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“Very Nice Hotel” 5 of 5 stars
Review of The Hotel Lucerne

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The Hotel Lucerne
5.0 of 5 Hotel   |   Sempacherstrasse 14, Lucerne 6002, Switzerland   |  
Hotel amenities
Ranked #6 of 64 Hotels in Lucerne
New York
Top Contributor
119 reviews 119 reviews
29 hotel reviews
Reviews in 47 cities Reviews in 47 cities
53 helpful votes 53 helpful votes
“Very Nice Hotel”
5 of 5 stars Reviewed October 8, 2012

We booked one night at The Hotel. The morning we arrived we wanted to hurry up and get over to Mt. Pilatus since we only had 1 day. The staff was so nice and helped us get to boat (we booked the Golden Ticket) as fast as possible. We were able to buy the tickets at the reception desk. They even went online to the Mt. Pilatus webcam to check the weather up there so we knew how to dress. The staff was really helpful and nice. The room, although small, was very comfortable. I loved the decor and the movie scene on the ceiling. I read a lot of reviews that the room is too dark once night time comes. I guess I can see why people think that but we were only back in the room to shower and go to sleep so it worked for us. The Hotel has a great location. It is close to the lake and restaurants. There is parking outside the hotel, but there spots are very limited and you have to pay. We were lucky to get a spot because we got there early. Overall I really enjoyed my stay here and would definitely recommend it.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 31, 2012
Dear The Hotel Guest

We hope you arrived save back home and you are still having good memories about luceren, mont pilatus and of course The Hotel. Your review is vey nice and we thank you for taking the time to share your experience with the whole world.

All the best an we hope to see you soon.

Best regards

Rolf Tinner
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231 reviews from our community

Traveler rating
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Boston, Massachusetts
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 8, 2012

Just came back from a business stay at this wonderful hotel in Lucerne.

The GM has changed but THE HOTEL still provides the best service you could expect (the Director was also very kind to introduce himself personally). Early arrival at 11.00, the room was ready. A personalized note from the Manager was waiting in the room. Quick fresh-up and off to Zürich (3mins walk from the Lucerne Train Station - 45mins trip to Zürich). After several meetings in the financial capital, I took the train back ang got to the hotel very quickly. As I got there, a hand-written note was hanging outside my door saying: "The DO NOT DISTURB sign was on (damn I forgot to swith it off!) therefore we we'ren't able to do the turn down. Have a lovely stay and do not bother to call for any further needs". Great stuff. Took a nap in the HUGE and incredibly comfortable bed, had a shower and then off to dinner at "La Cucina", a parent restaurant. Before leaving I made sure I filled the Breakfast card for the following morning. Got back from a memorable night, fell asleep right away. 7.15 AM the alarm was on, 7.30 sharp (as requested on the card on the previous day) my breakfast was ready: fresh squeezed OJ, large choice of bread, jams, butter, eggs & bacon, jogurt, meet, cheese, fruits, cereals. Perfect start of the day. Checking out at 8.00 AM, they never forget a small bottle of water for your trip home.

Very careful, Claudia is brilliant, tiny little details make the difference here. Plus, the design is great, the room is warm and you really couldn't find a better place in Lucerne. Bam Bou (the restaurant) is wonderful, shame I was invited somewhere else for dinner. Next time in Lucerne? Too easy: The Hotel!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 31, 2012
Dear The Hotel Guest
We are so pleased about your lines! Thank you very much, that you took the time to write abeout us. We hope to see you back soon and wish you in the mean time all the best.

