has changed but THE HOTEL still provides the best service you could expect (the Director was also very kind to introduce himself personally). Early arrival at 11.00, the room was ready. A personalized note from the Manager was waiting in the room. Quick fresh-up and off to Zürich (3mins walk from the Lucerne Train Station - 45mins trip to Zürich). After several meetings in the financial capital, I took the train back ang got to the hotel very quickly. As I got there, a hand-written note was hanging outside my door saying: "The DO NOT DISTURB sign was on (damn I forgot to swith it off!) therefore we we'ren't able to do the turn down. Have a lovely stay and do not bother to call for any further needs". Great stuff. Took a nap in the HUGE and incredibly comfortable bed, had a shower and then off to dinner at "La Cucina", a parent restaurant. Before leaving I made sure I filled the Breakfast card for the following morning. Got back from a memorable night, fell asleep right away. 7.15 AM the alarm was on, 7.30 sharp (as requested on the card on the previous day) my breakfast was ready: fresh squeezed OJ, large choice of bread, jams, butter, eggs & bacon, jogurt, meet, cheese, fruits, cereals. Perfect start of the day. Checking out at 8.00 AM, they never forget a small bottle of water for your trip home.

Very careful, Claudia is brilliant, tiny little details make the difference here. Plus, the design is great, the room is warm and you really couldn't find a better place in Lucerne. Bam Bou (the restaurant) is wonderful, shame I was invited somewhere else for dinner. Next time in Lucerne? Too easy: The Hotel!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 31, 2012
Dear The Hotel Guest
We are so pleased about your lines! Thank you very much, that you took the time to write abeout us. We hope to see you back soon and wish you in the mean time all the best.

Best regards

Rolf Tinner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2012

Spent 5 nights at The Hotel with my wife and 2 year old. From a parents perspective, following are my reviews:

1) The entire hotel is nicely made. Entrance is a bit dark, but nice.
2) I stayed in the Penthouse Suite Room. The balcony is amazing, and gives the room a lot of lighting. The location is central however quite, which is great.
3) I have stayed in many hotels in Europe. Seems like open bathrooms are a new trend. As much my wife likes me, I dont think she likes to hear me take a crap. A bit awkward with kids.
4) The location is perfect for Kids. There is a park 20 steps away with a great play area. My kid enjoyed the swings and atmosphere.
5) McDonalds, Burger King, restaurants and train station is just 5-10 minute walks.
6) The room service and hotel attendants are great. They even provided us with umbrellas, maps and slippers. Cant get this service anywhere else.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 20, 2012
Dear Sir

Thank you very much for your review. We really appreciate that you took so much time to tell the world about us. We hope to see you back soon.

Best regards

Rolf TInner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Bloomfield, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2012

This hotel is wonderfully funky- from the movie posters on the ceiling, to the black painted walls, to the DVD in the room, to the giant bathroom with electric shutters. Comfortable beds. Great styling (the closets are on swivels and appear as freestanding pedestals until they are turned). Wonderful restaurant both for breakfast and dinner. Good location, and very helpful people at the front desk and serving in the restaurant. Parking is dicey there but we were lucky enough to get a metered spot right in front of the hotel. And once we were parked, public transport was great.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 20, 2012
Dear The Hotel Guest

Thank you very much for your great review. We are looking for^ward welcoming you back soon.

Best regards

Rolf Tinner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
66 reviews 66 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 25, 2012 via mobile

A bizarre experience. I arrived at midnight on a business trip and finding the entrance and then someone to check me in at reception was the first challenge. Once at my room finding enough light to unpack and get settled was even tougher.

However, once used to it the hotel grows on you.

Breakfast was fantastic. The room is very trendy. It's not often you have a scene from an art house movie on the ceiling and the DVD in your room to watch! Yet to view it, but may try tomorrow.

This is certainly not your average chain hotel.

Book it for an experience.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 20, 2012
Dear The Hotel Guest

We tahnk you very much for taking the time an d write about us. Most of our rooms are with dark colours but for your next stay please request a brighter room. These rooms are with white or yellow colours. A great experience are as well our penthouse junior suites. We would be pleased to show you our possibilities with your next stay.

Best regards

Rolf Tinner
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Additional Information about The Hotel Lucerne

Address: Sempacherstrasse 14, Lucerne 6002, Switzerland
Location: Switzerland > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Lucerne
#5 Luxury Hotel in Lucerne
#6 Romantic Hotel in Lucerne
#7 Business Hotel in Lucerne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Hotel Lucerne 5*
Official Description (provided by the hotel):
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 
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Also Known As:
Hotel Lucerne

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