Best regards

Rolf Tinner
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Canton, Michigan
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2012

Spent 5 nights at The Hotel with my wife and 2 year old. From a parents perspective, following are my reviews:

1) The entire hotel is nicely made. Entrance is a bit dark, but nice.
2) I stayed in the Penthouse Suite Room. The balcony is amazing, and gives the room a lot of lighting. The location is central however quite, which is great.
3) I have stayed in many hotels in Europe. Seems like open bathrooms are a new trend. As much my wife likes me, I dont think she likes to hear me take a crap. A bit awkward with kids.
4) The location is perfect for Kids. There is a park 20 steps away with a great play area. My kid enjoyed the swings and atmosphere.
5) McDonalds, Burger King, restaurants and train station is just 5-10 minute walks.
6) The room service and hotel attendants are great. They even provided us with umbrellas, maps and slippers. Cant get this service anywhere else.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 20, 2012
Dear Sir

Thank you very much for your review. We really appreciate that you took so much time to tell the world about us. We hope to see you back soon.

Best regards

Rolf TInner
General Manager
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West Bloomfield, Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2012

This hotel is wonderfully funky- from the movie posters on the ceiling, to the black painted walls, to the DVD in the room, to the giant bathroom with electric shutters. Comfortable beds. Great styling (the closets are on swivels and appear as freestanding pedestals until they are turned). Wonderful restaurant both for breakfast and dinner. Good location, and very helpful people at the front desk and serving in the restaurant. Parking is dicey there but we were lucky enough to get a metered spot right in front of the hotel. And once we were parked, public transport was great.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 20, 2012
Dear The Hotel Guest

Thank you very much for your great review. We are looking for^ward welcoming you back soon.

Best regards

Rolf Tinner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 25, 2012 via mobile

A bizarre experience. I arrived at midnight on a business trip and finding the entrance and then someone to check me in at reception was the first challenge. Once at my room finding enough light to unpack and get settled was even tougher.

However, once used to it the hotel grows on you.

Breakfast was fantastic. The room is very trendy. It's not often you have a scene from an art house movie on the ceiling and the DVD in your room to watch! Yet to view it, but may try tomorrow.

This is certainly not your average chain hotel.

Book it for an experience.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, October 20, 2012
Dear The Hotel Guest

We tahnk you very much for taking the time an d write about us. Most of our rooms are with dark colours but for your next stay please request a brighter room. These rooms are with white or yellow colours. A great experience are as well our penthouse junior suites. We would be pleased to show you our possibilities with your next stay.

Best regards

Rolf Tinner
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Nairobi
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 19, 2012

We really enjoyed our stay here. The servive was very professional. The staff try to please at every turn. Especially the manager.

The rooms are deco and elegantly decorated. The bathroom was very adequate. Full of all the necessary toiletries..

We really enjoyed the breakfast buffet. Varied and first class. The resturants are more than we expected.

The location is near the train station. Very good to get around. The reception gave us very good assistance to get around the city.

Overall we had a very exciting experience and plan to return.

Room Tip: Ask for a lakeview room
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, September 28, 2012
Dear The Hotel Guest

Thank you so much for your wonderful feedback. I am very pleased that you took the time to write us. I will talk to my staff, thank all of them for doing a great job.

All the best to you and we really hope to see you soon back in Lucerne.
Sincerely

Rolf Tinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 15, 2012 via mobile

Pros. Excellent staff, manager even helped out serving in restaurant on a busy night. Rarely see that
Extremely helpful. Really went out of their way
Breakfast was perfect for us. Not real heavy. Really fresh food
Bar staff remembered us and made a point of saying hello
Dinner at the Bam Bou was excellent. We had the 5 course menu and loved every dish
Bed was very comfortable
Shower, once we figured it out, has good pressure and lots of hot water
Cons. DARK DARK DARK room at night
Chair in the room was not very comfy
Never did get the hang of the lighting

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review, September 28, 2012
Dear The Hotel Guest
Thank you for your honest report and we really appreciate that you spent your time to rate us in Tripadvisor. We hope to see you back soon in Lucerne and we will asign you a less darker room.

Best regards
Sincerely

Rolf Tinner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Lucerne

Address: Sempacherstrasse 14, Lucerne 6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Lucerne
#6 Family Hotel in Lucerne
#6 Luxury Hotel in Lucerne
#7 Business Hotel in Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Hotel Lucerne 5*
Number of rooms: 30
Official Description (provided by the hotel):
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 
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Also Known As:
Hotel Lucerne

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